Service Hub Professional
HubSpotReviews from AWS customer
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Really good and helpful tool
What do you like best about the product?
I really like the analytics tools. The reports you can build are really good, and they've thought of pretty much everything.
What do you dislike about the product?
The only downside is, they've not thought of absolutely everything when it comes to reports and it can be quite hard or not possible to create your own reports. It would be good to be able to do more cross-object reports based, eg Tickets Created vs Knowledge Base views.
What problems is the product solving and how is that benefiting you?
Sometimes I find myself getting frustrated because I think Hubspot doesn't have the functionality for something, and then I'll discover how to do it after searching it in their Knowledge Base or just figuring it out by having a play around. I think a tour of the different elements of Service Hub would be good, or even if you were on a certain page and having trouble, there'd be an option to book a call with someone at Hubspot that specializes on that area of Hubspot.
I keep discovering new benefits, again, just by playing around with it. Quite honestly, I didn't like Hubspot massively when I first started using it, but this is simply because I didn't know how to use it, and the more I use it and the more I learn, the more I realize what an excellent tool it is and how helpful it is in my day-to-day.
I keep discovering new benefits, again, just by playing around with it. Quite honestly, I didn't like Hubspot massively when I first started using it, but this is simply because I didn't know how to use it, and the more I use it and the more I learn, the more I realize what an excellent tool it is and how helpful it is in my day-to-day.
Quick response but not always the best solution offered
What do you like best about the product?
I appreciated the quick response by the support member
What do you dislike about the product?
The solution that was offered was not what I was looking for
What problems is the product solving and how is that benefiting you?
Better ways to communicate with clients
Great Service!
What do you like best about the product?
I like that all the help desk tools are right where I can see them. Everything is extremely user friendly!
What do you dislike about the product?
There is a learning curve and multiple ways to do certain things within the service desk application. However, it's a matter of figuring out what works best for you!
What problems is the product solving and how is that benefiting you?
Streamlining an entire process, keeping up with emails, templates and canned response emails
Great software to use and helps to streamline our Company work
What do you like best about the product?
I like that everything is tracked and stored all in one place, I know exactly where to go to find the information needed.
What do you dislike about the product?
It is sometimes not always the most user friendly and can take a while to learn all the ins and outs of the program.
What problems is the product solving and how is that benefiting you?
Being able to track emails, track our business metrics and customer nps has been a huge benefit.
Recommendations to others considering the product:
Great tool to keep everything in one place and very user-friendly. I would recommend setting up as many of the features as possible right away.
Easy to use KB that could use more customization
What do you like best about the product?
Managing and creating categories and articles is really easy. I love that images are all stored in a central place and embedding videos is really simple. The insights on what clients have searched have been a big help and I like the subtitles and tagging feature.
What do you dislike about the product?
I wish there was CSS editing available. The sticky header of the KB can't be changed and takes up a big chunk of the page.
The knowledge base search doesn't work for us because we can't disable the live chat. We're B2B, so end users contact their software admin within their own organization for help. It's only the admins contacting us for support. We use a chatbot instead, but it would so be so helpful to have a widget that could just offer contextual in-app help articles similar to Zendesk, HelpScout, Elev.io, etc.
The knowledge base search doesn't work for us because we can't disable the live chat. We're B2B, so end users contact their software admin within their own organization for help. It's only the admins contacting us for support. We use a chatbot instead, but it would so be so helpful to have a widget that could just offer contextual in-app help articles similar to Zendesk, HelpScout, Elev.io, etc.
What problems is the product solving and how is that benefiting you?
We're answering FAQs and offering guides that are easy to link to because our KB, support tickets, website, etc. are all in the same system.
Hubspot has proven to be user friendly and an efficient way for us to communicate with our users.
What do you like best about the product?
I love being able to have access to the Reports Dashboard. Working in customer support, the reports dashboard allows us to see our progress with tickets, customer satisfaction, and areas of opportunity so we can continue to better serve our customers!
What do you dislike about the product?
The Merge ticket feature could be more user friendly
What problems is the product solving and how is that benefiting you?
Hubspot gives my company the tools to communicate with our users in order for them to best utilize our platform. We are able to help our users troubleshoot technical issues they are facing when working with our platform.
Hubspot review
What do you like best about the product?
The most helpful thing about hubspot service hub is that it is easy to use.
What do you dislike about the product?
The least helpful thing about hubspot service hub is that it is difficult to build automatic work flows.
What problems is the product solving and how is that benefiting you?
With hubspot service hub we are managing support, marketing, and a bit of sales.
Straightforward to set up and get going
What do you like best about the product?
The ease of setting up service hub was great. HubSpot service hub made it easy to set up everything related to ticketing, chat, the knowledge base, and more. It was extremely intuitive to figure it all out on our own. Plus, whenever we needed help a HS representative was always standing by on chat to answer any of our questions.
What do you dislike about the product?
What was problematic for us with the HubSpot service hub were the product limitations. Because it is a fairly new offering, it was evident that some key features were missing for our team.
What problems is the product solving and how is that benefiting you?
Prior to HubSpot, we didn't have a knowledge base at all. HubSpot has allowed us to quickly and effectively get a knowledge base up and running. We also were dissatisfied with the live chat system we used before HubSpot, and HubSpot's chat allowed us to simply and streamline our chat processes.
The Best Tool for client service in your Startup
What do you like best about the product?
You can easily configure chat flows and link forms directly from your website to HubSpot.
With Pro Account, you have a knowledge base and conditional chats. Very powerful.
The support from the Hubspot team is perfect.
If you are a startup, you could apply for a startup program with 90% off
With Pro Account, you have a knowledge base and conditional chats. Very powerful.
The support from the Hubspot team is perfect.
If you are a startup, you could apply for a startup program with 90% off
What do you dislike about the product?
Everithink is fine, but maybe more capabilities in the starter account.
What problems is the product solving and how is that benefiting you?
We are communicating better with our clients through different channels such as Email campaigns, forms, chatbot, live chat, Support Tickets, and more,
Recommendations to others considering the product:
You can easily configure chat flows and link forms directly from your website to HubSpot.
With Pro Account, you have a knowledge base and conditional chats. Very powerful.
The support from the Hubspot team is perfect.
If you are a startup, you could apply for a startup program with 90% off
With Pro Account, you have a knowledge base and conditional chats. Very powerful.
The support from the Hubspot team is perfect.
If you are a startup, you could apply for a startup program with 90% off
Easy to Use!
What do you like best about the product?
I love HubSpot Service because it gives me so many great benefits for customer service without having to purchase yet another software. It's easy to use and has all of the features we need plus some. True to HubSpot, there are also many helpful videos and trainings to get you started as well as use cases. HubSpot service has helped keep us organized and stay on top of our customer needs as well as keep our internal processes in check. Before we used HubSpot Service, we were using either Trello or a Google Doc to track and monitor progress. As I'm sure you can imagine, this was quite messy and led to mistakes being made. HubSpot Service was easy to set up and allowed us to quickly fix our processes.
What do you dislike about the product?
I can't think of anything so far it has been great!
What problems is the product solving and how is that benefiting you?
We have two use cases (1) Internal - where we create pipelines for our internal client onboarding to ensure everything is on track and there is visibility by all parties. (2) External - we use Support to keep track of and respond to our customer support requests from clients. The software has helped us to ensure we are staying on track of everything without having to have multiple softwares. Even those that think they don't like process, quickly realize how much better it makes everything when there is a clear, defined and easy to navigate process.
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