Service Hub Professional
HubSpotReviews from AWS customer
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User friendly with great tips, tricks and educational blogs.
What do you like best about the product?
I no longer have to go to several different software programs in order to understand the customer experience at while at FreshLime. I can open one application and pull up the sales notes, implementation notes, customer engagements, calls logged, billing information, marketing opportunities and company landing pages. The integration with the billing system to trigger when a deal has been closed and paid for to then trigger a work flow for our CS department has allowed the company to move forward with the awareness and confidence that an account has been paid in full prior to CS reaching out and moving forward with their service, saving both time and energy for everyone! I love the help button at the bottom of every screen that takes you to concise and pertinent articles, blogs and forums allowing me to easily answer questions and trouble shoot issues on my own.
What do you dislike about the product?
It may sound petty but the number one downside is the inability to have the current date auto populate in a template.
What problems is the product solving and how is that benefiting you?
Having one central software for both sales and costumer success. The ability to integrate with our own internal software as well as several other software services such as Stripe and Gmail. The ability to quickly allow individual employees to run reports for anything from the amount of money in their pipeline to how their last interaction with a client. This allows team members to claim complete ownership of their book of business and know exactly what management will be looking at come months end.
Recommendations to others considering the product:
Make sure to have a designated implementation specialist whether contracted or currently employed to take advantage of all HubSpot has to offer!
Great application
What do you like best about the product?
All communication with clients is indexed. I can can pull up a company or contact and see all communication in a single page thread.
What do you dislike about the product?
Some emails go to the inbox but do not create a service ticket, so i have to check both spots regularly to make sure nothing is missed. Also, some items are duplicated between the service tickets and inbox.
What problems is the product solving and how is that benefiting you?
Having templates created and stored in HubSpot saves us lots of time.
Recommendations to others considering the product:
Has lots of great features for communicating with clients.
Great tool for the Customer Success team
What do you like best about the product?
I lead the Customer Success function and our support team get a lot of good use of of the Service Hub. Chat, knowledge hub and reporting are all great.
What do you dislike about the product?
Small niggle with tickets reopening when replied to, reporting adds this time to time to close which isn't accurate. Aside from that, great tool.
What problems is the product solving and how is that benefiting you?
Answering customers questions automatically through Chat bot and knowledge hub. Much less traffic coming through to the support team.
Good Hubspot experience
What do you like best about the product?
The automated tasks and feedback function from clients
What do you dislike about the product?
it can be a bit messy, the calls from aircall are slow to register
What problems is the product solving and how is that benefiting you?
automated tasks help to ensure we follow up with clients and make sure we provide a full SLA
Great Connectivity and Communications
What do you like best about the product?
I like the availability of dash boards to monitor the results of work done by individuals and overall. It also has interconnectivity with diferent software like Aloware, Slack and more to make company integration more successful. The ability to add tickets and add diferent information from many areas of the site is amazing. It has very simple to use menus and all kinds of easy to use reports. I also like the fact that you can set diferent user levels.
What do you dislike about the product?
It sometimes takes a long time for information to be processed from Hubspot into other apps. Although some of the dashboards are nice to use they are still sometime to laggy to load.
What problems is the product solving and how is that benefiting you?
We use hubspot for Ticket management and resolution. We get daily and monthly statistics and reports, and dashboards are really simple to use.
Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done.
The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire.
The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.
Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done.
The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire.
The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.
HubSpot - Great Tool
What do you like best about the product?
Hubspot is a complete CRM tool that allows to track the full sales cycle and client services process. It provides all of the tools for engagement and tracking throughtout.
What do you dislike about the product?
HubSpot does a great job in tracking the process and recording the history. I think that HubSpot could improve it search and history organization functionality.
What problems is the product solving and how is that benefiting you?
HubSpot is great at helping us segment our prospects and clients and creating specific engagement strategies for each.
Recommendations to others considering the product:
I recommend HubSpot
Excellent CRM Platform
What do you like best about the product?
HubSpot enables us to easily capture information from current or potential customers and quickly share it with the appropriate party within our company. I love how easy it is to find so much information in one place and to be able to assign different things to different people to handle.
What do you dislike about the product?
Really the only issue I have had is that on certain pages it can be somewhat difficult to find the information that I actually need. I think this mostly stems from having so many fields available to fill out, which can be very useful, but for someone who does not need to utilize all of those fields, it can make it seem a bit cluttered at times.
What problems is the product solving and how is that benefiting you?
Before using HubSpot, we didn't have a good way to see any history of when customers previously contacted us. With HubSpot, we have a way to do so and it has enable us to have better customer service, because we know when we have been in contact with customers previously, and also know exactly what we talked to them about. If we have calls come in, we are able to put notes about who called back, on what date and at what time.
Recommendations to others considering the product:
If you are looking for a CRM tool to quickly gather data to share within your company, look no further. HubSpot is the tool for you. We use it for customer service needs for existing customers, for gathering info from potential customers, and tracking sales data through the entire process from requested quotes to sales won or lost. We are still learning all of the other ways that HubSpot can be beneficial to our company and will be an invaluable tool for us as we grow. I highly recommend HubSpot Service Hub as an excellent tool to do exactly what it's name implies - be a service hub for your business.
HubSpot has great options for customer support
What do you like best about the product?
I like that the service hub has options for organized pipelines for different aspects of customer support.
What do you dislike about the product?
Hubspot experiences a lot of downtime which disrupts our workflows and/or forces us to rebuild important workflow. This causes delays or mistakes in the ticketing system.
What problems is the product solving and how is that benefiting you?
The inability to set up auto deletion for ticketing is inconvenient as we have to go in and do it manually.
The contact information stays organized and easy to read when we need to look up a customer's history.
The contact information stays organized and easy to read when we need to look up a customer's history.
Decent for a small business
What do you like best about the product?
Easy to use platform and quite versatile for a small business platform.
What do you dislike about the product?
Reporting functionality could be better. Find it difficult to look at large data sets, which implies some scale issues as your business grows.
What problems is the product solving and how is that benefiting you?
Management of tickets and work flows for our operations team.
Recommendations to others considering the product:
Factor in additional budget for professional services as customer success team is very light.
Great CRM
What do you like best about the product?
How it keeps all communication together under one roof.
What do you dislike about the product?
It would be nice to have the ability to add rules to individual clients like automatically add an email address to cc on every communication with a client record.
What problems is the product solving and how is that benefiting you?
Keeping track of our multiple projects and clients, all under the same roof.
Recommendations to others considering the product:
Use the support.
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