Service Hub Professional
HubSpotReviews from AWS customer
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Works really well with other Hubspot tools
What do you like best about the product?
Integrated with other HubSpot tools really well
What do you dislike about the product?
Some of the features aren't as complete or deep (ie reporting) as others such as Intercom
What problems is the product solving and how is that benefiting you?
Chat with customers on our website and in our app
Service Hub multiplies our small Team
What do you like best about the product?
It is easy to build up from zero, but offers enough resources to expand and built upon.
Inserting links to service hubs & articles is super easy within Hubspot.
After sending out links to customers, the feedback you get is also helpful - as in article ratings, time spent and clicks per link.
Inserting links to service hubs & articles is super easy within Hubspot.
After sending out links to customers, the feedback you get is also helpful - as in article ratings, time spent and clicks per link.
What do you dislike about the product?
The low amount of typographic options.
Image editing is somewhat cumbersome.
Image editing is somewhat cumbersome.
What problems is the product solving and how is that benefiting you?
Giving answers to the FAQ over and over again, which sometimes require more detailed descriptions.
With pre-made articles for those we safe a lot of time and manpower to service more customers with a small team.
With pre-made articles for those we safe a lot of time and manpower to service more customers with a small team.
Good for scale ups
What do you like best about the product?
You can customize it based on your needs
You can easily modify the pipeline, tags... and get proper analytics
Easy to set up fast
The chat is good
Webform simple but good
You can easily modify the pipeline, tags... and get proper analytics
Easy to set up fast
The chat is good
Webform simple but good
What do you dislike about the product?
Not a problem of the tool itself, but it would be good to have clear tips or guidelines for setting it up.
It is that easy that every single person wants to customize it based on its ideas. In the end, you could end having a Frankestain tool made by the ideas of many people who did not have the full picture of the needs
It is that easy that every single person wants to customize it based on its ideas. In the end, you could end having a Frankestain tool made by the ideas of many people who did not have the full picture of the needs
What problems is the product solving and how is that benefiting you?
Sales Pipeline
Service pipeline
Benefits:
All communications in the same tool
Data and dashboards
Service pipeline
Benefits:
All communications in the same tool
Data and dashboards
Helpful CRM software that could use some improvements
What do you like best about the product?
HubSpot organizes our customers in a succinct and streamlined manner.
What do you dislike about the product?
When connected to email, it isn’t intuitive how to block HubSpot from adding random and meaningless (spam) contacts and companies to the CRM.
What problems is the product solving and how is that benefiting you?
We are easily able to set tasks and complete them when it comes to customer communication. The “task” setting is extremely helpful.
Recommendations to others considering the product:
How do you communicate with your clients? Are you clients assigned to certain team members or do a more than one team member communicate with the same client? These are important to consider to avoid there being too many cooks in the kitchen, so to speak.
Advisor Support Representative
What do you like best about the product?
It offers a great way to stay organized and track for analytics. It has gave us great insight on what is taking most of our time and helps us speed up task completions.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Easy to see what takes most of our time for requests we get from emails.
Automatically sorts tickets which is great for organization.
Automatically sorts tickets which is great for organization.
Recommendations to others considering the product:
None
Intuitive platform and services. Easy to use and manage
What do you like best about the product?
The knowledge base is easy but has most of the features needed.
Inbox & tickets easy to manage to see the performance.
Inbox & tickets easy to manage to see the performance.
What do you dislike about the product?
More features on styling articles would help.
What problems is the product solving and how is that benefiting you?
We managed to transfer most of the separate processes to Hubspot and have full transparently of every department.
Intuitive Platform. Simplify tasks for the user.
What do you like best about the product?
The ease of access. The platform is very simple and easy to understand.
What do you dislike about the product?
The browser check sometimes takes time to load up. Have to hard refresh the site occasionally.
What problems is the product solving and how is that benefiting you?
Assisting the clients through the HubSpot chat channel has really been useful.
It is easy to work with Hubspot
What do you like best about the product?
There is always updates when the service is not working and the customer help desk is always ready to help when you have issues. Things can also be customized to your organizations preferences
What do you dislike about the product?
I sometimes do not receive some notifications especially when I am mentioned on a ticket or note. It fails to connect to the internet with low bandwidth.
What problems is the product solving and how is that benefiting you?
I am more efficient when solving my customer's queries. I can find all the tickets my colleagues are also working on and assist while they are away. It makes working as a team easy.
HS Service Hub allows us to know what are existing & potential customers actually feel about us!
What do you like best about the product?
We use the survey feature in emails as well as on our website and it has given us immense insights into what our customers love about us and what more they are asking for. This allows us to take immediate action on most-requested features. This feature has helped us in improving the user-experience a lot
What do you dislike about the product?
Will be great if we can use all type of surveys on the website
What problems is the product solving and how is that benefiting you?
Problems we are solving:
-Lack of two-way conversations with the customers
-Adapting strategies based on customers' feedback
-Lack of two-way conversations with the customers
-Adapting strategies based on customers' feedback
Highly Recommend HubSpot Service Hub
What do you like best about the product?
The ability to view a customer's actions within marketing and service enterprise levels.
What do you dislike about the product?
It's difficult to have a clear chain of sending return requests to the appropriate service hub member, but I think we were able to find a workaround about that thanks to our support person Allison.
What problems is the product solving and how is that benefiting you?
We're able to find the disconnect between our service contacts and our marketing contacts and are now successfully segmenting lists based on buyer's behavior.
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