Service Hub Professional
HubSpotReviews from AWS customer
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Easy to use
What do you like best about the product?
Hubspot is very intuitive to use. Simple.
What do you dislike about the product?
sometimes, it has a limitation when you want to custom a landing page/email,etc
What problems is the product solving and how is that benefiting you?
When we don't know something we just take courses at the HS Academy, they are really good. I think the possibility to create workflows and automate things are the best advantage.
Hubspot Service Hub Review
What do you like best about the product?
Workflow automation, interface, and chatbots.
What do you dislike about the product?
The Service Hub does not allow you to send automated emails for support-related matters. Automated emails are locked under the Marketing Hub. This is annoying as I can't send reminders to customers on support-related matters.
What problems is the product solving and how is that benefiting you?
Customer service tickets.
A very powerful CRM
What do you like best about the product?
The integration of so many sales tools, customer support, marketing, saving files and much more. It is so easy to manage all the customer's needs from Hubspot and keep track of everything that's going on daily.
What do you dislike about the product?
I don't if I haven't figured it out yet, but apparently, there's no "save for later" button when you're composing an email. It has happened to me that I'm writing an email, and then I go work on something else, and when I come back, it has been deleted, and I have to re-write it. I wish it would be similar to Gmail, where it automatically saves your email response.
Other than that, the tools I use in Hubspot are so useful and so intuitive that I love to work with them.
Other than that, the tools I use in Hubspot are so useful and so intuitive that I love to work with them.
What problems is the product solving and how is that benefiting you?
I work in the Customer Success area in the company. The main thing I can solve with Hubspot is customer support. I also prepare email campaigns, and it's so easy to create them and add the lists of customers I want to send the message to. So, communication and client support are key elements I'm able to address.
almost likely to recommend Hubspot
What do you like best about the product?
The data storage and the all in one place idea
What do you dislike about the product?
is not that intuitive, especially the reports and dashboard sections.
There are not enough trainning resources available on how to use every section or tool
There are not enough trainning resources available on how to use every section or tool
What problems is the product solving and how is that benefiting you?
CRM storage
that tracking processes is easier with hubspot
that tracking processes is easier with hubspot
Recommendations to others considering the product:
please attach more tutorial on how to use the features and sections
teach how to incorporate hubspot with other programs or webpages without knowing programming, easier for startups
It should have a special module for startups
teach how to incorporate hubspot with other programs or webpages without knowing programming, easier for startups
It should have a special module for startups
Great when it works
What do you like best about the product?
I like the ticket pipeline system. It makes it very easy to keep track of the status of a ticket. Being able to click and drag tickets in the pipeline is very nice.
What do you dislike about the product?
We have been having issues for a while with contacts associated with random companies. We have reached out multiple times, but this has not been resolved. For example, my supervisor's email is connected to one of our clients. I'm pretty sure that none of us did that. This incorrect association between contacts and companies also means that sometimes a contact will receive a chat transcript that they were not a part of, potentially revealing sensitive information.
Also, it takes a while to populate a Pipeline. I have to wait a few seconds before it completely loads.
Also, it takes a while to populate a Pipeline. I have to wait a few seconds before it completely loads.
What problems is the product solving and how is that benefiting you?
We are keeping track of the status of hundreds of tickets in a convenient manner. It is easy to go through the timeline of a ticket and view what has already been done and what the customer needs us to do next. I like the layout of the website and how easy it is to view company info while writing a ticket for them. It's also very easy to edit that information.
A minor issue that I have had is that I cannot middle-click on Chats to open them in a new tab. I can middle-click on Conversations->Inbox or Service->Tickets to open them in a new tab but not "Chat" when I'm in the Conversations Inbox. This is a convenience request.
A minor issue that I have had is that I cannot middle-click on Chats to open them in a new tab. I can middle-click on Conversations->Inbox or Service->Tickets to open them in a new tab but not "Chat" when I'm in the Conversations Inbox. This is a convenience request.
HubSpot Service Hub is so incredibly helpful, and their support team is amazing.
What do you like best about the product?
My favorite part is how intuitive everything is. It's all very easy to learn and utilize.
What do you dislike about the product?
The worst part is how expensive it is, but I guess it's what comes with a good product.
What problems is the product solving and how is that benefiting you?
It's really helped our team build strong relationships with our partners. It's helped us with good communication, follow up, and record keeping.
New to Hubspot - pretty impressed
What do you like best about the product?
