Service Hub Professional
HubSpotReviews from AWS customer
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User Friendly, Intuitive Platform
What do you like best about the product?
Almost every feature I have used so far on HubSpot is easy to find and works wonders. If, for some crazy convoluted reason I would be unable to find what I am looking for, their Customer Service team delivers a fast and efficient solution in the form of their professional assistance and knowledge.
What do you dislike about the product?
The knowledge hub could use a little more customisability (or I might just be missing a feature or two again :D )
Other than this, I love HS, especially the CRM system.
Other than this, I love HS, especially the CRM system.
What problems is the product solving and how is that benefiting you?
Development requests and CRM stuff, the best part so far is the automated workflows and the Slack integration.
Simple tool for Service management
What do you like best about the product?
Integration with blog, website and image catalogue
What do you dislike about the product?
No link with remote service tool and IoT platforms. Not available in mobile APP for service.
What problems is the product solving and how is that benefiting you?
Very simple knowledge base editor with a clear link between customer-sales order-product critical paths to avoid dangerous mix and clearly account the service cost.
Recommendations to others considering the product:
It's a good tool for simpe SW vendor
We grew our revenue in ways we couldn’t imagine
What do you like best about the product?
The key thing we like about Service Hub from HubSpot is the fact that we can easily out of the box, automated a lot of feedback processes. This leads us to clients having another touch point plus we get valuable insight into our staffs performance, on auto pilot.
The other feature we really love is a trend line which shows our overall client satisfaction overtime, in real time. This can drive better decisions around products, services and staff training.
The system is also part of the overall HubSpot eco system. This means that we can integrate with our other key systems, whether it be HubSpot orientated or integrated.
We use the ticket system for warranty requests that come through. This allows our specialist team to handle these requests with ease, separate to our core business.
We also benefit from knowledge bases to answer FAQ that arise with our account managers. This creates a better customer experiences and allows our team to get on with their day, fast and efficiently.
The other feature we really love is a trend line which shows our overall client satisfaction overtime, in real time. This can drive better decisions around products, services and staff training.
The system is also part of the overall HubSpot eco system. This means that we can integrate with our other key systems, whether it be HubSpot orientated or integrated.
We use the ticket system for warranty requests that come through. This allows our specialist team to handle these requests with ease, separate to our core business.
We also benefit from knowledge bases to answer FAQ that arise with our account managers. This creates a better customer experiences and allows our team to get on with their day, fast and efficiently.
What do you dislike about the product?
There isn’t really much to dislike about Service Hub. If I was to complain about anything, its the fact that because the system is so easy to use, integrating with our other platforms is a bit of a chore, but that is being overly picky because the rest of the system is so easy and out of the box!
What problems is the product solving and how is that benefiting you?
Problems Solved:
- Gain staff performance insights through feedback
- Create further awareness to existing clients
- Automation of Google reviews & friend referal systems
Benefits:
- Feedback has led us to winning deals we wouldn’t have won without knowing to contact a client that wanted to give us feedback
- Easy to use, guided setup
- Integration with 1000s of other systems (e.g. can automate feedback when an invoice is issued)
- Powerful when paired with the rest of the HubSpot suite
- Gain staff performance insights through feedback
- Create further awareness to existing clients
- Automation of Google reviews & friend referal systems
Benefits:
- Feedback has led us to winning deals we wouldn’t have won without knowing to contact a client that wanted to give us feedback
- Easy to use, guided setup
- Integration with 1000s of other systems (e.g. can automate feedback when an invoice is issued)
- Powerful when paired with the rest of the HubSpot suite
Game Changer
What do you like best about the product?
Ease of use. The Knowledge base feature is so simple to use when creating, updating, and maintaining help articles for us. The team at Hubspot is constantly improving the knowledge base and adding new features that we didn't even know we needed. The ability to restrict articles by groups of users lets us use the same knowledge base for our managers as well as our customers. The editing tools and keyword features allow the right article to be found easily. We can make updates to articles in as little as 30 seconds.
What do you dislike about the product?
As of right now the there is no customer portal for the ticketing system. Having a central place for customers to view their past and open support tickets would be a feature we would like to see much like other providers offer.
What problems is the product solving and how is that benefiting you?
The biggest problem we solved was to have a central repository for all of our company how to's, resources, Q&A, and help articles. Prior to the knowledge base, we used google docs and all of the information was spread out everywhere. The knowledge base allows us to create a searchable resource center for our customers that we can quickly update and add to.
