Service Hub Professional
HubSpotReviews from AWS customer
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Great system, very reliable and brilliant at ensuring customers get a timely response.
What do you like best about the product?
Allows users to give great service and track responses and response times. Any user can step in if a colleague is on holiday and cover tickets to help keep giving great service.
What do you dislike about the product?
I have had one or two instances where an email has been filtered out due to going to the inbox spam although a genuine message. You need a user or two to double-check this daily and when you find one, you add it to the never filter list to ensure it doesn't reoccur.
What problems is the product solving and how is that benefiting you?
We are increasing response visibility and increasing the speed of response times to customers. We find that anyone in the organisation can find the customer query in order to help answer queries faster.
Recommendations to others considering the product:
Consider what you might want to use the service hub for first, map it out how you may use it and then work to implement it in order to build it efficiently.
Easy and logical software
What do you like best about the product?
straightforward and user-friendly. Software is logical and you can easily navigate around
What do you dislike about the product?
Inob conversations dont flow through in terms of tracking a conversation. the become a little disjointed and have to expand through sections to read full conversation
What problems is the product solving and how is that benefiting you?
i have had nothing so far
Recommendations to others considering the product:
there are lots of added services that I can see will benefit an organisation long term
Hubspot Service review
What do you like best about the product?
I love the workflows feature. The ability to automate tickets to specific individuals is hugely time-saving!
What do you dislike about the product?
Conversations and tickets can be a little confusing. I would love if the "assign" option in conversations automatically assigned the ticket.
I would also like to limit certain views to specific individuals. EX: My support reps can see their tickets, but not ALL tickets.
I have not researched this completely though.
I would also like to limit certain views to specific individuals. EX: My support reps can see their tickets, but not ALL tickets.
I have not researched this completely though.
What problems is the product solving and how is that benefiting you?
Almost all automation issues are being solved with workflows. We are also able to track all customer pain points with categories.
Recommendations to others considering the product:
Go through Hubspot Academy! This gave me incredible insight on HOW to get everything set up.
Best customer service system I have worked with!
What do you like best about the product?
The usability and how everything can be in one place. Easy to contact clients via Hubspot and retain all communication there. Notes and tasks are a great feature as well!
What do you dislike about the product?
The contact and company can be a bit confusing, especially if they do not synch up. Once you figure out that they are supposed to be together, you can merge them easily. HubSpot does not always notify you if sent emails bounce or do not reach the client, thus creating a problem. And you can miss out on vital communication.
What problems is the product solving and how is that benefiting you?
Hubspot creates an easy and smooth workflow as well a great way for employees to keep track of customers.
Easy and powerful tool for data systemizing
What do you like best about the product?
Note! My interaction with Hubspot is limited with article writing and publishing on a knowledge base. My opinion is related only to some of the numerous features of Hubspot. Mostly I like the easiness and speed in filling the data needed for our job. The best things are the straightforward page design and simple instructions, and fast uploading of the data to the network.
What do you dislike about the product?
The most annoying things are limited text and graphics toolbox, which looks too simplified nowadays. I've noticed not a pretty precise article categorization and sub-categorization—especially when using multi-language versions. I think it would be good to use more graphical-based views of articles. Two category levels for the complicated article structure seems to me too simple and I woudl like to have 1-2 more levels. I wouold re-arrange the article's creation sequence as following: Selection of the language, cathegory (in Settings), then create the article. Also It would be a good idea to automatically find keywords from the text and propose those.
What problems is the product solving and how is that benefiting you?
My work is mainly related to article creation and publishing those in the knowledge base. We're writing "how-to" articles about our equipment and systems to help our customers to solve their problems in the most efficient way. We have articles in three languages and many categories. Customer shall find needed article by searching or selecting from the list, see the clear answers to his question and can follow the instructions, thus there will be no need for him to contact us in differednt ways and lose his time.
Recommendations to others considering the product:
I would recommend considering all essential services and sub-services needed from Hubspot and request a demo session from the local Hubspot supplier.
Easy to Manage
What do you like best about the product?
Importing an existing KB collection from Intercom to Hubspot was a breeze! The articles stayed in their categories, links still worked, and images were imported correctly. Obviously, I wanted to rearrange my KB to be more navigable, so it does take time to reorganize and tidy up old articles. The seamless import saved a lot of time.
What do you dislike about the product?
Being able to bulk publish articles would be nice. Not a huge issue later on down the road, but with so many articles to import and edit, it would be nice to select all and publish all with one click.
What problems is the product solving and how is that benefiting you?
Currently, I am using Service Hub to set up our KB, which is a huge part of our website. Being able to easily update the KB to align with our marketing website updates is invaluable.
Hubspot is helpful and can keep you very organized
What do you like best about the product?
I like how you can keep your documents and files very organized using Hubspot. You can document emails, calls and keep an audit on edits made.
What do you dislike about the product?
Sometimes the program does not populate deals or has a glitch screen and keeps flickering.
What problems is the product solving and how is that benefiting you?
We are addressing cancellations, cart modifications, delayed deliveries and profile updates.
This program can keep us updated and the tickets are marked with priority.
If a ticket has been outstanding for a while, we will have a high priority on it, showing it needs to be resolved as soon as possible.
This program can keep us updated and the tickets are marked with priority.
If a ticket has been outstanding for a while, we will have a high priority on it, showing it needs to be resolved as soon as possible.
Recommendations to others considering the product:
not so many glitch screens
Make all deals viewable
Make all deals viewable
Great team management and reporting tool
What do you like best about the product?
The shared inbox has allowed the team in providing solutions with multiple accounts. Creating properties and adding fields to data base. The Teams feature has been helpful multiple times. Also, the HubSpot Community which has answered multiple questions. The chatbot has been a great addition.
What do you dislike about the product?
Notifications system has to be properly set to not create conflicts.
Some properties can't be made required like the "Call type" in the log feature.
The platform has had multiple updates and in some cases some features have changed of place, making it difficult to find them again.
Some properties can't be made required like the "Call type" in the log feature.
The platform has had multiple updates and in some cases some features have changed of place, making it difficult to find them again.
What problems is the product solving and how is that benefiting you?
Managing applications of customers and making sure they receive the attention they require via Tickets and Tasks. Also, visualizing the stage of the application with the Deal feature. Also, creating reports.
A+ Software for service industry streamlining
What do you like best about the product?
HubSpot has been so helpful in all aspects of operations... from marketing lead analysis to customer service processes, to service surveys. Marketing leads analytics have shown that the lead sources we've decided to put most of our budget dollars towards are successful, and also where we should consider putting more dollars. It's then great to see how those leads convert into conversations and appointments scheduled by our CSRs on the customer service side. We can also gauge how happy our customers are with service, and where we can improve in their experiences, even with happy customers!
We've been happy with all the information we've gleaned so far and look forward to seeing how HubSpot takes us to the next level this year.
We've been happy with all the information we've gleaned so far and look forward to seeing how HubSpot takes us to the next level this year.
What do you dislike about the product?
We hope to see Google Local Service ad analytics added to the list of offerings on the marketing side! For us, that is a big source of scheduled new customers, and it would be nice to see what other info we can get for budgeting purposes
What problems is the product solving and how is that benefiting you?
We haven't had any issues with HubSpot.
My Hubspot experience
What do you like best about the product?
That it is easy to navigate and understand
What do you dislike about the product?
I think I would say that you can not go back a page without it loading the info again
What problems is the product solving and how is that benefiting you?
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