Service Hub Professional
HubSpotReviews from AWS customer
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Great Experience
What do you like best about the product?
We streamlined our customer on-boarding experience and support time
What do you dislike about the product?
There are still limitations to what you can do if you are a B2B business
What problems is the product solving and how is that benefiting you?
Customer support time, and process
Service Hub has made ticket management and breeze.
What do you like best about the product?
- Ability to merge tickets.
- Bulk assign and update tickets.
- Ability to customise filters easily.
- Bulk assign and update tickets.
- Ability to customise filters easily.
What do you dislike about the product?
Tracking of long email chains in tickets can sometimes get confusing as replied are duplicated, and it can get hard to follow.
What problems is the product solving and how is that benefiting you?
Integrating sales, custom success and support into one system.
An all-in-one customer and business solution
What do you like best about the product?
Everything is connected and a customer can go through every step of a customer journey using Hubspot. It makes collaboration with your team much easier. I've also saved a ton of time and resources by leveraging the chatbot, which I've customized to suit our needs. The way it ties into the Hubspot Knowledgebase is such a timesaver.
What do you dislike about the product?
Onboarding isn't something easily handled in HS. It seems having something similar to the Sales dashboard available on the Service side to help with this is a no-brainer, but unfortunately it just not suited to that. There is also some key functionality missing. Sometimes you go to do something very simple, but it simply doesn't exist in HS, which is both confusing and annoying. A lack of Knowledgebase design customizability, a "today's date" workflow option, and setting user working hours are examples of this.
What problems is the product solving and how is that benefiting you?
Currently our company is still a bit on the small side, so being able to have inbound support handled mostly by the chatbot we've created is a huge help. It means we haven't needed to hire more resources simply to answer questions that are asked every other day.
We are constantly improving our marketing going out to customers and that is simple and easy to manage in Hubspot. Having control over our landing pages means we can quickly and easily change content without having to deal with a third party. We've also recently implemented the Hubspot Customer Feedback Surveys, which has meant we're able to keep a better eye on our customer satisfaction.
We are constantly improving our marketing going out to customers and that is simple and easy to manage in Hubspot. Having control over our landing pages means we can quickly and easily change content without having to deal with a third party. We've also recently implemented the Hubspot Customer Feedback Surveys, which has meant we're able to keep a better eye on our customer satisfaction.
Recommendations to others considering the product:
It's quick and easy to get going. You'll have your essentials covered in no time.
User Friendly, Intuitive Platform
What do you like best about the product?
Almost every feature I have used so far on HubSpot is easy to find and works wonders. If, for some crazy convoluted reason I would be unable to find what I am looking for, their Customer Service team delivers a fast and efficient solution in the form of their professional assistance and knowledge.
What do you dislike about the product?
The knowledge hub could use a little more customisability (or I might just be missing a feature or two again :D )
Other than this, I love HS, especially the CRM system.
Other than this, I love HS, especially the CRM system.
What problems is the product solving and how is that benefiting you?
Development requests and CRM stuff, the best part so far is the automated workflows and the Slack integration.
Simple tool for Service management
What do you like best about the product?
Integration with blog, website and image catalogue
What do you dislike about the product?
No link with remote service tool and IoT platforms. Not available in mobile APP for service.
What problems is the product solving and how is that benefiting you?
Very simple knowledge base editor with a clear link between customer-sales order-product critical paths to avoid dangerous mix and clearly account the service cost.
Recommendations to others considering the product:
It's a good tool for simpe SW vendor
We grew our revenue in ways we couldn’t imagine
What do you like best about the product?
The key thing we like about Service Hub from HubSpot is the fact that we can easily out of the box, automated a lot of feedback processes. This leads us to clients having another touch point plus we get valuable insight into our staffs performance, on auto pilot.
The other feature we really love is a trend line which shows our overall client satisfaction overtime, in real time. This can drive better decisions around products, services and staff training.
The system is also part of the overall HubSpot eco system. This means that we can integrate with our other key systems, whether it be HubSpot orientated or integrated.
We use the ticket system for warranty requests that come through. This allows our specialist team to handle these requests with ease, separate to our core business.
We also benefit from knowledge bases to answer FAQ that arise with our account managers. This creates a better customer experiences and allows our team to get on with their day, fast and efficiently.
