Service Hub Professional
HubSpotReviews from AWS customer
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Great functionality
What do you like best about the product?
Easy to use and does exactly what we need.
What do you dislike about the product?
I don't know why this question wont work!!!??
What problems is the product solving and how is that benefiting you?
Customer service tickets. Resolution tracking.
Absolutely love hubspot and the features it has. It's really helped us with our team.
What do you like best about the product?
Helps track all productivity for both customer side and the employees side
What do you dislike about the product?
Not having the ability to track meetings within productivity reports such as the duration of the meetings. Otherwise, we've found everything else to be super helpful.
What problems is the product solving and how is that benefiting you?
Productivity gaps, customer turn around time, quicker more efficient times in getting back with customers
Hubspot Service Hub Positive Review
What do you like best about the product?
The simplicity is what I like the best out of Hubspot.
What do you dislike about the product?
It would be useful to be able to create a task though hubspot chatbot.
What problems is the product solving and how is that benefiting you?
Hubspot service hub allows me to multitask between customer service and sales. This have been useful in creating a positive impact for my position.
Recommendations to others considering the product:
I always recommend others to use HubSpot for its versatility across many departments. It is easy to use, organized, and beneficial for any company.
A complete tool to your business
What do you like best about the product?
I like how HubSpot Service Hub helps a company from every perspective. If you are from Sales team, you have the right tool to accomplish your goals. If you keep in touch with customers, you have the best tools to do everything you need as well as all the new features they release quite often.
For me, as part of Customer Experience team, is game-changing to have marketing email tools and different forms to contact our customers. We can take different approaches, using our database and qualifications, to reach our goals and make our customers' experience way better.
For me, as part of Customer Experience team, is game-changing to have marketing email tools and different forms to contact our customers. We can take different approaches, using our database and qualifications, to reach our goals and make our customers' experience way better.
What do you dislike about the product?
Although all different tools and features available, I feel that some of them I use is quite limited. There are no deep personalization to the features and I see myself stuck in some cool ideas that are not applicable to the system.
What problems is the product solving and how is that benefiting you?
Keep in touch with our customers database and to help our company goals and KPIs is what HubSpot Service Hub most help us. We can count with a CRM that integrate all teams of the company, which makes everything way easier.
Recommendations to others considering the product:
It's an amazing platform that, for sure, will aggregate value to your business.
A brilliant tool that offers so much.
What do you like best about the product?
I like that NPS, CSAT and Customer Effort surveys are included in the package. It works brilliantly with Marketing and Sales Hub and has helped us automate and improve our workflows.
The built-in knowledge base is very easy to set up and edit.
Hubspot's Support team are always very quick to respond and are very helpful.
The built-in knowledge base is very easy to set up and edit.
Hubspot's Support team are always very quick to respond and are very helpful.
What do you dislike about the product?
The ticket/conversation routing is still very basic and needs to be improved.
What problems is the product solving and how is that benefiting you?
Service Hub has helped us improve and automate our workflows and has helped us become much for efficient, while maintaining the quality of our service to our customers.
Excellent CRM tool for daily use
What do you like best about the product?
The user interface, knowledge hub, sales and support flows and the ticketing system
What do you dislike about the product?
Nothing as such, everything is great here.
What problems is the product solving and how is that benefiting you?
Solving the issues with earlier complicated service rules which is now easily done using the ticketing tool and also the knowledge base concept is excellent
HS Service Hub
What do you like best about the product?
It's easy to manage all of our contacts and create tickets.
What do you dislike about the product?
Some of the features require a more premium version
What problems is the product solving and how is that benefiting you?
It's a lot easier to manage our customers and deal with issues opposed to when we used other management systems.
Great to to build out your knowledge base
What do you like best about the product?
How easy it is to add knowledge base articles, to give access to more people, and to collaborate on knowledge base content with multiple people. There is visibility at any time about the progress and with the 'was the article useful' you get feedback from the users.
What do you dislike about the product?
Automatic table ot contents would be great!
What problems is the product solving and how is that benefiting you?
We are trying to relieve some work from our Service Desk
Designed for internal teams
What do you like best about the product?
Straigth-forward usage with integrated suite of tools. Chat works great.
What do you dislike about the product?
When you scratch the surface you start to find out that Service Hub lacks quite a lot of features. We are a small software provider and with our limited needs for service desk software the limits are apparent. Ticketing works somewhat, but situations where we would need to escalate certain issue to several teams (ie. subcontractor for physical installations + internal development team) we can have several tickets to follow-up on. Knowledge base is quite handy, but lakcs a lot of the look-n-feel settings of rest of the Hubspot CMS.
What problems is the product solving and how is that benefiting you?
We arrange customer support using Hubspot Knowledge base, but had to stick to Jira with ticketing. KB is good, chat is good, but for ticketing Hub lacks features and we needed to stick with Jira :(
Recommendations to others considering the product:
Roll-out is quite easy, so have a test period of 30-60 days to see if it's features fit your needs.
Hubspot Knowledge base
What do you like best about the product?
Was looking for a feature to build up our knowledgebase (KB) and FAQs without switching to a third-party tool. Hubspot support pointed me to their new KB feature which turned out to be exactly what I was looking for. It's pretty simple and straight forward to get started, that the entire KB was live in under a day. I was also able to customize it enough to align it to our brand theme pretty quickly. Also it's super SEO friendly
What do you dislike about the product?
Look forward for more templates and ability to customize templates and layouts.
What problems is the product solving and how is that benefiting you?
A place we could answer all questions, frequent or less frequent, asked by our customers. Some options were to build our own feature which could be reinventing the wheel. Other options we looked at were using third party tools like zendesk, freshdesk etc, which would pile up another service to be managed frequently and an overhead for the team.
Recommendations to others considering the product:
I already loved Hubspot and their support team for such quick responses and a wonderful easy to use wholesome produce that solves multiple needs for our business. Having the Knowledge base feature available within this ecosystem was adding many cherries on the cake.
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