Service Hub Professional
HubSpotReviews from AWS customer
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Best CRM I have ever used!
What do you like best about the product?
I love the ease of use. The UX & UI is amazing .
What do you dislike about the product?
There really isn't anything that I can think of.
What problems is the product solving and how is that benefiting you?
Everyone stays on the same page, from Sales to Onboarding all the way through Support.
Recommendations to others considering the product:
None
Best CRM Software
What do you like best about the product?
- User data visibility
- Customer or company data visibility
- Automation!
- Workflows
- Customer or company data visibility
- Automation!
- Workflows
What do you dislike about the product?
- The default projects or info which makes HubSpot too busy or clustered of unneeded information.
- Sometimes I feel like HubSpot support can do more than just sending articles to read.
- I am also not sure if it's timezone differences or what, when I want to chat to support they usually unavailable.
- Sometimes I feel like HubSpot support can do more than just sending articles to read.
- I am also not sure if it's timezone differences or what, when I want to chat to support they usually unavailable.
What problems is the product solving and how is that benefiting you?
- The ability to have all my data in one place.
- The ability to my personalised dashboards.
- The ability to track data and connect HubSpot via API with other softwares.
- The ability to my personalised dashboards.
- The ability to track data and connect HubSpot via API with other softwares.
Recommendations to others considering the product:
HubSpot is more than a CRM tool. The software helps us to manage big data and present it on personalised dashboard for better understanding. Essentially this helps the business to better understand both the product and customers which in return help the company to make better decisions for the near future.
Excellent tool for communication and management
What do you like best about the product?
Hubspot's apps for both Gmail and Slack make it very easy to keep track of my work. The fully customizable panels it has allow me to be more productive and keep track of my work on real time.
What do you dislike about the product?
I would like to have multiple views for each panel open at the same time.
What problems is the product solving and how is that benefiting you?
All types of issues. Hubspot allows me to establish direct contact with the clients and makes it easy to share text and files, as well as feedback.
pretty decent, wish i could duplicate tickets
What do you like best about the product?
I really like the kanban board layout for ticket viewing
What do you dislike about the product?
I really really wish i could duplicate tickets
What problems is the product solving and how is that benefiting you?
solving customers tickets, its pretty easy to use
Recommendations to others considering the product:
Give it a try
Hubspot makes is amazingly easy to manage all the support needs for my company!!!!
What do you like best about the product?
I love that you can change your layout to however it works best for you. I love the Kanban layout best. It allows me to perfect way to stay on top of all my incoming emails.
What do you dislike about the product?
I am not a fan of the mass inbox, I have to scroll through all incoming emails to pull all the ones that the markers missed.
What problems is the product solving and how is that benefiting you?
I am a one-man support team that uses hubspot to keep up on on all our incoming questions and concerns.
HubSpot is cohesive and user-friendly.
What do you like best about the product?
I like that HubSpot has many features that can easily be used across several different departments.
What do you dislike about the product?
I wish we could see the email address that a contact is emailing from instead of their contact name. It would be helpful for users who have several emails listed with us in their contact.
What problems is the product solving and how is that benefiting you?
We are helping customers solve several different problems and answering inquiries. It is beneficial to see when users have clicked links and opened emails.
Incredible asset to any team!!
What do you like best about the product?
I love how you can integrate everything into it. Be that slack, emails, marketing, knowledge base articles, reports, dashboards, etc.
Our tech team is also able to integrate Woocommerce, Wordpress, Sales, Event Tickets, and so much more.
Our tech team is also able to integrate Woocommerce, Wordpress, Sales, Event Tickets, and so much more.
What do you dislike about the product?
The only thing that has been a difficult time on Hubspot would be subscription-based products. We have yet to figure out a great way to integrate this new type of product onto our website.
What problems is the product solving and how is that benefiting you?
We solve contact issues constantly, keep track of every email, phone call and chat encounter, and I never lose track of tickets. A major benefit is the dashboard feature is that it keeps track of all our service hub data so that reporting and sending real-time data to my higher-ups is simple and easy!
Recommendations to others considering the product:
Hubspot Academy will make any employee transition quickly and effectively.
Work in Progress
What do you like best about the product?
Being able to tag individuals or groups and also moving service tickets to department pipelines for further action
What do you dislike about the product?
The search feature - "Back to Search results" is needed
What problems is the product solving and how is that benefiting you?
Customer issues mostly. Benefits - Lessen the emails
It's good, but it is lacking in letting others know what is happening
What do you like best about the product?
The best thing is the organization of the tickets and how they are easy to find.
What do you dislike about the product?
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a ticket ifor customer and restaurant support for the company that employs me. There is also a lack of a space for a company to have macros so they can easily send e-mails to people without agents having to look things up.
What problems is the product solving and how is that benefiting you?
I am solving problems about restaurants needing menu updates, hour updates, and answering what has happened about past orders from the restaurants.
Recommendations to others considering the product:
It is not good if you need to see who is viewing a ticket (e-mail) in live time. However, the organization of the tickets is pretty good. The search feature is good.
Service Desk
What do you like best about the product?
I like having a holistic view of the customer, from CRM to service desk, all in one place.
For service desk, the ability to create properties that are specific to our needs, and the flexibility that comes with that is important.
For service desk, the ability to create properties that are specific to our needs, and the flexibility that comes with that is important.
What do you dislike about the product?
We tried automating our actions and creating an workflow that would automatically send an email to a customer that hasn't responded in a couple of days. It does not allow us to add a personalization token to bring in information about the ticket. The email looks generic and customers didn't know what ticket it referred to. What would be great is an automatic response added on to the ticket itself to send out to customers to follow up.
The mobile experience is also not great, to be able to answer tickets on mobile.
I also wish it would suggest articles when a customer is creating a ticket.
The mobile experience is also not great, to be able to answer tickets on mobile.
I also wish it would suggest articles when a customer is creating a ticket.
What problems is the product solving and how is that benefiting you?
We have a 360 view of the customer. We are also able to escalate tickets easily to other members of the team.
Aside from that, I use HS to track our onboarding clients to give us metrics on how long it took them to onboard. This is beneficial to have everything in one place, and be able to report on them.
Aside from that, I use HS to track our onboarding clients to give us metrics on how long it took them to onboard. This is beneficial to have everything in one place, and be able to report on them.
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