Service Hub Professional
HubSpotReviews from AWS customer
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Very intuitive and easy
What do you like best about the product?
What I value most is its intuitive interface and the way it centralizes all the information, which greatly facilitates coordination between teams and the planning of formal activities. Additionally, the automations and reminders have optimized our internal processes, allowing us to save time and reduce errors.
What do you dislike about the product?
Sometimes the loading of certain functions is a bit slow, especially when handling many records at the same time. Also, some more advanced customizations require technical knowledge or external support.
What problems is the product solving and how is that benefiting you?
One of the business problems that HubSpot Service Hub helps to solve is the difficulty in efficiently tracking internal or external requests and communications.
reviewing hubspot
What do you like best about the product?
“What I like best about HubSpot Service Hub is how seamlessly it integrates customer support, automation, and CRM tools into one unified platform. Features like the shared inbox, knowledge base, and automated ticketing workflows make it easy to deliver fast, personalized support at scale. The reporting and customer feedback tools also help teams continuously improve service quality based on real data.”
What do you dislike about the product?
“One thing I dislike about HubSpot Service Hub is that some of the more advanced features, like custom reporting or advanced automation, are locked behind higher-tier plans. This can limit small or growing teams from fully leveraging the platform’s potential without increasing costs. Additionally, while the system is user-friendly, there’s still a learning curve when setting up complex workflows or integrations.”
What problems is the product solving and how is that benefiting you?
“HubSpot Service Hub helps solve key customer service challenges like disorganized communication, slow response times, and lack of visibility into customer issues. By centralizing all support interactions through tools like the shared inbox, ticketing system, and knowledge base, it ensures that no customer query is missed and that teams can collaborate efficiently. The automation features reduce manual workload, allowing us to focus on delivering better service. Overall, it improves customer satisfaction while making our support processes more efficient and scalable.”
HubSpot has revolutionized our customer communication
What do you like best about the product?
I like how easy it is to use and how it centralizes all customer interactions. The ticketing system, automation, and reporting tools make our work faster and improve the customer experience.
What do you dislike about the product?
Sometimes customization is limited, and a few features could be more flexible. Also, some advanced tools require higher-tier plans, which can be costly
What problems is the product solving and how is that benefiting you?
It solves the problem of disorganized customer support by centralizing all communications and tickets in one place. This has improved our response time, team collaboration, and overall customer satisfaction.
All you need
What do you like best about the product?
Service Hub has been extremely user-friendly and helpful to mange all our clients, patients, and users of our services.
What do you dislike about the product?
The pipeline dashboards across different hubs are very similar and can create some confusion.
What problems is the product solving and how is that benefiting you?
Chatflows and the and Ai customer agents are helpful to answer everyday questions.
Honest Feedback
What do you like best about the product?
I love using the tickets!
I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally.
I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally.
What do you dislike about the product?
Tickets get reopen when they shouldn't. Sending emails that were previously assigned to some of my colleagues are using automatically their ¨sender¨ domain, which I believe should be automated (not manually adjsuted), to be sent from the correct domain.
When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation.
Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case.
I assume a simple integration with our Google Calendar should automate this.
When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation.
Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case.
I assume a simple integration with our Google Calendar should automate this.
What problems is the product solving and how is that benefiting you?
Easy monitoring of everything, easy sharing of tickets between all members, adding comments and tagging each other and more
User friendly Ticketing System
What do you like best about the product?
The ticketing pipeline is visual, customizable, and easy to automate.
What do you dislike about the product?
The automation tools can be a bit rigid.
What problems is the product solving and how is that benefiting you?
Customer support trouble tickets. It benefits our support team to work faster with automation and a centralized inbox, reducing time spent switching between tools.
All in one solution for managing customers
What do you like best about the product?
As long as you have a clear picture of your customer journey, implementation is pretty quick and straightforward. The tool itself is also fairly intuitive to most, and though we have not maximised the use of all the features given where we are in our structure, I find the suite of features to be quite ample.
What do you dislike about the product?
Some features are available upon upsell, but I guess that's the trend nowadays.
What problems is the product solving and how is that benefiting you?
Having one place for our CSMs to manage and update information on their customers.
Hubspot
What do you like best about the product?
I like how everything is in one place—tickets, customer info, convos. Makes follow ups and tracking super easy.
What do you dislike about the product?
The ticketing system and automation saves us so much time. Having full visibility of the customer journey helps our team respond wayyy faster. The shared inbox is also a big plus for collab.
What problems is the product solving and how is that benefiting you?
It helps us keep all customer convos in one place, so we don’t miss follow-ups or duplicate work. It’s made our support feel way more organized and faster tbh.
product that works best
What do you like best about the product?
HubSpot Service Hub brings order to chaos like a digital Marie Kondo. The ticketing system is clean, intuitive, and fully customizable, which means no more wrestling with spreadsheets or chasing emails like a support ninja.
What do you dislike about the product?
While HubSpot Service Hub is packed with features, a few things could use some polish. The reporting and analytics tools feel a bit limited unless you’re on a higher-tier plan or you’re willing to build complex custom reports. Sometimes it feels like you need a degree in dashboard-ology just to track basic SLAs or team performance.
What problems is the product solving and how is that benefiting you?
Before HubSpot, support felt like trying to juggle flaming torches, between scattered emails, vague follow-ups, and a general lack of visibility, it was tough to keep things on track.
Great Results Using HubSpot’s AI Tools
What do you like best about the product?
I like HubSpot Service Hub for its easy CRM integration, AI features that boost efficiency, and tools that improve customer support.
What do you dislike about the product?
Some advanced features can be a bit complex to set up without support, and certain customizations are limited unless you're on a higher-tier plan.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes customer info and automates tasks, helping us respond faster and improve service quality.
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