Service Hub Professional
HubSpotReviews from AWS customer
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Customer Service
What do you like best about the product?
I really don't have the best liking of the system. I would say just the view of the system is nice.
What do you dislike about the product?
There are too many steps to open a ticket and it will not allow two or more people to have the same email when it is a department email. It's not easy to navigate in the system. I would like the function of after you enter information it saves automatically.
What problems is the product solving and how is that benefiting you?
I really don't know because I do not use all of the features of the system.
Recommendations to others considering the product:
You have to try it for yourself and make a decision.
Solid foundation
What do you like best about the product?
I like the ability of HubSpot to pull in emails and create tickets. There are a lot of options for categorizing and personalizing flows. It looks like it has most functionality of Salesforce functions.
What do you dislike about the product?
However, it is incredibly busy, and there is a lot of manual work that is required. It would be nice if it had a cleaner interface. The paywall is also outrageous. To go from paying 25 per person a month to 450 is too much for a small company to afford.
What problems is the product solving and how is that benefiting you?
We are able to do a good baseline reporting of our contacts that we receive. Through pipeline management, we are able to manage the help stages of our customer's journey, which is great. We can also pass tickets between siloed departments so Sales can send us new customers and we can send our Sales team sales-related inquiries. It is really great for that.
Recommendations to others considering the product:
Know what your needs are and make sure before investing in the product that it will meet your needs within your budget.
Get way to communicate with others effectively
What do you like best about the product?
The live chat is amazing because it is so quick to speak to someone
What do you dislike about the product?
The random updates or changes without notification
What problems is the product solving and how is that benefiting you?
None at the moments, but it get how the HubSpot customer service responds to any negative feedback
Recommendations to others considering the product:
No one at the moment
Nice tool that enables me to manage Sales, Support and all customer relations
What do you like best about the product?
- easy to use
- reportings 100% custom
- contact history
- great for a 1st CRM tool (contacts, notes, deals, calls..)
- reportings 100% custom
- contact history
- great for a 1st CRM tool (contacts, notes, deals, calls..)
What do you dislike about the product?
- email template tool
- tickets and conversations are in doublon
- automation on deals is in enterprise price level (too pricey for a start up)
- when sales representative absent, he cannot be removed automatically from attribution workflows
- tickets and conversations are in doublon
- automation on deals is in enterprise price level (too pricey for a start up)
- when sales representative absent, he cannot be removed automatically from attribution workflows
What problems is the product solving and how is that benefiting you?
Managing leads and client request with a Sales & Support team
Easy to use, good workflows.
What do you like best about the product?
Visually, the ticketing system is very manageable with its drag-and-drop capabilities and organized columns.
What do you dislike about the product?
Sometimes merging tickets seems to make the communication in a ticket disappear unless you navigate back to the client's company page. Often tickets should be assigned to me directly and automatically, and they are not, which slows down communication with clients.
What problems is the product solving and how is that benefiting you?
HubSpot is an answer to better organization into a ticketing system rather than having hundreds of unorganized emails. With workflows, it also allows easier tracking for clients of where their tickets stand in queue and what to expect.
HubSpot Service Hub isn't bad to get the help that you need.
What do you like best about the product?
The upsides about using HubSpot Service Hub is that the agents are always there to make sure that you got your answers. They try to be as quick as they can and they always ask follow-up questions to be certain that they are understanding your requests correctly. I also think that it's very helpful that they try to create videos in order to explain thoroughly the steps that should be followed. Also, the agents are always available in the chat and even when they don't know something, they always get back to you via email typically in less than 48h.
What do you dislike about the product?
What I dislike most is that often times agents don't know the answer directly so they have to look things up and get back to you which could be a problem if you want to get things done that day. I don't like the fact that many things are not available on HubSpot. The agents always direct me to a page and they tell me to suggest features. The problem is that many features were already suggested by other clients years ago, and the features still aren't available.
What problems is the product solving and how is that benefiting you?
I was able to set up the support process of our new website (manage ticket, create knowledge base, email templates, surveys, dashboards to evaluate the website's performance).
Helpful Tool
What do you like best about the product?
I like having the service tickets on the same platform as the contact information for customers.
What do you dislike about the product?
I wish that there was a way for our service to team to receive incoming calls, so that we could just use this platform for everything.
What problems is the product solving and how is that benefiting you?
We have resolved the issue of having to use multiple platforms to communicate with customers.
How much I like Hubspot
What do you like best about the product?
It's so simple to use but very useful to use
What do you dislike about the product?
Nothing about this software do I dislike
What problems is the product solving and how is that benefiting you?
The fact that it tracks all your emails and customer info is great
Making my daily work easier!
What do you like best about the product?
I like how organized everything is. We're using Hubspot for servicing emails for our customers and it works the way we intended to use it!
What do you dislike about the product?
Apart from rare cases of outage, this has been a very helpful tool for us!
What problems is the product solving and how is that benefiting you?
Hubspot has given us a centralized place for our customer service needs.
Recommendations to others considering the product:
I would highly recommend using Hubspot Service Hub as it makes life easier for you and your customers
User-friendly service to track office requests.
What do you like best about the product?
The notifications to my email when a new ticket has been logged. This helps me to keep on top of requests submitted from my offices.
What do you dislike about the product?
Duplicate notifications to my email are annoying.
What problems is the product solving and how is that benefiting you?
Hubspot has helped me to keep all requests from my offices in a central location where they never get lost. Even if it takes a while to answer a question, I never have to worry about forgetting about a request.
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