The other feature we really love is a trend line which shows our overall client satisfaction overtime, in real time. This can drive better decisions around products, services and staff training.
The system is also part of the overall HubSpot eco system. This means that we can integrate with our other key systems, whether it be HubSpot orientated or integrated.
We use the ticket system for warranty requests that come through. This allows our specialist team to handle these requests with ease, separate to our core business.
We also benefit from knowledge bases to answer FAQ that arise with our account managers. This creates a better customer experiences and allows our team to get on with their day, fast and efficiently.
What do you dislike about the product?
There isn’t really much to dislike about Service Hub. If I was to complain about anything, its the fact that because the system is so easy to use, integrating with our other platforms is a bit of a chore, but that is being overly picky because the rest of the system is so easy and out of the box!
What problems is the product solving and how is that benefiting you?
Problems Solved:
- Gain staff performance insights through feedback
- Create further awareness to existing clients
- Automation of Google reviews & friend referal systems
Benefits:
- Feedback has led us to winning deals we wouldn’t have won without knowing to contact a client that wanted to give us feedback
- Easy to use, guided setup
- Integration with 1000s of other systems (e.g. can automate feedback when an invoice is issued)
- Powerful when paired with the rest of the HubSpot suite
- Gain staff performance insights through feedback
- Create further awareness to existing clients
- Automation of Google reviews & friend referal systems
Benefits:
- Feedback has led us to winning deals we wouldn’t have won without knowing to contact a client that wanted to give us feedback
- Easy to use, guided setup
- Integration with 1000s of other systems (e.g. can automate feedback when an invoice is issued)
- Powerful when paired with the rest of the HubSpot suite
Game Changer
What do you like best about the product?
Ease of use. The Knowledge base feature is so simple to use when creating, updating, and maintaining help articles for us. The team at Hubspot is constantly improving the knowledge base and adding new features that we didn't even know we needed. The ability to restrict articles by groups of users lets us use the same knowledge base for our managers as well as our customers. The editing tools and keyword features allow the right article to be found easily. We can make updates to articles in as little as 30 seconds.
What do you dislike about the product?
As of right now the there is no customer portal for the ticketing system. Having a central place for customers to view their past and open support tickets would be a feature we would like to see much like other providers offer.
What problems is the product solving and how is that benefiting you?
The biggest problem we solved was to have a central repository for all of our company how to's, resources, Q&A, and help articles. Prior to the knowledge base, we used google docs and all of the information was spread out everywhere. The knowledge base allows us to create a searchable resource center for our customers that we can quickly update and add to.
With the ticketing system, we can easily track and manage issues while ensuring nothing falls through the cracks.
With the ticketing system, we can easily track and manage issues while ensuring nothing falls through the cracks.
Recommendations to others considering the product:
Hubspot can do as little or as much as you want it to do. Out of the box, you can quickly get set up and begin using Hubspot to grow and manage your business. Hubspot allows you to scale at your own pace with product add ons and integrations. Their products are so easy to use and the training and support they offer is by far one of the best I have experienced with software companies.
Great and fast way to inform users about all aspects of your product
What do you like best about the product?
- Very easy to set up, no dev power needed
- Analytics dashboard with keywords is really helpful for tagging articles and writing them based on what users actually search for
- Analytics dashboard with keywords is really helpful for tagging articles and writing them based on what users actually search for
What do you dislike about the product?
Nothing really, very satisfied so far. Even when I don't know how to do something their customer facing teams are very helpful.
What problems is the product solving and how is that benefiting you?
We use it for helping our customers find their way around our product.
We were able to inform our users in a unified way as well as inform colleagues internally of new developments.
We were able to inform our users in a unified way as well as inform colleagues internally of new developments.
HS review
What do you like best about the product?
workflows and apps integration and feedback tool
What do you dislike about the product?
limited reporting functionality especially on counting business days
What problems is the product solving and how is that benefiting you?
redundant manual tasks. people can do other things aside from doing the repetitive tasks
Interesting
What do you like best about the product?
organizes all incoming information in the form of tickets. Communication with customers easier
What do you dislike about the product?
Search tool doesn't look inside attachments in emails/tickets.
What problems is the product solving and how is that benefiting you?
Communication, smooth and effective communication with customers and vendors
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