Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot Service Hub
What do you like best about the product?
We use service hub to help manage customer requests and organize our offerings in a way to best help them. HubSpot always adds additional features, like handy call-out boxes that make the Knowledge Base of articles more interactive and easy to navigate. It's very easy to add tags and organize articles, as well as manage customer inquiries and assign them to a staff member to own and respond to.
What do you dislike about the product?
Sometimes it is a bit tedious to make knowledge base articles because you can't use an existing one as a template, and so there's a lot of laborious, repetitive work you have to go through every single time as you're building the foundational knowledge base.
What problems is the product solving and how is that benefiting you?
With HubSpot Service Hub, we were able to direct traffic towards the knowledge base first, helping people answer questions we've already made solutions for, and pushed people appropriately towards this help desk - rather than our general inbox, which makes them easier to manage and respond to in a timely manner.
Sophisticated tool, yet the easiest to use!
What do you like best about the product?
HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be done. That is the level of planning the team has worked through.
What do you dislike about the product?
At times, when one's slightly stuck with something, immediate assistance would be of great help. However, the chat seems to disabled at times and a response 24 hours later, via email, might not be the best option. Nevertheless, their support team is also excellent!
What problems is the product solving and how is that benefiting you?
Currently, we're using the Knowledge Base to address customer queries, proactively. We're also using different workflows to ensure we're on track with all queries and use the Ticketing software to handle user requests more efficiently.
Recommendations to others considering the product:
If you think your team deserves a world-class product with stellar features and amazing service, HubSpot is the place to go to!
Works really well with other Hubspot tools
What do you like best about the product?
Integrated with other HubSpot tools really well
What do you dislike about the product?
Some of the features aren't as complete or deep (ie reporting) as others such as Intercom
What problems is the product solving and how is that benefiting you?
Chat with customers on our website and in our app
Service Hub multiplies our small Team
What do you like best about the product?
It is easy to build up from zero, but offers enough resources to expand and built upon.
Inserting links to service hubs & articles is super easy within Hubspot.
After sending out links to customers, the feedback you get is also helpful - as in article ratings, time spent and clicks per link.
Inserting links to service hubs & articles is super easy within Hubspot.
After sending out links to customers, the feedback you get is also helpful - as in article ratings, time spent and clicks per link.
What do you dislike about the product?
The low amount of typographic options.
Image editing is somewhat cumbersome.
Image editing is somewhat cumbersome.
What problems is the product solving and how is that benefiting you?
Giving answers to the FAQ over and over again, which sometimes require more detailed descriptions.
With pre-made articles for those we safe a lot of time and manpower to service more customers with a small team.
With pre-made articles for those we safe a lot of time and manpower to service more customers with a small team.
Good for scale ups
What do you like best about the product?
You can customize it based on your needs
You can easily modify the pipeline, tags... and get proper analytics
Easy to set up fast
The chat is good
Webform simple but good
You can easily modify the pipeline, tags... and get proper analytics
Easy to set up fast
The chat is good
Webform simple but good
What do you dislike about the product?
Not a problem of the tool itself, but it would be good to have clear tips or guidelines for setting it up.
It is that easy that every single person wants to customize it based on its ideas. In the end, you could end having a Frankestain tool made by the ideas of many people who did not have the full picture of the needs
It is that easy that every single person wants to customize it based on its ideas. In the end, you could end having a Frankestain tool made by the ideas of many people who did not have the full picture of the needs
What problems is the product solving and how is that benefiting you?
Sales Pipeline
Service pipeline
Benefits:
All communications in the same tool
Data and dashboards
Service pipeline
Benefits:
All communications in the same tool
Data and dashboards
Helpful CRM software that could use some improvements
What do you like best about the product?
HubSpot organizes our customers in a succinct and streamlined manner.
What do you dislike about the product?
When connected to email, it isn’t intuitive how to block HubSpot from adding random and meaningless (spam) contacts and companies to the CRM.
What problems is the product solving and how is that benefiting you?
We are easily able to set tasks and complete them when it comes to customer communication. The “task” setting is extremely helpful.
Recommendations to others considering the product:
How do you communicate with your clients? Are you clients assigned to certain team members or do a more than one team member communicate with the same client? These are important to consider to avoid there being too many cooks in the kitchen, so to speak.
Advisor Support Representative
What do you like best about the product?
It offers a great way to stay organized and track for analytics. It has gave us great insight on what is taking most of our time and helps us speed up task completions.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Easy to see what takes most of our time for requests we get from emails.
Automatically sorts tickets which is great for organization.
Automatically sorts tickets which is great for organization.
Recommendations to others considering the product:
None
Intuitive platform and services. Easy to use and manage
What do you like best about the product?
The knowledge base is easy but has most of the features needed.
Inbox & tickets easy to manage to see the performance.
Inbox & tickets easy to manage to see the performance.
What do you dislike about the product?
More features on styling articles would help.
What problems is the product solving and how is that benefiting you?
We managed to transfer most of the separate processes to Hubspot and have full transparently of every department.
Intuitive Platform. Simplify tasks for the user.
What do you like best about the product?
The ease of access. The platform is very simple and easy to understand.
What do you dislike about the product?
The browser check sometimes takes time to load up. Have to hard refresh the site occasionally.
What problems is the product solving and how is that benefiting you?
Assisting the clients through the HubSpot chat channel has really been useful.
It is easy to work with Hubspot
What do you like best about the product?
There is always updates when the service is not working and the customer help desk is always ready to help when you have issues. Things can also be customized to your organizations preferences
What do you dislike about the product?
I sometimes do not receive some notifications especially when I am mentioned on a ticket or note. It fails to connect to the internet with low bandwidth.
What problems is the product solving and how is that benefiting you?
I am more efficient when solving my customer's queries. I can find all the tickets my colleagues are also working on and assist while they are away. It makes working as a team easy.
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