Service Hub Professional
HubSpotReviews from AWS customer
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Great ticket system and even better feedback solution
What do you like best about the product?
We are taking full advantage of the pipeline possibilities. We are using one ticket system (great for collecting data) on 4 locations (4 pipelines).
The customer support feedback is fully integrated into the ticket system and since we moved, our response rate went up from 4% to 11.5% !
The customer support feedback is fully integrated into the ticket system and since we moved, our response rate went up from 4% to 11.5% !
What do you dislike about the product?
We have the full HubSpot enterprise solution and it seems that the other parts are being updated regularly with new features while the ticket system is not getting as much new developments.
Still very satisfied with the system.
Still very satisfied with the system.
What problems is the product solving and how is that benefiting you?
The fact that the sales department can open support ticket from their inbox/conversations, is amazing.
Before we used to waste double resources. Firs sales-customer and then sales- support department.
Now it is one operation.
Before we used to waste double resources. Firs sales-customer and then sales- support department.
Now it is one operation.
Easy to use and navigate!
What do you like best about the product?
Seamless integration with my team and easy to navigate and understand the platform. For any questions we have had, Hubspot has been there to help out with enthusiasm! My team loves being able to make improvements based on the feedback we garner from our Feedback Surveys. The Knowledge Base is also very easy to update and edit which has been very helpful during COVID-19 when we have had a lot of updates to shipping times, etc...
What do you dislike about the product?
It would be nice to be able to update the look of our knowledge base a bit more easily with another template or something of the like to be more seamless with our website.
What problems is the product solving and how is that benefiting you?
Customer inquiries, ease of FAQ, bettering our services based on feedback from the surveys that we send out. Ability to send tickets to the appropriate team member with ease.
It is easy to use
What do you like best about the product?
That it notifies you whenever you receive a reply from someone you have emailed or wants to talk to you. Notification is also being changed just recently, I liked the color.
What do you dislike about the product?
It sometimes would give you an error whenever you first opened it, but those are rare instances.
What problems is the product solving and how is that benefiting you?
We receive tickets created by our clients, we resolve it and responding to their inquiries through HubSpot. Its a one stop shop because you can easily access the Analytics
The tools needed to keep organized
What do you like best about the product?
I love the ticket boards in Hubspot Service Hub. Not only it is customizable but you can see at a glance who needs help on their work. Tasks is also an incredible efficiency for powering through your personal to-do lists. The templates are SMART and snippets make quick work out of common replies. I feel like I've gotten so much more time back in my day.
What do you dislike about the product?
The inbox feature is a trainwreck but it's slowly getting better.
What problems is the product solving and how is that benefiting you?
We're solving for common inquiries with Bots and automatic workflows to filter out the noise of what does not actually need human contact. We're a small team working on a national level so it's helping.
Recommendations to others considering the product:
Stronger Netsuite abilities would be incredible. From what I understand this is in Beta.
Perfect
What do you like best about the product?
Very clear and easy to use. All tasks and processes are easily organized.
What do you dislike about the product?
There are some workflows we cannot adjust and have to work around.
What problems is the product solving and how is that benefiting you?
.
Big nefits, but some product issues
What do you like best about the product?
Our company originally used Hubspot for Sales & marketing. Moving our Support team to hubspot has improved communication between teams and gives us a holistic view of all customer touchpoints. Being able to quickly see all of the tickets, form submissions, pages viewed, sales calls on one record is awesome.
What do you dislike about the product?
Hubspot are pushing the new "Conversations" inbox pretty hard, but this doesn't generally work in the same way that a traditional ticketing system works. This has meant confusion between whether we should be using the conversations inbox or creating and replying to tickets via email. Both tools have some great features, and some limitations - hopefully in the near future there will be more features available for both.
What problems is the product solving and how is that benefiting you?
We have been able to keep all customer interactions in one system. If our sales team want to speak to a client to try and upsell, they can look at previous tickets submitted and view their customer service ratings etc.
the best way to streamline my business
What do you like best about the product?
how i can use every single bit of the tasks, conversations, deals and tickets on my business platform.
What do you dislike about the product?
that it sometimes goes out and has system outages
What problems is the product solving and how is that benefiting you?
i needed a solution to be able to streamline deals and the tasks associated with them and this does
Recommendations to others considering the product:
i would say to allow an easier integration with other platforms.
HubSpot has completely changed how we train and support our employees and customers!
What do you like best about the product?
The ability to use AI to write articles in the Knowledge Base are very helpful!
What do you dislike about the product?
There is still no easy way to print an article from the Knowledge Base.
What problems is the product solving and how is that benefiting you?
Our training materials were everywhere and not in a very usable format for all of our employees and customers to utilize. It has centralized this and made it very easy to share.
Recommendations to others considering the product:
HubSpot really has a lot of features that can be used for your unique business. By using the Knowledge Base and sharing these articles with our employees and our customers, it makes training more efficient. Also, we can publish the articles to different audiences by making them accessible to certain lists or making them public. We can track the articles most used and also see what people are searching for and not finding articles about.
Hubspot knowledge base
What do you like best about the product?
It hooks up with SEO, really easy to use, makes the business look professional
What do you dislike about the product?
More design options would be beneficial.
What problems is the product solving and how is that benefiting you?
Our service & industry comes with many FAQs, the knowledge base helps us answer them
HubSpot Positive Experience
What do you like best about the product?
It is extremely easy to use and has many helpful tools. I had never used a platform like HubSpot before and it was very easy to pick up. I had no trouble using it and we have never had any problems with it. It is very easy to stay organized and manage all of your contacts. We have many contacts, so that is a very important feature. My favorite feature in HubSpot are the Playbooks. It allows us to easily review company policies and answer any questions that we may have. I also enjoy the dashboard feature where we can see our progress and view metrics. The filters on the contacts page allow you to sort through your contacts and get a more detailed few of the kind of people you are speaking with.
What do you dislike about the product?
I have not found anything that I dislike. It has all of the features that I require. The only place that I could see room for improvement is the mobile application. The mobile app is a little bit difficult to use and does not have as many features. I do not find this to be a huge issue because I mostly use it on my phone, but I could see how it could be an issue for some people.
What problems is the product solving and how is that benefiting you?
It helps better organize client data and allows us to easily view metrics.
Recommendations to others considering the product:
I would definitely recommend HubSpot to anyone that is looking for a way to organize contacts and keep track of important customer data.
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