Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot is a great platform to use!
What do you like best about the product?
If I have any questions or need a quick walk-through when I am working on Hubspot, I always seem to find my answer on the knowledge base section. The knowledge base part of Hubspot has helped my team and I substantially throughout the past month or so of transitioning into Hubspot.
What do you dislike about the product?
Not much I dislike! I have found that a couple times I have been searching for answers it may send me down a bit of a rabbit hole but for the most part I usually find my answer fairly quick.
What problems is the product solving and how is that benefiting you?
I have been working on chatflows and workflows a ton throughout the past month and I have seen great benefits. The chatbot hat Hubspot offers is amazing in the sense that it can do a quick knowledge base lookup for a customer and then connect to a live chat.
Recommendations to others considering the product:
10/10 recommend, easy to use. Onboarding is very helpful- will teach you everything you need to know.
Excellent for staying coordinated across departments
What do you like best about the product?
I love being able to see a history of activity for each user. As a designer, we often need to reach out to users to schedule interviews or user testing. Being able to pull up a particular user's activity allows me to get a sense of when they were last contacted and for what. This helps me make sure I'm not overwhelming them with too much communication or contact. And gives me a sense of what type of context they have.
What do you dislike about the product?
Right now I use HubSpot in conjunction with Dovetail - HubSpot to mainly keep contact information and to stay coordinated with other departments, but Dovetail is a much more robust tool to store and note user testing and interview insights. Would be nice to have a more robust note taking tool in HubSpot, so I only have to use one tool to manage user insights.
What problems is the product solving and how is that benefiting you?
It's been amazing to not have to reach out to every possible person at the company (CSM, Sales, other product teams) to figure out how to contact a user and whether they've been contacted recently. Everyone is on the same page about who has interacted with which user. This reduces a lot of communication overhead.
Recommendations to others considering the product:
Look into bringing as many of your services as possible. The more centralized information the better!
Hubspot Service Hub is fantastic.
What do you like best about the product?
What I like best about Hubspot is I can search its extensive Knowledge Base for easy-to-follow step-by-step instruction for many of the questions I have, and if I can't find it, I reach out to Customer Support and they've been extremely helpful in solving my specific issue or question.
What do you dislike about the product?
There are times when I am searching for a specific solution in the Knowledge Base, and it may populate more general how-to pages, not what I'm looking for specifically. Again, that's when I turn to their Help Desk/Customer Support to find a solution.
What problems is the product solving and how is that benefiting you?
The Service Hub helped me troubleshoot connecting our landing pages (which required additional tasks on our company's IT department regarding permissions), setting up our Knowledge Base properly, different ways to set up Thank You pages after someone downloaded a PDF from a landing page, and how to hide different property fields on forms.
Extremely User Friendly
What do you like best about the product?
I come from a very limited program development background and I was able to create different chat pipelines and form requests with ease.
It is also super easy to track the efficiently of your chat bot whether it be live or automated, as well as troubleshoot and fix the areas that weren't working correctly.
Service Hub offers you step by step break downs on what you need to do next in order to create a successful chat bot.
The knowledge based center is also extremely easy to use and populate with articles that your client can use to answer basic questions. I was able to build out a knowledge base that flowed easily into a live chat if a client is unable to find the answer that they were looking for.
The knowledge base also allows users to create keyword searches. This makes it very easy for clients to just type in a keyword into the chatbot and all articles related to that key word populate and the client can then pick and chose specific articles related to the issue that they are experiencing
We were also able to break up different chatbots to interact with different pages of our sight. So depending on the reason of the visit whether it be for questions or for sales we could have the chatbot appropriately be assigned to whom ever was best suited for the questions.
It is also super easy to track the efficiently of your chat bot whether it be live or automated, as well as troubleshoot and fix the areas that weren't working correctly.
Service Hub offers you step by step break downs on what you need to do next in order to create a successful chat bot.
The knowledge based center is also extremely easy to use and populate with articles that your client can use to answer basic questions. I was able to build out a knowledge base that flowed easily into a live chat if a client is unable to find the answer that they were looking for.
The knowledge base also allows users to create keyword searches. This makes it very easy for clients to just type in a keyword into the chatbot and all articles related to that key word populate and the client can then pick and chose specific articles related to the issue that they are experiencing
We were also able to break up different chatbots to interact with different pages of our sight. So depending on the reason of the visit whether it be for questions or for sales we could have the chatbot appropriately be assigned to whom ever was best suited for the questions.
What do you dislike about the product?
That we cannot control the time limits on when chatbots appear or the response time of live chatbots. We are given limited options on timing. I specifically have an issue with the response time in a live chatbot, I think having the user wait a minute to receive a "We are not available" message please leave your email is a bit excessive.