With the ticketing system, we can easily track and manage issues while ensuring nothing falls through the cracks.
With the ticketing system, we can easily track and manage issues while ensuring nothing falls through the cracks.
Recommendations to others considering the product:
Hubspot can do as little or as much as you want it to do. Out of the box, you can quickly get set up and begin using Hubspot to grow and manage your business. Hubspot allows you to scale at your own pace with product add ons and integrations. Their products are so easy to use and the training and support they offer is by far one of the best I have experienced with software companies.
Great and fast way to inform users about all aspects of your product
What do you like best about the product?
- Very easy to set up, no dev power needed
- Analytics dashboard with keywords is really helpful for tagging articles and writing them based on what users actually search for
- Analytics dashboard with keywords is really helpful for tagging articles and writing them based on what users actually search for
What do you dislike about the product?
Nothing really, very satisfied so far. Even when I don't know how to do something their customer facing teams are very helpful.
What problems is the product solving and how is that benefiting you?
We use it for helping our customers find their way around our product.
We were able to inform our users in a unified way as well as inform colleagues internally of new developments.
We were able to inform our users in a unified way as well as inform colleagues internally of new developments.
HS review
What do you like best about the product?
workflows and apps integration and feedback tool
What do you dislike about the product?
limited reporting functionality especially on counting business days
What problems is the product solving and how is that benefiting you?
redundant manual tasks. people can do other things aside from doing the repetitive tasks
Interesting
What do you like best about the product?
organizes all incoming information in the form of tickets. Communication with customers easier
What do you dislike about the product?
Search tool doesn't look inside attachments in emails/tickets.
What problems is the product solving and how is that benefiting you?
Communication, smooth and effective communication with customers and vendors
Easy to use and customize
What do you like best about the product?
I like how responsive and helpful the hubspot team has been with any issues I come across when trying to setup hubspt.
I like how the CRM is free because that is where a lot of data is stored. The knowledge base if easy to use and navigate. I appreciate that the features can be customized to a certain extent and anytime there are any issues once you reach out to hubspot they will assist in the best way they can.
I like how the CRM is free because that is where a lot of data is stored. The knowledge base if easy to use and navigate. I appreciate that the features can be customized to a certain extent and anytime there are any issues once you reach out to hubspot they will assist in the best way they can.
What do you dislike about the product?
I dislike how long the process to get setup takes. There may be confusion at first when setting up because a lot of features are separated by packages.
I would think the marketing plan would be charged based on how many email send vs. how many contacts you have... We have some contacts on file that we don't reach out frequently but we need their information on file when our team needs to reference that partner/vendor.
I would think the marketing plan would be charged based on how many email send vs. how many contacts you have... We have some contacts on file that we don't reach out frequently but we need their information on file when our team needs to reference that partner/vendor.
What problems is the product solving and how is that benefiting you?
We are able to have our CRM, sales, training and support tracking all handled through one portal. Being able to track all these different items allows us to keep organized and know where the business stands especially with our clients.
Recommendations to others considering the product:
More options when writing an article, additional widgets or add-ons.
A way to organize hubspot documents from uploaded pictures in articles... maybe a separate folder, so I can delete them since they were from old/discarded articles.
A way to organize hubspot documents from uploaded pictures in articles... maybe a separate folder, so I can delete them since they were from old/discarded articles.
User-friendly, low barrier, good functionality!
What do you like best about the product?
We like the Knowledge Base functionality the best. It made it really easily and accessible for us to transition from boring, static documentation to a digital, searchable environment.
What do you dislike about the product?
We definitely don't use the Ticket functionality nearly as much as we should or could.
What problems is the product solving and how is that benefiting you?
Our clients can now easily search for knowledge base articles and access information much more easily. We can now easily see and track what they're looking for in terms of topics.
Basic reviews and NPS
What do you like best about the product?
The analytics are great and let me easily see the responses that we have received. It is easy to send surveys to lists that have been created in Hubspot and set the surveys to send a follow up on a recurring basis. The NPS is simple and covers all that we need in that type of survey.
What do you dislike about the product?
The surveys and NPS are too basic for our needs. It is not enough to have a customer experience survey that just asks the customer to select a happy sad or neutral face. There needs to be options for logic jumps and multiple questions in the surveys.
What problems is the product solving and how is that benefiting you?
We are starting to track our NPS score over time so that we an better serve our customers and gain insight into what we can improve
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