Service Hub Professional
HubSpotReviews from AWS customer
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Service Hub Gives Us Great Feedback
What do you like best about the product?
The most helpful thing about the service hub is the feedback surveys. It's wonderful that after we have a Zoom event, we can set up some workflows where a short survey goes out to our event participants. Over time, this has enabled us to hone in on not only what our clients like or dislike but how they are using the information in our events in their daily work.
What do you dislike about the product?
I sometimes think that the ticketing feature can be a little clunky in the way it displays tickets. The block format is great until you have 50 blocks sitting there waiting for you. The one thing I like about our other ticketing system with Kayako is the display of that platform. However, it's not a big deal - it's just a minor inconvenience.
What problems is the product solving and how is that benefiting you?
I think that the biggest problem we are solving is gathering information that is critical to our mission, which is understanding what difference our programs are making on the people we serve. Having those feedback surveys go out after events makes it really easy to measure our impact over time.
Not a huge amount of guidance given
What do you like best about the product?
Seems to offer a range of touch points across every possible entity
What do you dislike about the product?
Expensive at full price and not a huge amount of consideration for customer experience!
What problems is the product solving and how is that benefiting you?
Sales and marketing growth- useful to align on structure.
One of the easiest programs to use to keep track of your clients
What do you like best about the product?
I love the tasks section - it helps me keep track of all of my clients and their issues without having to open each and every ticket every day, The tickets keep me organised and the emails coming in directly to the ticket number helps me keep track of all of the correspondence every day.
I can come to work after a weekend or a night and know exactly which customers have responded to me or if we have any new warranty issues come through overnight.l
I can come to work after a weekend or a night and know exactly which customers have responded to me or if we have any new warranty issues come through overnight.l
What do you dislike about the product?
this biggest downfall for me is that I can see when I have booked clients in as we have different workshops, but I have got around that by including it in the ticket name
What problems is the product solving and how is that benefiting you?
The benefits that I now have by changing the title and using the tasks is that if I am away ill from work, any of my workmates can see exactly where I am up to and continue on if a customer needs support
Recommendations to others considering the product:
I use Hub Spot to look after any warranty issues that our customers have. Hub Spot organises each and every claim so that any correspondence by email or phone are kept under the correct ticket and there are places to leave notes where you can create follow up tasks so that you don't lose track of where you are up to in the claim.
Hubspot review
What do you like best about the product?
Connectivity of tickets, deals, quotes and more
Multiple users can take care of tickets and come in and out via the ticket format, and merging and web integrations aim (and often succeed at) making it a seamless process.
Multiple users can take care of tickets and come in and out via the ticket format, and merging and web integrations aim (and often succeed at) making it a seamless process.
What do you dislike about the product?
Occasional failed integration of webforms leading me to have to pursue client contact details via their properties
I would like notifcations that come in either via the platform or to my email to lead me immediately to the associated ticket, and not my inbox.
I would like notifcations that come in either via the platform or to my email to lead me immediately to the associated ticket, and not my inbox.
What problems is the product solving and how is that benefiting you?
Keeping track of all our business inqiruies from custoemrs agents and resellers
Able to juggle a lot of things at once and automations are very useful
Able to juggle a lot of things at once and automations are very useful
Recommendations to others considering the product:
You really can't go wrong with Hubspot - it's met and even exceeded our expectations as an all econmpassing business to business platform.
I like the integrations between our apps (email, Slack etc) and the ability to generate quotes, drafts and deals from within the platfor
One thing I wish would be improved would be allowing me to change a ticket status from within the hubspot inbox - a lot of the time I get emails that simply require me to close the ticket but the only way to do this is to opoen the ticket up from the inbox and then change it's status.
Another thing that would be good is integration between my tasks and my google calendar - although to be honest it's possible that this exsits and I just haven't seen it. It's just sometimes I have to not only give myself a task but also write it on the name of the ticket
I like the integrations between our apps (email, Slack etc) and the ability to generate quotes, drafts and deals from within the platfor
One thing I wish would be improved would be allowing me to change a ticket status from within the hubspot inbox - a lot of the time I get emails that simply require me to close the ticket but the only way to do this is to opoen the ticket up from the inbox and then change it's status.
Another thing that would be good is integration between my tasks and my google calendar - although to be honest it's possible that this exsits and I just haven't seen it. It's just sometimes I have to not only give myself a task but also write it on the name of the ticket
Hubspot is great, effecient and friendly. It is very easy to use and get around.
What do you like best about the product?
Hubspot is great, effecient and friendly. It is very easy to use and get around.
What do you dislike about the product?
Nothing, everything looks fine, sleek and simple.
What problems is the product solving and how is that benefiting you?
I have been doing the upload inspection of the documents and solving out the problems.
Good all-round tool
What do you like best about the product?
I like that your companies website and client info is very easy to access and create.
What do you dislike about the product?
I wish that the ticketing system email threads would be clearer!
What problems is the product solving and how is that benefiting you?
We have almost all our info and tools in one place - easy to reach.
