Service Hub Professional
HubSpotReviews from AWS customer
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The tools needed to keep organized
What do you like best about the product?
I love the ticket boards in Hubspot Service Hub. Not only it is customizable but you can see at a glance who needs help on their work. Tasks is also an incredible efficiency for powering through your personal to-do lists. The templates are SMART and snippets make quick work out of common replies. I feel like I've gotten so much more time back in my day.
What do you dislike about the product?
The inbox feature is a trainwreck but it's slowly getting better.
What problems is the product solving and how is that benefiting you?
We're solving for common inquiries with Bots and automatic workflows to filter out the noise of what does not actually need human contact. We're a small team working on a national level so it's helping.
Recommendations to others considering the product:
Stronger Netsuite abilities would be incredible. From what I understand this is in Beta.
Perfect
What do you like best about the product?
Very clear and easy to use. All tasks and processes are easily organized.
What do you dislike about the product?
There are some workflows we cannot adjust and have to work around.
What problems is the product solving and how is that benefiting you?
.
Big nefits, but some product issues
What do you like best about the product?
Our company originally used Hubspot for Sales & marketing. Moving our Support team to hubspot has improved communication between teams and gives us a holistic view of all customer touchpoints. Being able to quickly see all of the tickets, form submissions, pages viewed, sales calls on one record is awesome.
What do you dislike about the product?
Hubspot are pushing the new "Conversations" inbox pretty hard, but this doesn't generally work in the same way that a traditional ticketing system works. This has meant confusion between whether we should be using the conversations inbox or creating and replying to tickets via email. Both tools have some great features, and some limitations - hopefully in the near future there will be more features available for both.
What problems is the product solving and how is that benefiting you?
We have been able to keep all customer interactions in one system. If our sales team want to speak to a client to try and upsell, they can look at previous tickets submitted and view their customer service ratings etc.
the best way to streamline my business
What do you like best about the product?
how i can use every single bit of the tasks, conversations, deals and tickets on my business platform.
What do you dislike about the product?
that it sometimes goes out and has system outages
What problems is the product solving and how is that benefiting you?
i needed a solution to be able to streamline deals and the tasks associated with them and this does
Recommendations to others considering the product:
i would say to allow an easier integration with other platforms.
HubSpot has completely changed how we train and support our employees and customers!
What do you like best about the product?
The ability to use AI to write articles in the Knowledge Base are very helpful!
What do you dislike about the product?
There is still no easy way to print an article from the Knowledge Base.
What problems is the product solving and how is that benefiting you?
Our training materials were everywhere and not in a very usable format for all of our employees and customers to utilize. It has centralized this and made it very easy to share.
Recommendations to others considering the product:
HubSpot really has a lot of features that can be used for your unique business. By using the Knowledge Base and sharing these articles with our employees and our customers, it makes training more efficient. Also, we can publish the articles to different audiences by making them accessible to certain lists or making them public. We can track the articles most used and also see what people are searching for and not finding articles about.
Hubspot knowledge base
What do you like best about the product?
It hooks up with SEO, really easy to use, makes the business look professional
What do you dislike about the product?
More design options would be beneficial.
What problems is the product solving and how is that benefiting you?
Our service & industry comes with many FAQs, the knowledge base helps us answer them
HubSpot Positive Experience
What do you like best about the product?
It is extremely easy to use and has many helpful tools. I had never used a platform like HubSpot before and it was very easy to pick up. I had no trouble using it and we have never had any problems with it. It is very easy to stay organized and manage all of your contacts. We have many contacts, so that is a very important feature. My favorite feature in HubSpot are the Playbooks. It allows us to easily review company policies and answer any questions that we may have. I also enjoy the dashboard feature where we can see our progress and view metrics. The filters on the contacts page allow you to sort through your contacts and get a more detailed few of the kind of people you are speaking with.
What do you dislike about the product?
I have not found anything that I dislike. It has all of the features that I require. The only place that I could see room for improvement is the mobile application. The mobile app is a little bit difficult to use and does not have as many features. I do not find this to be a huge issue because I mostly use it on my phone, but I could see how it could be an issue for some people.
What problems is the product solving and how is that benefiting you?
It helps better organize client data and allows us to easily view metrics.
Recommendations to others considering the product:
I would definitely recommend HubSpot to anyone that is looking for a way to organize contacts and keep track of important customer data.
Really good and helpful tool
What do you like best about the product?
I really like the analytics tools. The reports you can build are really good, and they've thought of pretty much everything.
What do you dislike about the product?
The only downside is, they've not thought of absolutely everything when it comes to reports and it can be quite hard or not possible to create your own reports. It would be good to be able to do more cross-object reports based, eg Tickets Created vs Knowledge Base views.
What problems is the product solving and how is that benefiting you?
Sometimes I find myself getting frustrated because I think Hubspot doesn't have the functionality for something, and then I'll discover how to do it after searching it in their Knowledge Base or just figuring it out by having a play around. I think a tour of the different elements of Service Hub would be good, or even if you were on a certain page and having trouble, there'd be an option to book a call with someone at Hubspot that specializes on that area of Hubspot.
I keep discovering new benefits, again, just by playing around with it. Quite honestly, I didn't like Hubspot massively when I first started using it, but this is simply because I didn't know how to use it, and the more I use it and the more I learn, the more I realize what an excellent tool it is and how helpful it is in my day-to-day.
I keep discovering new benefits, again, just by playing around with it. Quite honestly, I didn't like Hubspot massively when I first started using it, but this is simply because I didn't know how to use it, and the more I use it and the more I learn, the more I realize what an excellent tool it is and how helpful it is in my day-to-day.
Quick response but not always the best solution offered
What do you like best about the product?
I appreciated the quick response by the support member
What do you dislike about the product?
The solution that was offered was not what I was looking for
What problems is the product solving and how is that benefiting you?
Better ways to communicate with clients
Great Service!
What do you like best about the product?
I like that all the help desk tools are right where I can see them. Everything is extremely user friendly!
What do you dislike about the product?
There is a learning curve and multiple ways to do certain things within the service desk application. However, it's a matter of figuring out what works best for you!
What problems is the product solving and how is that benefiting you?
Streamlining an entire process, keeping up with emails, templates and canned response emails
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