Service Hub Professional
HubSpotReviews from AWS customer
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hubspot
What do you like best about the product?
The system is easy to learn and it is also easy to use
What do you dislike about the product?
I do not like that when entering a dealership name it does not auto-populate the employees for that dealer only
What problems is the product solving and how is that benefiting you?
I do not handle any of the problems that we have with HubSpot one of our other reps does that
The best platform to help your business manage communication and identify areas of improvement.
What do you like best about the product?
I use HubSpot mainly for marketing. I love that you can manage emails, forms, and live chat from one place. I also really love the knowledge base which I just began using. The service hub capabilities allow us to create detailed reports for our customers and identify where we need to make improvements at their facilities. For example, we can determine which areas we are getting the most complaints in and help our franchise owners to be better in those areas.
What do you dislike about the product?
I like that Hubspot can be integrated with many other apps, but there seem to be many limitations to these integrations. I also dislike that every single contact that our team interacts with gets recorded in Hubspot automatically without requiring that our users complete filling out their information. It makes our lists messy, making it difficult to determine which contacts are marketing qualified leads/customers. I know that log settings can be turned off, but contacts still seem to get through. Users should be required to identify the contact type and other properties even if the contact is being added through a logged email.
What problems is the product solving and how is that benefiting you?
We are currently working on getting accurate data to our customers. With the service hub we are able to log incoming requests, complaints and notifications from the locations we service. This allows us to track whether we are ordering enough paper products, whether our porters are meeting customer satisfaction, whether we need another porter at a specific location, etc.
Customer Experience Manager
What do you like best about the product?
Integrations with 3rd party applications and ability to create work flows
What do you dislike about the product?
Inability to link associated csts without losing contact details
What problems is the product solving and how is that benefiting you?
Tracking previous correspondence with csts
Recommendations to others considering the product:
Hubspot is a great application to use for interacting with customers
Great product - especially if already in the Hubspot ecosystem
What do you like best about the product?
It's pretty easy to use, plus you have access to hubspot's amazing customer service and library of educational content to learn how it all works.
What do you dislike about the product?
Not much I don't like. There are a few small quirks like most software, but ussually there is a work-around.
What problems is the product solving and how is that benefiting you?
We're able to streamline our support tickets and no longer have them living in random peoples email inbox.
Great for Support and Sales
What do you like best about the product?
KPI reports and new AI Chat bot ( very useful )
What do you dislike about the product?
Report customization is not up to the mark. Good for normal support workflow but not for complex process.
What problems is the product solving and how is that benefiting you?
We are mainly using it for support and sales purpose.
It is really easy to create a new deal and transfer it for support to the sales pipeline.
It is really easy to create a new deal and transfer it for support to the sales pipeline.
Recommendations to others considering the product:
Need a better solution for closed and deleted tickets.
Easy to Use
What do you like best about the product?
It helps me get a better understanding of what our customers are experiencing issues with and build a better Knowledge Base
What do you dislike about the product?
Nothing so far - I've been able to accomplish all of my goals using this software.
What problems is the product solving and how is that benefiting you?
Inbound emails clutter our inbox and this has been a great way to tag tickets and assign them to various members of the team.
Helpful Hubspot
What do you like best about the product?
Getting notifications every time a client relies to an email is super helpful.
What do you dislike about the product?
Hubspot can be difficult to navigate, in that certain setting or automation processes can be hard to find and edit.
What problems is the product solving and how is that benefiting you?
Keeping many requests from clients organized. Hubspot has helped to keep track of all of these requests.
Overall good with potential for great
What do you like best about the product?
The ticket system works great for combining everything so you can easily keep track og everything in the same place for a case.
What do you dislike about the product?
Would be great to be able to customize even more
What problems is the product solving and how is that benefiting you?
Support related cases, works great for keeping track of cases in different stages
Recommendations to others considering the product:
Hubspot has great support and is easy to use
Customer Service
What do you like best about the product?
I really don't have the best liking of the system. I would say just the view of the system is nice.
What do you dislike about the product?
There are too many steps to open a ticket and it will not allow two or more people to have the same email when it is a department email. It's not easy to navigate in the system. I would like the function of after you enter information it saves automatically.
What problems is the product solving and how is that benefiting you?
I really don't know because I do not use all of the features of the system.
Recommendations to others considering the product:
You have to try it for yourself and make a decision.
Solid foundation
What do you like best about the product?
I like the ability of HubSpot to pull in emails and create tickets. There are a lot of options for categorizing and personalizing flows. It looks like it has most functionality of Salesforce functions.
What do you dislike about the product?
However, it is incredibly busy, and there is a lot of manual work that is required. It would be nice if it had a cleaner interface. The paywall is also outrageous. To go from paying 25 per person a month to 450 is too much for a small company to afford.
What problems is the product solving and how is that benefiting you?
We are able to do a good baseline reporting of our contacts that we receive. Through pipeline management, we are able to manage the help stages of our customer's journey, which is great. We can also pass tickets between siloed departments so Sales can send us new customers and we can send our Sales team sales-related inquiries. It is really great for that.
Recommendations to others considering the product:
Know what your needs are and make sure before investing in the product that it will meet your needs within your budget.
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