Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot is awesome!!
What do you like best about the product?
HubSpot makes it easy to track customer interactions, manage tickets, and deliver personalized support—all from one place.
What do you dislike about the product?
Sometimes HubSpot is slow, especially when loading dashboards or switching between tools like the inbox, tickets, or contact records.
What problems is the product solving and how is that benefiting you?
Easy and fast interaction with customers
Amazing
What do you like best about the product?
One of the standout things about HubSpot Service Hub is how integrated and user-friendly it is—especially for teams that already use HubSpot’s CRM, Marketing, or Sales tools.
What do you dislike about the product?
Limited Customization andNo True Omnichannel Support
What problems is the product solving and how is that benefiting you?
core customer service problems, and using it brings real benefits to both support teams and the business
benefits Increased efficiency: Automation and centralized tools reduce manual workload.
benefits Increased efficiency: Automation and centralized tools reduce manual workload.
Exceptional
What do you like best about the product?
HubSpot Service Hub is incredibly user-friendly and integrates seamlessly with the rest of the HubSpot ecosystem. The ticketing system is intuitive, and the ability to link conversations, knowledge base articles, and workflows in one place saves time and improves customer experience. Reporting dashboards are clear, and automation options (like ticket routing and SLAs) are powerful without being overly complex.
What do you dislike about the product?
The pricing can become steep as you scale and need access to more advanced features. Some customization options are limited — especially in reporting and ticket views. Also, while automation is strong, setting up complex workflows can require trial and error due to limited error feedback.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize all customer support communication in one place — emails, chats, tickets, and knowledge base articles. Before, we had scattered conversations and no unified way to track customer issues. Now, we can easily monitor response times, assign tickets, and ensure nothing slips through the cracks. The automation and reporting tools have improved our team’s efficiency and made it easier to identify bottlenecks, helping us deliver faster and more consistent support.
Does everything we need
What do you like best about the product?
We've used HubSpot for our service tickets since 2019 and really like the way it helps us keep track of our client interactions, including those that need additional follow up. I can manage a team of 9 and all the tickets they create, (or the customer creates just by emailing us, or completing a form)
Customizing pipelines and statuses let us really control how we manage things, and workflows can create tasks based on the criteria we select, and even automate emails to help us be more efficient.
We can set custom company, contact, and ticket properties so the reporting we want to see is always a possibility. It even integrates with google workspace so an email can be logged to a contact record very easily.
Customizing pipelines and statuses let us really control how we manage things, and workflows can create tasks based on the criteria we select, and even automate emails to help us be more efficient.
We can set custom company, contact, and ticket properties so the reporting we want to see is always a possibility. It even integrates with google workspace so an email can be logged to a contact record very easily.
What do you dislike about the product?
It took a while for us to dial it in so it can do all the things we wanted
What problems is the product solving and how is that benefiting you?
with everything in one place we are more efficient between the success team and the sales team who uses the sales and marketing hubs
Effective Marketing Tool
What do you like best about the product?
Convenient tools to keep track of multiple leads, contact attempts with dates and type of contact, and make notes about leads.
What do you dislike about the product?
Navigating between Contacts, Tasks, and Deals, instead of having these pages side by side. Some features are not available or different on mobile versus computer.
What problems is the product solving and how is that benefiting you?
Keeping up with multiple contacts and how many times and when they have been contacted. What type of communication is working for each contact, email, text or phone calls? Which emails get the most clicks and opens?
Good Experience
What do you like best about the product?
Hubspot has everything i need to keep things organized
What do you dislike about the product?
There are lots of AI tools you all could integrate- namely making reports easier to build and find
What problems is the product solving and how is that benefiting you?
Keeping my work organized and making sure I follow up with prospects
Seamless Integration, Total Satisfaction
What do you like best about the product?
I appreciate the intuitive setup process of HubSpot Service Hub, making it easy to start using without any difficulty. The platform's comprehensive features support my operations effectively, contributing positively to my productivity and overall well-being. I also find the integration experience with other software like Shed Cloud seamless and beneficial. Notably, the demand and torque control features stand out to me, influencing my decision to consider purchasing HubSpot Service Hub again. Overall, the satisfaction with the service is so high that I would recommend it to others with a perfect score of 10 out of 10.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
n/a
Really helpful for support teams
What do you like best about the product?
I like that its pretty simple to use and not to much confusing like other stuff out there. all the things you need like tickets, chats and emails are in one place which saves time for me and my team, if someone need help. the design is clean and i find it easy to train new peeps on it too, works ok with other hubspot tools so its kind of handy.
What do you dislike about the product?
knowledge base is super basic and its hard to custom. sometimes it slow and the loading takes time which is annoying when your in hurry.
What problems is the product solving and how is that benefiting you?
Hubspot service hub fixing a lot of the headache we had before with handling customer chats and emails cause all the mess used to be everywhere in different inboxes or on random docs and we'd miss a bunch of customer problems then customers be mad it take forever to get a response but now when everything show up in one spot and there’s tickets for each thing it’s just clear who’s doing what, nobody fighting about who’s turn it is and stuff like that
HubSpot Service Hub has been a game-changer for our support operations
What do you like best about the product?
All-in-One Platform
Combines CRM, marketing automation, sales pipeline management, customer service tools, and reporting in one system
Customizable dashboards and attribution reports across marketing, sales, and support
User-Friendly Interface
Combines CRM, marketing automation, sales pipeline management, customer service tools, and reporting in one system
Customizable dashboards and attribution reports across marketing, sales, and support
User-Friendly Interface
What do you dislike about the product?
Limited customization in some areas
Some reporting tools are difficult to set up or require advanced knowledge to get exactly what you need
Some reporting tools are difficult to set up or require advanced knowledge to get exactly what you need
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize and manage all customer support interactions in one place. It has significantly improved our response times, made it easier to track and prioritize customer issues through ticketing, and given us clearer visibility into performance through reporting and automation. The customer portal also empower our clients to self-serve, reducing the volume of repetitive queries. Overall, it’s helping us deliver a more organized, transparent, and professional support experience.
Hubspot as our CRM and Ticketing system all in one
What do you like best about the product?
I'ts a comprehensive service, easy to use.
What do you dislike about the product?
There were some limitations with the customer portal, while we understand there's a product roadmap, and scoping, planning, and developing takes time, it was complex to get our voice hard in terms of the limitations to our clients based on their previous experience with other ticketing systems. The client portal did not allow to download ticket history, and when it finally came up, some fields (like JIRA ticket #, or even Hubspot ticket #) were not available. We consider ourselves a relatively big account, also serving SaaS, we would've liked that our struggles would've been heard from an early stage, a lot of valuable time was wasted.
What problems is the product solving and how is that benefiting you?
They're addressing limitations at their customer portal level. It took time, but they're getting to it.
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