I also encountered issues where my updates would not reflect on the site right away for me. I would have to use incognito screens to see my changes. At first this proved to be a very frustrating situation because I did not understand why my changes were not appearing in normal tabs.
I also encountered issues where my updates would not reflect on the site right away for me. I would have to use incognito screens to see my changes. At first this proved to be a very frustrating situation because I did not understand why my changes were not appearing in normal tabs.
What problems is the product solving and how is that benefiting you?
My company is using HubSpot Service Hub in multiple ways. We have created automated chat bots for our sales team to answer questions from potiental clients that visit our site. We have also created a fully interactive Help Page where current clients can look up knowledge base articles, as questions directly to a live representative, or submit tickets through the form requests.
The benefits we have experienced is the cut down in repetitive client questions. The knowledge base along with the chatbot has made client experience easier and reduced the wait for responses to simple questions.
Overall this has allowed our teams to spend more time focusing on bigger picture issues instead of on simple questions that are easily answerable in articles.
The benefits we have experienced is the cut down in repetitive client questions. The knowledge base along with the chatbot has made client experience easier and reduced the wait for responses to simple questions.
Overall this has allowed our teams to spend more time focusing on bigger picture issues instead of on simple questions that are easily answerable in articles.
Recommendations to others considering the product:
Do not be afraid to play around with different settings and setups. Nothing goes live until you allow it to and everything is deletable!
Also do not stress out if something is not working how you want it to. The customer service representative are wonderful and super helpful. They answered all my questions with ease.
Make sure that you are linking the chatbots and forms to the correct users so that questions are being assigned apropriately and there is no confusion on who should be handling which task.
Trouble shoot your work! This is so important! I spent about a day trouble shooting my work from different aspects of the sight and within Hubspot to make sure nothing is slipping through the cracks.
Also do not stress out if something is not working how you want it to. The customer service representative are wonderful and super helpful. They answered all my questions with ease.
Make sure that you are linking the chatbots and forms to the correct users so that questions are being assigned apropriately and there is no confusion on who should be handling which task.
Trouble shoot your work! This is so important! I spent about a day trouble shooting my work from different aspects of the sight and within Hubspot to make sure nothing is slipping through the cracks.
HubSpot Service Hub Review
What do you like best about the product?
We went from using a slew of different tools which didn't work together to HubSpot and I'm very pleased with the reporting tools. It's refreshing to find everything we need all in one place.
What do you dislike about the product?
I'm not fond of the FB messenger chats not being immediately created as tickets. Our prior program created tickets out of the conversations rather than filtering them into the inbox and having to respond to them from there.
What problems is the product solving and how is that benefiting you?
The biggest problem we had in the past were all of the different programs each department used. Now instead of copying and pasting tickets into emails to send to different teams, the teams can all see and respond in the same dashboard. For us the biggest positive has been having a complete system that allows everyone to communicate easily.
Recommendations to others considering the product:
Make sure you actually need everything it offers. It's a great program and suite of programs but it can be a lot for a smaller company.
HubSpot brought us to the next level of digital marketing
What do you like best about the product?
The ease of use and the amount of resources/support provided
What do you dislike about the product?
There are sometimes weird bugs that happen and we don't get any notice or explanation for them.
What problems is the product solving and how is that benefiting you?
Our workflows have become more crisp!
HubSpot CRM
What do you like best about the product?
The ability to create automation & tasks
What do you dislike about the product?
Sometimes needs to check KB if got stuck
What problems is the product solving and how is that benefiting you?
Customer status tracking and tasks automation
HS is beast!
What do you like best about the product?
It is powerful and has a natural flow to it.
What do you dislike about the product?
It is powerful and I don't fully grasp yet.
What problems is the product solving and how is that benefiting you?
Looks of Knowledge Base stuff so I'm not the guy in the office asking so many questions.
Recommendations to others considering the product:
I don't have any
Loving Hubspot
What do you like best about the product?
The automation, workflows, and triggers.
What do you dislike about the product?
The interface...needs updating. More intuitive for setting up reports
What problems is the product solving and how is that benefiting you?
Just understanding reporting and other metrics that are valuable to onboarding
Very good overall, sometimes I have to reach out multiple times but overall good!
What do you like best about the product?
The Live chat feature makes it possible to get some sort of response or answer very quickly
What do you dislike about the product?
When not everyone is as knowledgable on a specific topic and I have to chat back in multiple times to find someone that knows the solution
What problems is the product solving and how is that benefiting you?
Many problems, having to do with workflows, or many other services within HubSpot. I am kind of our HubSpot guy for my company and if I do not know the answer I normally can find it via Service Hub
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