Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy to use and customize
What do you like best about the product?
I like how responsive and helpful the hubspot team has been with any issues I come across when trying to setup hubspt.
I like how the CRM is free because that is where a lot of data is stored. The knowledge base if easy to use and navigate. I appreciate that the features can be customized to a certain extent and anytime there are any issues once you reach out to hubspot they will assist in the best way they can.
I like how the CRM is free because that is where a lot of data is stored. The knowledge base if easy to use and navigate. I appreciate that the features can be customized to a certain extent and anytime there are any issues once you reach out to hubspot they will assist in the best way they can.
What do you dislike about the product?
I dislike how long the process to get setup takes. There may be confusion at first when setting up because a lot of features are separated by packages.
I would think the marketing plan would be charged based on how many email send vs. how many contacts you have... We have some contacts on file that we don't reach out frequently but we need their information on file when our team needs to reference that partner/vendor.
I would think the marketing plan would be charged based on how many email send vs. how many contacts you have... We have some contacts on file that we don't reach out frequently but we need their information on file when our team needs to reference that partner/vendor.
What problems is the product solving and how is that benefiting you?
We are able to have our CRM, sales, training and support tracking all handled through one portal. Being able to track all these different items allows us to keep organized and know where the business stands especially with our clients.
Recommendations to others considering the product:
More options when writing an article, additional widgets or add-ons.
A way to organize hubspot documents from uploaded pictures in articles... maybe a separate folder, so I can delete them since they were from old/discarded articles.
A way to organize hubspot documents from uploaded pictures in articles... maybe a separate folder, so I can delete them since they were from old/discarded articles.
User-friendly, low barrier, good functionality!
What do you like best about the product?
We like the Knowledge Base functionality the best. It made it really easily and accessible for us to transition from boring, static documentation to a digital, searchable environment.
What do you dislike about the product?
We definitely don't use the Ticket functionality nearly as much as we should or could.
What problems is the product solving and how is that benefiting you?
Our clients can now easily search for knowledge base articles and access information much more easily. We can now easily see and track what they're looking for in terms of topics.
Basic reviews and NPS
What do you like best about the product?
The analytics are great and let me easily see the responses that we have received. It is easy to send surveys to lists that have been created in Hubspot and set the surveys to send a follow up on a recurring basis. The NPS is simple and covers all that we need in that type of survey.
What do you dislike about the product?
The surveys and NPS are too basic for our needs. It is not enough to have a customer experience survey that just asks the customer to select a happy sad or neutral face. There needs to be options for logic jumps and multiple questions in the surveys.
What problems is the product solving and how is that benefiting you?
We are starting to track our NPS score over time so that we an better serve our customers and gain insight into what we can improve
HubSpot Service Hub serves us well ... hubba-hubba!
What do you like best about the product?
HubSpot allowed us to replace many disparate apps. The knowledge base, academy, chat, workflows, tickets, and more features support our flow nicely. And we love the very responsive and helpful HubSpot support team!
What do you dislike about the product?
So many options and opportunities. It looked like a very steep learning curve, but the HubSpot Academy courses, excellent knowledge base, and stellar support team guided us perfectly.
What problems is the product solving and how is that benefiting you?
We drastically reduced the number of disparate applications that previously housed multiple versions of the truth - contact and client info, purchase histories, marketing analytics, customer feedback, and more. It's now all humming together nicely, just a single click away.
Recommendations to others considering the product:
Put the free version of HubSpot's CRM through its paces, and take full advantage of HubSpot's knowledgeable sales consultants when evaluating your requirements against HubSpot's features.
The Best Service to Ask For!
What do you like best about the product?
The customer support! I have answers either same day or next day answered, with links to helpful and well thought out articles as well as insight from that support specialists giving me information on articles that I do look up.
What do you dislike about the product?
It's hard to say. The only thing I dislike would be such a small little bug, and even then, I was given a way to fix it. Basically when I first started using HubSpot, if I ever pressed backspace it told me to refresh the page. It wasn't that big of an issue because it would go away after refreshing, and again, they were quick to jump and help me with that, but still a bummer that it did happen.
What problems is the product solving and how is that benefiting you?
