Service Hub Professional
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HubSpot Service Hub allowed Semy to develop a Customer Help Center in no time.
What do you like best about the product?
If offered an easy tool to take existing information and organize it into a customer facing "Help Center".
What do you dislike about the product?
It took a some time to understand how the tool worked and how to organize your information. Overall it was an easy tool to use. Once you did a few articles things started to flow.
What problems is the product solving and how is that benefiting you?
Customers have access to our platform's information and simple instructions that answer to frequently asked operational questions. Customers can access our Help Center 24/7 and can get the answers they need. We can update things and answer new questions with new articles with ease.
At another level!
What do you like best about the product?
The possibility of this tool is basically endless.
It can basically do it all.
It can basically do it all.
What do you dislike about the product?
To tool do so much with so many features that it occasions some downtimes
What problems is the product solving and how is that benefiting you?
This has allowed us to be much more in control of the actions our clients are taking and be very proactive.
Hubspot Review 2020
What do you like best about the product?
Very user friendly, and great for all types of marketing analytics.
What do you dislike about the product?
I have not found something I dislike yet!
What problems is the product solving and how is that benefiting you?
All types of marketing insights, and easier to send clients quotes and receive leads
Easy to setup, incredible insights
What do you like best about the product?
The best part about using Service Hub is the ease of knowledge base and workflow setup. We switched from Zendesk a few months ago and were able to migrate over our knowledge base with one click. Further, Service Hub provides us valuable insights into the customer lifecycle and helps us better target our different customer segments.
What do you dislike about the product?
It would be nice if the knowledge base template was a little more customizable.
What problems is the product solving and how is that benefiting you?
We started looking for another solution because we were struggling with the hand-off between sales and the onboarding team. Using Service Hub with Marketing and Sales Hub provided us the missing link we needed to better onboard and service our customers at scale. We now have more visibility into the customer lifecycle and have greatly increased out customer satisfaction.
I am using Knowledge base of Hubspot and ticketing pipeline. Both of them are super interactive.
What do you like best about the product?
I liked the pipeline features. How you can create trees and include them in your pipeline.
What do you dislike about the product?
You cannot restore a pipeline if you by chance delete it.
What problems is the product solving and how is that benefiting you?
We are setting up our support ticketing with Hubspot and it has made our job easier.
Important tool if your company wants happy customers
What do you like best about the product?
NPS, tickets, sequences and workflows. These functions goes hand in hand for us to get happy customers.
What do you dislike about the product?
There is no dislikes. Yes, it costs a bit but at the same time you can see this cost as an extra colleague.
What problems is the product solving and how is that benefiting you?
It helps us communicate with our customers and it makes our customer success teams work so much easier.
Perfect!
What do you like best about the product?
I like the fact that the knowledge base is integrated with all the contact system: email, ticket, conversations. In any moment I can reach out the articles without open the knowledge base. It is also good because I can use screencast and traslate my articles without effort.
What do you dislike about the product?
I think more analytics tools (maybe customizable) could be useful. Also a ticket platform available for the contact would complete the service.
What problems is the product solving and how is that benefiting you?
The problem was the lack of integration between the knowledge base, the ticket infrastructure and the information of the contacts. Using the Service Hub I have everything in one place.
Very easy and simple to use, just with there were more customizable design options.
What do you like best about the product?
Ease of use, very simple to set up and organize.
What do you dislike about the product?
When it comes to the banners design options, being able to change more about the branding, and overall feel of the knowledge base to be able to match our brand would be great. i.e. customizable colors for callouts and being able to make the banner responsive for more resolutions and mobile devices.
What problems is the product solving and how is that benefiting you?
I have been creating our entire Support organization from the ground up, this is the first layer of support.
Easy to use and with great possibilities
What do you like best about the product?
The ease of use. Creating articles and utilising the search bar to further extend our knowledge base.
What do you dislike about the product?
To our service reps the idea of altering a template to set up the page seems a bit scary.
What problems is the product solving and how is that benefiting you?
We provide our customers with an updated point of self service. To provide guides and answers to our most common questions is key.
HubSpot Service Hub...the way to go
What do you like best about the product?
HubSpot Service Hub (and Hubspot as a whole) is one of the easiest platforms to use. We would (and do) highly recommend using this platform. Compared to other platforms we have used, it is user-friendly, amazing support if you have any issues.
What do you dislike about the product?
We've used numerous platforms in the past, and this is still the best platform for us.
What problems is the product solving and how is that benefiting you?
It's great because it works with Marketing and Sales Hubs. Growth teams (marketing, sales, and service) share a single view of customers and our customer experience/journey.
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