I have been a Salesforce user for 5+ years, and I am pleasantly surprised with Hubspot. My new company uses HS. The support is excellent. Can't say enough about support chat! Most of what I want to do is really easy, including customization of pages, Knowledge Base article generation/maintenance, application chat (both from our clients to us, and between me and HS support) is all killer. So much easier to use than what I am used to.
What do you dislike about the product?
The interface can be confusing since I come from a SF background. It's almost like HS is trying to do things the literal opposite way from SF on purpose. Why can't I make a report that isn't comparing data - I don't need a chart, just a simple report list of Companies or Clients. Would love the ability to mass-update records in HS without having to export to excel and re-import. Wish I could roll up chat conversation counts by client, rather than just to Contact. I need to know a Customer's overall health, not just an individual Contact's health. Also really wish the tabs at the top could be customized to show Company without having to click Contact and then down to Company. Companies have multiple contacts - rarely do Contacts have multiple companies. I am tracking a customer's journey, I don't want to do it on the Contact (out-of-the-box recommendation). But in general, I really like the application and have been talking it up to others I know.
What problems is the product solving and how is that benefiting you?
Being really connected to our clients is super-easy with Service Hub. Really loving it. Love our Knowledge Base and how easy it is to add new articles!
HubSpot is a great way to customize your client and staff service experience.
What do you like best about the product?
I love that we can customize workflows and add automation that other services don't offer. This allows us to maximize efficiency!
What do you dislike about the product?
There are some standard services that other platforms offer like chat limits for representatives, resolution times based on business hours, and the ability to see when others are in your ticket at the same time as you etc., that I feel HubSpot should have in place already. This means certain reporting features are inaccurate for the business as well as increased work for all staff.
What problems is the product solving and how is that benefiting you?
We're solving a number of problems with HubSpot, but mostly it's building out automation for our key pipelines to maximize team time/efficiency and allow for broader scopes of work and additional projects.
Recommendations to others considering the product:
HubSpot is great for those looking for a customized, unique, and affordable service and sales hub. There are a substantial amount of amazing features like real time tracking/updates to client profiles when connected to a site or system your customers actively use, customized workflows, live chat, and knowledge base.
Integrated, Robust Sales & Service Software
What do you like best about the product?
HubSpot is a great tool for managing the constant flow of information and communication necessary for effective management of sales, service, and support for your customers. From ticket-workflow tracking to communications logging, HubSpot is quite robust. I appreciate the way I can log calls and text messages, track eMails sent from our work Gmail address, and schedule tasks. The reporting feature also helps me stay on top of my metrics.
What do you dislike about the product?
HubSpot would be the only necessary solution if there was an affordable option for call and text message recording and storage. I wish we could call directly from HubSpot on a recorded line. It would be nice to easily search and listen to archived calls. I also wish there were an easy text message option with recorded message archives.
What problems is the product solving and how is that benefiting you?
We use HubSpot to keep our Customer Service team focused on meeting the needs of our customers after the sale. The software allows us to manage workflow, communications, and record-keeping all the while connecting to our in-house order management software and our Google suite of software.
Recommendations to others considering the product:
I would strongly encourage you to explore how beneficial HubSpot could be for your organization.
Excellent Tool for Support & Marketing Teams
What do you like best about the product?
I appreciate the versatility of the knowledge base and the service ticket tracking.
The knowledge base gives our clients and employees access to a wealth of knowledge about our products, services, training, and processes.
We are just now diving into the surveys aspect to expand on customer feedback, but the integration to other aspects of HubSpot and our external marketing tools is extremely valuable to us.
The knowledge base gives our clients and employees access to a wealth of knowledge about our products, services, training, and processes.
We are just now diving into the surveys aspect to expand on customer feedback, but the integration to other aspects of HubSpot and our external marketing tools is extremely valuable to us.
What do you dislike about the product?
With the knowledge base, it would be great to control access based on email domain for key sections rather than having to create a list.
Being able to create unique articles that can either publically access, another through those that log into our dashboard, our partners, and then those that are employees would be great.
Being able to create unique articles that can either publically access, another through those that log into our dashboard, our partners, and then those that are employees would be great.
What problems is the product solving and how is that benefiting you?
We are using HubSpot to continue providing our customers with access to tutorials, service tickets, and support.
The benefits that we have realized is the feedback portal that we can start to generate NPS information.
The benefits that we have realized is the feedback portal that we can start to generate NPS information.
Recommendations to others considering the product:
Do your research but if you are looking for a solution that can be fully integrated into your CRM or partnering systems, it is a dream.
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