Service Hub Professional
HubSpotReviews from AWS customer
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Great tool for the Customer Success team
What do you like best about the product?
I lead the Customer Success function and our support team get a lot of good use of of the Service Hub. Chat, knowledge hub and reporting are all great.
What do you dislike about the product?
Small niggle with tickets reopening when replied to, reporting adds this time to time to close which isn't accurate. Aside from that, great tool.
What problems is the product solving and how is that benefiting you?
Answering customers questions automatically through Chat bot and knowledge hub. Much less traffic coming through to the support team.
Good Hubspot experience
What do you like best about the product?
The automated tasks and feedback function from clients
What do you dislike about the product?
it can be a bit messy, the calls from aircall are slow to register
What problems is the product solving and how is that benefiting you?
automated tasks help to ensure we follow up with clients and make sure we provide a full SLA
Great Connectivity and Communications
What do you like best about the product?
I like the availability of dash boards to monitor the results of work done by individuals and overall. It also has interconnectivity with diferent software like Aloware, Slack and more to make company integration more successful. The ability to add tickets and add diferent information from many areas of the site is amazing. It has very simple to use menus and all kinds of easy to use reports. I also like the fact that you can set diferent user levels.
What do you dislike about the product?
It sometimes takes a long time for information to be processed from Hubspot into other apps. Although some of the dashboards are nice to use they are still sometime to laggy to load.
What problems is the product solving and how is that benefiting you?
We use hubspot for Ticket management and resolution. We get daily and monthly statistics and reports, and dashboards are really simple to use.
Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done.
The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire.
The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.
Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done.
The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire.
The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.
HubSpot - Great Tool
What do you like best about the product?
Hubspot is a complete CRM tool that allows to track the full sales cycle and client services process. It provides all of the tools for engagement and tracking throughtout.
What do you dislike about the product?
HubSpot does a great job in tracking the process and recording the history. I think that HubSpot could improve it search and history organization functionality.
What problems is the product solving and how is that benefiting you?
HubSpot is great at helping us segment our prospects and clients and creating specific engagement strategies for each.
Recommendations to others considering the product:
I recommend HubSpot
Excellent CRM Platform
What do you like best about the product?
HubSpot enables us to easily capture information from current or potential customers and quickly share it with the appropriate party within our company. I love how easy it is to find so much information in one place and to be able to assign different things to different people to handle.
What do you dislike about the product?
Really the only issue I have had is that on certain pages it can be somewhat difficult to find the information that I actually need. I think this mostly stems from having so many fields available to fill out, which can be very useful, but for someone who does not need to utilize all of those fields, it can make it seem a bit cluttered at times.
What problems is the product solving and how is that benefiting you?
Before using HubSpot, we didn't have a good way to see any history of when customers previously contacted us. With HubSpot, we have a way to do so and it has enable us to have better customer service, because we know when we have been in contact with customers previously, and also know exactly what we talked to them about. If we have calls come in, we are able to put notes about who called back, on what date and at what time.
Recommendations to others considering the product:
If you are looking for a CRM tool to quickly gather data to share within your company, look no further. HubSpot is the tool for you. We use it for customer service needs for existing customers, for gathering info from potential customers, and tracking sales data through the entire process from requested quotes to sales won or lost. We are still learning all of the other ways that HubSpot can be beneficial to our company and will be an invaluable tool for us as we grow. I highly recommend HubSpot Service Hub as an excellent tool to do exactly what it's name implies - be a service hub for your business.
HubSpot has great options for customer support
What do you like best about the product?
I like that the service hub has options for organized pipelines for different aspects of customer support.
What do you dislike about the product?
Hubspot experiences a lot of downtime which disrupts our workflows and/or forces us to rebuild important workflow. This causes delays or mistakes in the ticketing system.
What problems is the product solving and how is that benefiting you?
The inability to set up auto deletion for ticketing is inconvenient as we have to go in and do it manually.
The contact information stays organized and easy to read when we need to look up a customer's history.
The contact information stays organized and easy to read when we need to look up a customer's history.
Decent for a small business
What do you like best about the product?
Easy to use platform and quite versatile for a small business platform.
What do you dislike about the product?
Reporting functionality could be better. Find it difficult to look at large data sets, which implies some scale issues as your business grows.
What problems is the product solving and how is that benefiting you?
Management of tickets and work flows for our operations team.
Recommendations to others considering the product:
Factor in additional budget for professional services as customer success team is very light.
Great CRM
What do you like best about the product?
How it keeps all communication together under one roof.
What do you dislike about the product?
It would be nice to have the ability to add rules to individual clients like automatically add an email address to cc on every communication with a client record.
What problems is the product solving and how is that benefiting you?
Keeping track of our multiple projects and clients, all under the same roof.
Recommendations to others considering the product:
Use the support.
Great Tool For Any Business
What do you like best about the product?
This is one of the best tools that I have been able to use in a work place. The Hubspot dashboard is easy to use and maneuver. They help keeps tasks neat and organized. If you are not able to locate something their customer service is a click away and very helpful. I would recommend to anyone.
What do you dislike about the product?
The only thing I wish we were able is have the options of attached a PDF to a template.
What problems is the product solving and how is that benefiting you?
I work on the customer service side of the business. It helps me communicate faster with our sales team.
Helpful automation, organization, and task management capabilities.
What do you like best about the product?
After an initial onboarding period Service Hub is a very efficient system for managing support tickets. I especially like having the ability to automate specific tasks. I also like the easy of authoring and organizing the Knowledge Base.
What do you dislike about the product?
There is a hefty onboarding period before Hubspot becomes an intuitive tool to use. If a user is not committed to working in and understanding Hubspot, I could see how it might be easily abandoned.
In the ticketing system, I wish that conversations were more closely integrated within the ticket landing page.
In the Knowledge Base, I wish for collaborative editing capabilities.
In the ticketing system, I wish that conversations were more closely integrated within the ticket landing page.
In the Knowledge Base, I wish for collaborative editing capabilities.
What problems is the product solving and how is that benefiting you?
We use Service Hub to field both internal and external user support requests, as well as hosting the knowledge base for the software which we sell.
Recommendations to others considering the product:
Take onboarding seriously as it can be confusing when left to your own devices. Otherwise, once you've got the hang of it, it's very easy to use and is an effective tool for support ticket management and user self service.
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