Where to begin? Ticket sorting, article updating, tag correcting. It makes it so easy to do it all. Maintaining the article is the biggest thing I am looking at right now, and they make it feel so easy.
Support is fast, not stingy, and has empowered us to work more effeciently.
What do you like best about the product?
The Service Hub has centralized almost all of our support issues in ways that have saved me and my team a lot of time while streamlining and measuring our capacity to serve well.
What do you dislike about the product?
I reallllllly want integration with Instagram DM's. That is my biggest annoyance.
What problems is the product solving and how is that benefiting you?
Tracking response time has been incredibly helpful. We want to know exactly how long each support issue takes, and the service hub gives us that ability.
Great Experience with Knowledge Base
What do you like best about the product?
The Tools to create my articles. They are fast and easy to use. Everything is done online and everything saves automatically as I am doing the draft for the article. You can upload gifs and pictures that help with the articles as well. They also let you know the health of an article and how many people have liked the article. We also use this with Kixie and have all of our calls transferred and recorded directly into the system This helps with identifying users a lot faster.
What do you dislike about the product?
I wish I could drag and drop files onto the page but I get that there are limitations on web-based software. Sometimes the UI can be a lot to overcome. It does take time but I think that this is because there are so many things that you can do with HubSpot
What problems is the product solving and how is that benefiting you?
HubSpot is helping me with all aspects of the business. My team uses everything from the ticketing system to the chat. We also have our phone system connected now too. This way all of our calls come through the system and are automatically saved and tickets are generated.
Recommendations to others considering the product:
HubSpot is a great all-around system that can be used for everything in the day-to-day of supporting customers. This is my first time using HubSpot with a company and I think that it is great. The Dashboards and metrics that are provided help with daily meetings and weekly and monthly meetings
Simplify customer support
What do you like best about the product?
Service hub enables us to connect and communicate with our customers in an efficient and streamlined way. Some of the features that are essential to us include managing contacts using lists, email templates and the knowledge base. It's also very helpful to see the recent activity of each contact. I can't imagine not using Service Hub now. I like being able to view conversations from chat or email in the same place and respond from the conversation inbox. Adding knowledge base articles straight into emails and chat is very helpful.
What do you dislike about the product?
There is a bit of a learning curve. We had some issues during on boarding, we were not really ready to start our training, so there was a huge lag between when we learned how to use Service Hub and when we could go live with it. I wish that this was something HubSpot had recognized the issues that this might cause and recommended that we slow down the training or come back to it when we were actually ready. I wish that we could make more types of edits to the knowledge base. This feature has been improved since we since started using Hubspot but still could be improved.
What problems is the product solving and how is that benefiting you?
With Service Hub we can understand our customer's activity and understand when we need to contact them. We benefit from being able to track our customers activity. We also needed a way to organize contacts by their organization. It's easy to customize what contact information is important. We can also use the service hub to understand what type of users our contacts are. Another problem that Service Hub helps us with is ticketing customer support issues. It's easy to customize the details of the tickets.
Recommendations to others considering the product:
This was our first service desk tool, and I am very glad we chose Hub Spot, the product is so robust and can be customized to be used the way we need to use it. It would be hard to imagine managing our contacts with out it.
Easy and Smooth
What do you like best about the product?
I like how Hubspot is so easy to navigate and so easy to figure out.
What do you dislike about the product?
Sometimes there is a "Reconnecting" pop-up even if my wifi is good.
What problems is the product solving and how is that benefiting you?
Normally customer service
Recommendations to others considering the product:
Very easy to use and navigate and
Great for marketing and sales, and their service side looks promising.
What do you like best about the product?
I love that it is clearly a very powerful tool that is giving us so many options for working with our database. They are also extremely responsive when it comes to help and ongoing service.
What do you dislike about the product?
There are several features (especially when it comes to reporting) that are missing and/or frustrating. Also for the page builder, it is very very frustrating to work in if you are not an HTML5 expert. Also their survey options are extremely limited. We ended up having to go out to Survey Monkey to make surveys work well.
What problems is the product solving and how is that benefiting you?
Communicating with customers and clients and potential clients. The NPS and ongoing feedback surveys are very good.
showing 2,521 - 2,530