Service Hub Professional
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Detailed and well organized
What do you like best about the product?
Jack of all trades. There are so many services that they offer and excellent services. I love the integration of Gmail.
What do you dislike about the product?
Chat service needs some tweaks. I would love some pre-built chat services that can be used for any generic scenarios.
What problems is the product solving and how is that benefiting you?
Document Flow, Marketing, Chat, Knowledge Base, Calendar, Meeting, etc. Very easy to use and easily customizable.
Nice workflows interaction with NPS ratings
What do you like best about the product?
NPS survey with all properties segmentation
What do you dislike about the product?
Impossible to create complex inter Hubs worklfows and Marketing online forms are only available with contact properties (no ticket properties mixed with contact properties)
What problems is the product solving and how is that benefiting you?
Whole ticketing system. Possibility to customize the tickets with properties concerning our specific products.
Amazing and versatile tool
What do you like best about the product?
HubSpot has proven to be a very versatile tool that helped my business in ticket management with customers and partners.
What do you dislike about the product?
nothing to be mentioned so far, we are happy with the functionallity
What problems is the product solving and how is that benefiting you?
Transparent functionality, efficient tools for ticket management
Very Good
What do you like best about the product?
Ease of use and ability to follow all customer interactions
What do you dislike about the product?
Nothing really it is vey good. I would recommend using Service
What problems is the product solving and how is that benefiting you?
Keeping a full record of a customer’s journey and using reports to survey NPS and customer satisfaction
I set up our company's entire knowledge base in under an hour
What do you like best about the product?
I like the simple design templates that keeps each article added looking consistent with the collection. Also how easy it is for collaborators to add their own articles.
What do you dislike about the product?
I wish we could add sub-sub categories, the amount of themes we have for help articles are endless. A better file structure would really help our users navigate.
Also being able to manage separate knowledge base URLs for different products would be very useful.
Also being able to manage separate knowledge base URLs for different products would be very useful.
What problems is the product solving and how is that benefiting you?
We wanted a single page where our customers can download SDKs as well as read instructional articles how to use our products to save our technical team a lot of phone calls.
We realized we can add our internal documentation and quick references for onboarding new hires.
We realized we can add our internal documentation and quick references for onboarding new hires.
Daily HubSpot User
What do you like best about the product?
Ease of use, customizable notification set up, email read notifications, use of templates!
What do you dislike about the product?
Nothing! I really have nothing to complain about!!
What problems is the product solving and how is that benefiting you?
Helping us work through finding previous customer correspondence, a timeline of requests, great contact information and notation tools
Recommendations to others considering the product:
It is an easy to use platform with everything customizable, great for customer support, email tracking, reviewing timelines of correspondence etc.
All-In-One Tool for Customer Success
What do you like best about the product?
The best thing about ServiceHub is having everything you need to run an effective Customer Success program in one place. Having access to tickets, knowledge base, feedback surveys, NPS, and more is just incredible. You have so much insight into customer behavior and that makes it so much easier to make data-backed decisions on how to continually evolve and improve. And it's all super easy to use, that might be what makes ServiceHub so powerful.
What do you dislike about the product?
Each time I have brought forward an improvement or enhancement request HubSpot has listened. Several times they have even added the feature. No complaints on my end.
What problems is the product solving and how is that benefiting you?
The customer journey is organized in a single location. You can track them from Marketing to Sales to Customer Success. That is so invaluable. From a CS perspective, it's so nice having the ability to instantly analyze data on several different fronts involving customer health and engagement. Having everything under one roof makes it easy.
HubSpot opened a whole word of customer experience management!!
What do you like best about the product?
HubSpot tools helped me to easily and effectively achieve critical objectives regarding Customer Experience management within my organization.
Creating automated e-mails, designing and deploying campaigns, managing customer follow-ups, and upsells through different teams using workflows... The list of things I became able to do is endless!!
Creating automated e-mails, designing and deploying campaigns, managing customer follow-ups, and upsells through different teams using workflows... The list of things I became able to do is endless!!
What do you dislike about the product?
There is little I dislike from HubSpot!! Maybe an interesting thing would be to give more choices when it comes to filters and reports regarding workflow performance.
What problems is the product solving and how is that benefiting you?
Starting whit managing and organizing our customer contact base, launching marketing and farming campaigns, guiding our customers through their onboarding process with tons of relevant and properly targeted content, and more!!
And not only that, we became able to give our leads and customers awesome nurturing with landing pages, surveys, emails, and more!!
At last but not least, making all our processes regarding Customer Success and Customer Experience way more agile, with workflows and automation.
And not only that, we became able to give our leads and customers awesome nurturing with landing pages, surveys, emails, and more!!
At last but not least, making all our processes regarding Customer Success and Customer Experience way more agile, with workflows and automation.
Recommendations to others considering the product:
Take your time to use HubSpot Academy, there is a ton of useful and valuable material in the course s that will help you to get the vast value out of the platform.
Overall a great value with some missing capabilities
What do you like best about the product?
It is part of the entire HubSpot suite and no additional integrations needed
What do you dislike about the product?
It has some missing capabilities to make it the true leader solution
What problems is the product solving and how is that benefiting you?
We are able to automate our support and professional services process by moving a lot of the information to a self-service solution for our prospects
Recommendations to others considering the product:
No recommendations
Using Hubspot for customer support
What do you like best about the product?
I like few things, my company using Hubspot for many departments,mrketing, sales etc so:
1. I can have access to many people in my company, can tag them, ask for help, we can make notes to each other under each ticket/email
2. I can have access to many channels in one place - website chat, FB messanger, email
3. I can have access to a history of purchase and browsing history of the client and it helps me to understand their needs better
1. I can have access to many people in my company, can tag them, ask for help, we can make notes to each other under each ticket/email
2. I can have access to many channels in one place - website chat, FB messanger, email
3. I can have access to a history of purchase and browsing history of the client and it helps me to understand their needs better
What do you dislike about the product?
The worst things are:
1) Chaos in history of emails- this is organised in a weird way, not like in gmail, mail after mail, you have threads, monthly acitivities, I am lost in it after 1 year..
2) Attachments to emails - not easy to find, you have to make many clicks, they are hidden in clients accounts
3)Size of writing box when creating email - it is very small, I have to write longer emails in Word!
1) Chaos in history of emails- this is organised in a weird way, not like in gmail, mail after mail, you have threads, monthly acitivities, I am lost in it after 1 year..
2) Attachments to emails - not easy to find, you have to make many clicks, they are hidden in clients accounts
3)Size of writing box when creating email - it is very small, I have to write longer emails in Word!
What problems is the product solving and how is that benefiting you?
Few but I remember changing the size of the menu bar, customer help was quick and solve my issue immediately
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