Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,897 reviews
from
External reviews are not included in the AWS star rating for the product.
User friendly
What do you like best about the product?
The best thing is calling service . This is very helpful when we do the troubleshooting any issue encounter by our customer on call . HS provides all conversation details in the description that is really very helpful for future reference for the case history.
What do you dislike about the product?
Till now not encounter any issue with HS.
What problems is the product solving and how is that benefiting you?
The ticket create process is so easy now. As our chatbot is integrated with it and the most of the details of customers are automatically fetched when we create the support ticket. I am very happy as it helps me to generate the support ticket quickly.
The call chat history with full description is awesome feature.
The call chat history with full description is awesome feature.
Reliable and user friendly
What do you like best about the product?
Anyone can use easily. It is reliable for us, we use it daily for customer interaction, easy to manage workflow management.
What do you dislike about the product?
I used it for a live chat, call and created an asset, and made a ticket in CRM . it very helpful and user-friendly
What problems is the product solving and how is that benefiting you?
I am using last 2 years did not get any issue with hus spot service .it is good there is not issue with hubspot service
Hubspot is a very reliable platform for business.
What do you like best about the product?
I like the RingCentral service available in HubSpot. Ease of Use
What do you dislike about the product?
It is nothing to be disliked, but needs to improve UI
What problems is the product solving and how is that benefiting you?
Their calling feature really helps us.
Hubspot among the best of CRM
What do you like best about the product?
exceptional support ticket creation, documentation, navigation ,creation of business deals, integration of chat bot, easy of making calls
What do you dislike about the product?
Not found any drawbacks as of now. A very balanced CRM
What problems is the product solving and how is that benefiting you?
A centralized tool for all customer support and business domains
Intuitive CRM that significantly simplifies our sales routine
What do you like best about the product?
In the SaaS environment, I use HubSpot daily. From deal tracking to automated workflows. I particularly like the intuitive interface and the easy integration with tools like Gmail. The reporting functions are very helpful.
What do you dislike about the product?
Clear pipeline management
Good automations (e.g., sequences)
Quick onboarding of new team members
Good automations (e.g., sequences)
Quick onboarding of new team members
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us process customer inquiries faster and more structured. Thanks to the shared inbox and automations, we maintain an overview even with high volume. The integrated knowledge base significantly reduces repetitive support tickets. Overall, it increases efficiency in customer service and improves transparency within the team.
Great for managing tickets and keeping docs organized
What do you like best about the product?
I like how easy it is to manage tickets and they way you can build the ticketing system around your needs, workflow.
What do you dislike about the product?
Ticket system can be a bit confusing at first until you get a grip of it.
What problems is the product solving and how is that benefiting you?
Helps streamline communication between departments by organizing issues through the ticketing system. It reduces confusion, ensures accountability, and makes it easier to track progress and follow up on tasks, which improves overall efficiency.
It was an amazing expierence
What do you like best about the product?
The automation platform workflow, lead scoring
What do you dislike about the product?
Everything is pretty good no bad expierence as of now
What problems is the product solving and how is that benefiting you?
Helping in email marketing support team is also great they respond very quickly
Previously, we were working with another CRM, but it didn't have as many features as Hubspot.
What do you like best about the product?
In particular, I am in the support area and it makes it much easier for me since many articles can be added and they have integrated AI.
What do you dislike about the product?
As I mentioned once, it would be the optimization on the page. Previously, it took me a long time to close a ticket, but they have been improving it.
What problems is the product solving and how is that benefiting you?
The support we provide has helped us in our support area.
Hubspot Review
What do you like best about the product?
Works very well for the job, integrating with RingCentral
What do you dislike about the product?
Constant updates changing the UI can come out of nowhere
What problems is the product solving and how is that benefiting you?
Logging information about customers
Hubspot- Solid tool with great visibility
What do you like best about the product?
I really like how everything ties together across the platform. The integrations make it easy to connect different tools, and the visibility it gives across tickets, contacts, and analytics is super helpful. I also like that I can see things from different angles — whether it’s from a customer’s perspective or as someone working behind the scenes. It makes it easier to understand the full picture.
What do you dislike about the product?
The learning curve was a bit of a challenge. I had to figure out a lot on my own, and it wasn’t always clear where to start or how to get the most out of it early on. Once you get the hang of it, it’s great — but getting there took some time.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us stay organized and responsive when it comes to customer support. Before, it was easy for things to slip through the cracks or for teams to work in silos. Now, everything is in one place — tickets, customer history, notes, tasks — which makes it easier to collaborate and keep track of conversations. It’s also helped us better understand trends in support requests so we can spot recurring issues and improve our processes.
showing 241 - 250