Service Hub Professional
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Easy to setup, incredible insights
What do you like best about the product?
The best part about using Service Hub is the ease of knowledge base and workflow setup. We switched from Zendesk a few months ago and were able to migrate over our knowledge base with one click. Further, Service Hub provides us valuable insights into the customer lifecycle and helps us better target our different customer segments.
What do you dislike about the product?
It would be nice if the knowledge base template was a little more customizable.
What problems is the product solving and how is that benefiting you?
We started looking for another solution because we were struggling with the hand-off between sales and the onboarding team. Using Service Hub with Marketing and Sales Hub provided us the missing link we needed to better onboard and service our customers at scale. We now have more visibility into the customer lifecycle and have greatly increased out customer satisfaction.
I am using Knowledge base of Hubspot and ticketing pipeline. Both of them are super interactive.
What do you like best about the product?
I liked the pipeline features. How you can create trees and include them in your pipeline.
What do you dislike about the product?
You cannot restore a pipeline if you by chance delete it.
What problems is the product solving and how is that benefiting you?
We are setting up our support ticketing with Hubspot and it has made our job easier.
Important tool if your company wants happy customers
What do you like best about the product?
NPS, tickets, sequences and workflows. These functions goes hand in hand for us to get happy customers.
What do you dislike about the product?
There is no dislikes. Yes, it costs a bit but at the same time you can see this cost as an extra colleague.
What problems is the product solving and how is that benefiting you?
It helps us communicate with our customers and it makes our customer success teams work so much easier.
Perfect!
What do you like best about the product?
I like the fact that the knowledge base is integrated with all the contact system: email, ticket, conversations. In any moment I can reach out the articles without open the knowledge base. It is also good because I can use screencast and traslate my articles without effort.
What do you dislike about the product?
I think more analytics tools (maybe customizable) could be useful. Also a ticket platform available for the contact would complete the service.
What problems is the product solving and how is that benefiting you?
The problem was the lack of integration between the knowledge base, the ticket infrastructure and the information of the contacts. Using the Service Hub I have everything in one place.
Very easy and simple to use, just with there were more customizable design options.
What do you like best about the product?
Ease of use, very simple to set up and organize.
What do you dislike about the product?
When it comes to the banners design options, being able to change more about the branding, and overall feel of the knowledge base to be able to match our brand would be great. i.e. customizable colors for callouts and being able to make the banner responsive for more resolutions and mobile devices.
What problems is the product solving and how is that benefiting you?
I have been creating our entire Support organization from the ground up, this is the first layer of support.
Easy to use and with great possibilities
What do you like best about the product?
The ease of use. Creating articles and utilising the search bar to further extend our knowledge base.
What do you dislike about the product?
To our service reps the idea of altering a template to set up the page seems a bit scary.
What problems is the product solving and how is that benefiting you?
We provide our customers with an updated point of self service. To provide guides and answers to our most common questions is key.
HubSpot Service Hub...the way to go
What do you like best about the product?
HubSpot Service Hub (and Hubspot as a whole) is one of the easiest platforms to use. We would (and do) highly recommend using this platform. Compared to other platforms we have used, it is user-friendly, amazing support if you have any issues.
What do you dislike about the product?
We've used numerous platforms in the past, and this is still the best platform for us.
What problems is the product solving and how is that benefiting you?
It's great because it works with Marketing and Sales Hubs. Growth teams (marketing, sales, and service) share a single view of customers and our customer experience/journey.
Great Experience
What do you like best about the product?
We streamlined our customer on-boarding experience and support time
What do you dislike about the product?
There are still limitations to what you can do if you are a B2B business
What problems is the product solving and how is that benefiting you?
Customer support time, and process
Service Hub has made ticket management and breeze.
What do you like best about the product?
- Ability to merge tickets.
- Bulk assign and update tickets.
- Ability to customise filters easily.
- Bulk assign and update tickets.
- Ability to customise filters easily.
What do you dislike about the product?
Tracking of long email chains in tickets can sometimes get confusing as replied are duplicated, and it can get hard to follow.
What problems is the product solving and how is that benefiting you?
Integrating sales, custom success and support into one system.
An all-in-one customer and business solution
What do you like best about the product?
Everything is connected and a customer can go through every step of a customer journey using Hubspot. It makes collaboration with your team much easier. I've also saved a ton of time and resources by leveraging the chatbot, which I've customized to suit our needs. The way it ties into the Hubspot Knowledgebase is such a timesaver.
What do you dislike about the product?
Onboarding isn't something easily handled in HS. It seems having something similar to the Sales dashboard available on the Service side to help with this is a no-brainer, but unfortunately it just not suited to that. There is also some key functionality missing. Sometimes you go to do something very simple, but it simply doesn't exist in HS, which is both confusing and annoying. A lack of Knowledgebase design customizability, a "today's date" workflow option, and setting user working hours are examples of this.
What problems is the product solving and how is that benefiting you?
Currently our company is still a bit on the small side, so being able to have inbound support handled mostly by the chatbot we've created is a huge help. It means we haven't needed to hire more resources simply to answer questions that are asked every other day.
We are constantly improving our marketing going out to customers and that is simple and easy to manage in Hubspot. Having control over our landing pages means we can quickly and easily change content without having to deal with a third party. We've also recently implemented the Hubspot Customer Feedback Surveys, which has meant we're able to keep a better eye on our customer satisfaction.
We are constantly improving our marketing going out to customers and that is simple and easy to manage in Hubspot. Having control over our landing pages means we can quickly and easily change content without having to deal with a third party. We've also recently implemented the Hubspot Customer Feedback Surveys, which has meant we're able to keep a better eye on our customer satisfaction.
Recommendations to others considering the product:
It's quick and easy to get going. You'll have your essentials covered in no time.
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