Hubspot is the best CRM that I could find for my business. Very helpful
What do you like best about the product?
- Having all your team in one place
- Having a customers database
- being able to track customers satisfaction
- Managing all your team in one place
- create blogs and email sequences, and manage interactions with leads and customers
- analyze the success of campaign and track user behavior
- Chat in real-time with customers and prospects
- Pipeline visibility
- It’s easy to track and measure success.
- Having a customers database
- being able to track customers satisfaction
- Managing all your team in one place
- create blogs and email sequences, and manage interactions with leads and customers
- analyze the success of campaign and track user behavior
- Chat in real-time with customers and prospects
- Pipeline visibility
- It’s easy to track and measure success.
What do you dislike about the product?
I don't think I can find something I don't like about Hubspot. I believe is one of the best CRM to get in contact with the customers and be able to know what they think of your company.The downsides are:
- The HubSpot pricing model can sometimes throw people off.
- Hubspot is definetly not for you if You're Not Ready for Proper Implementation.
- The HubSpot pricing model can sometimes throw people off.
- Hubspot is definetly not for you if You're Not Ready for Proper Implementation.
What problems is the product solving and how is that benefiting you?
- Sales (managing all the team in one place)
- being able to track all the history of a customer
- Being able to see past deals, to have a deadline and manage your sales team
- Anayze customers behaviour and satisfaction
- Analyze campaigns
- Chat in real time with website visitors
-Knowledge base
- Reporting and goals
- Conversational bots
- It’s easy to track and measure success of my sales team
- Automated reporting updates you can schedule to send to specific teams and users via email
- Content creation tools including real-time SEO suggestions to ensure full optimization for getting content found on search engines.
- Email tools and workflow features to better nurture your leads and simplify the handoff process to sales, thanks to the free HubSpot CRM.
- being able to track all the history of a customer
- Being able to see past deals, to have a deadline and manage your sales team
- Anayze customers behaviour and satisfaction
- Analyze campaigns
- Chat in real time with website visitors
-Knowledge base
- Reporting and goals
- Conversational bots
- It’s easy to track and measure success of my sales team
- Automated reporting updates you can schedule to send to specific teams and users via email
- Content creation tools including real-time SEO suggestions to ensure full optimization for getting content found on search engines.
- Email tools and workflow features to better nurture your leads and simplify the handoff process to sales, thanks to the free HubSpot CRM.
Recommendations to others considering the product:
- With Service Hub you are able to "meet" your customers, through customer satisfaction feedbacks. Important way to get to know what they think of the company and how can you improve. It is the best way for CRM.
Easy to track data of lead
What do you like best about the product?
I like feedback service most and the calling feature from Hubspot
What do you dislike about the product?
I do not like or felt hard is unable to make international calls
What problems is the product solving and how is that benefiting you?
Customer Queries are resolved with ease.
A powerful customer service automation toolkit integrated to the best CRM
What do you like best about the product?
Service hub blends the best of HubSpot's CRM and automation tools to help our team automate support. Tickets is the most powerful part of service hub.
What do you dislike about the product?
Some tools are improving but half-baked. HubSpot has powerful automation tools, but they aren't as sophisticated as some other service/chatbot platforms. The knowledge base is a little rudimentary and lacks some ability to customize it.
What problems is the product solving and how is that benefiting you?
We use service hub for our customer knowledgebase, support chat, ticketing, shared conversation inboxes, customer surveys, and we're also using ticket records/ticket workflows to track and automate customer implementation. We used to use deals record stages to track onboarding but now with tickets we've separated those processes. I can't imagine using a tool that doesn't closely integrate with our CRM. HubSpot has the best UI/UX and has helped us improve our processes and reporting.
HubSpot an is easy to use integrated CRM
What do you like best about the product?
Easy to work with interface and responsive support.
As a CRM we can manage call logs and email records so our team is all on the same page when we speak with someone.
Setting tasks, assigning tasks to queues for team members to complete.
Simple and easy for the whole team to use.
Good FAQs being developed and updated regularly for new functions.
As a CRM we can manage call logs and email records so our team is all on the same page when we speak with someone.
Setting tasks, assigning tasks to queues for team members to complete.
Simple and easy for the whole team to use.
Good FAQs being developed and updated regularly for new functions.
What do you dislike about the product?
The phone number search function currently only searches the "phone number" field and not the "mobile". Not sure why this update is so hard to make.
Overall the search functionality could be improved.
Also in the chat function - the ability to drop a screen shot would be great.
Currently users need to save the image then upload it, two steps too many.
Overall the search functionality could be improved.
Also in the chat function - the ability to drop a screen shot would be great.
Currently users need to save the image then upload it, two steps too many.
What problems is the product solving and how is that benefiting you?
I think we are using this as a customer to HubSpot - we don't use this function with our customers so far.
As a user, it is very helpful and the team are extremely responsive.
As a user, it is very helpful and the team are extremely responsive.
Recommendations to others considering the product:
Check out all of HubSpots offering to see how you can integrate other functions into your organisation.
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