Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy to Use
What do you like best about the product?
Super user friendly interface making it very easy to onboard and get yourself up and running
What do you dislike about the product?
It would be nice if on the knowledge base page the "Create Article" button had the option of importing as well.
What problems is the product solving and how is that benefiting you?
The ability to integrate customer support, email campaigns, and knowledge base has never been easier
Simple, clear, easy to use
What do you like best about the product?
Having used Salesforce in the past, HubSpot is much easier to use interface for a CRM. It provides everything that we need as a client success team and allows us to filter, categorize and sort contacts as needed.
The overall best trait for the platform is the ability to see ALL communication listed clearly and easily, especially with the call and email integrations that they have.
The university that comes with the platform is also terrific!
The overall best trait for the platform is the ability to see ALL communication listed clearly and easily, especially with the call and email integrations that they have.
The university that comes with the platform is also terrific!
What do you dislike about the product?
We are finding that when we merge contacts together, the newly merged contact's email address is sent the welcome email series as they have been listed as "customer" (like the original contact). Not a big issue, but it does mean that clients are receiving the welcome email series twice. So far we haven't been able to find a solution for this, unfortunately.
What problems is the product solving and how is that benefiting you?
Streamlining the process for our team is vital and that is what HubSpot has allowed us to do. When using older CRMs that were packed full of data, it impacted the speed of searching. Salesforce, being that it is so large consistently had this even with the "lightning version".
Recommendations to others considering the product:
It's a straightforward solution for managing a client and prospect database of 200,000 or less at any one point in time. Strongly recommended.
Hubspot is cool
What do you like best about the product?
Automation is really helpful, i like the work flows.
What do you dislike about the product?
Sometimes I wonder if it is a true CRM, but once the manual setup is right its been working.
What problems is the product solving and how is that benefiting you?
I needed a way to segment out customers based on MRR, while I cant import we spent a day doing this as a team.
Recommendations to others considering the product:
CX platforms
Up and coming
What do you like best about the product?
I like the ease of use, simplified integration into other HubSpot features, and focused writing environment.
Additionally, the related articles and deep tracking helps with knowing what we'll need to re-write, expand on, and more.
Additionally, the related articles and deep tracking helps with knowing what we'll need to re-write, expand on, and more.
What do you dislike about the product?
The editor experience is extremely simple, however, that being said it leaves out things like Code Block, Source Code Editing, and other small features.
What problems is the product solving and how is that benefiting you?
Help Docs and Help Desk, additionally, the ability to provide support through their chatbot function. This delivers the full 360º support experience we've wanted to setup.
Overall good platform for basic customer service with room for improvements
What do you like best about the product?
We chose HubSpot Service Hub because that we are using HubSpot for Sales and Marketing, and it is nice to have every team on the same system and collect insightful information such as customer feedback within the same solution.
The knowledge base of HubSpot Service Hub is also easy to use and set up - we migrated our previous Knowledge Base within a day and the process was smooth and easy.
The knowledge base of HubSpot Service Hub is also easy to use and set up - we migrated our previous Knowledge Base within a day and the process was smooth and easy.
What do you dislike about the product?
Ticket system in HubSpot Service Hub can be better. We had to spend a lot of time setting up workflows and ticket stages to have it do basic things such as sending reminder tasks to people when there's a ticket that hasn't been replied to by the CX agent for over 48 hours.
What problems is the product solving and how is that benefiting you?
We mainly want to have all information on one platform for easier integration and tracking, and HubSpot Service Hub helped us achieve this goal. We can now see the entire customer journey from first visiting our site, to placing an order, to submit support requests, and to gathering feedback, all within HubSpot.
Customisable and works!
What do you like best about the product?
The amount of support! Whether it's looking up one of their blogs or customer service or even jumping on the community hub, chances are you can find the answer to your questions fairly quickly.
What do you dislike about the product?
Sometimes can bug out from time-to-time where data doesn't seem to load.
What problems is the product solving and how is that benefiting you?
Supporting current customers.
Wonderful experience!
What do you like best about the product?
Email templates, Task creation, Report dashboards and the best is HubSpot academy
What do you dislike about the product?
Nothing as such, maybe if something comes up I will inform.
What problems is the product solving and how is that benefiting you?
email integration was resolved
Recommendations to others considering the product:
Easy to use and delightful experience.
Kind of hard to get a hang on and some functions are a bit lacking but all over good
What do you like best about the product?
Automations and ticket system, Contacts.
What do you dislike about the product?
The live chat cannot save conversations.
What problems is the product solving and how is that benefiting you?
Better responstime and ticket organisation
Recommendations to others considering the product:
Have a plan of your setup ready and use the knowledge of the success managers at Hubspot
Good multi channel support system
What do you like best about the product?
I like the Service Ticket Portal the most, as well as the chat functionality
What do you dislike about the product?
That tickets need to be closed before you can send an email by default to customers or prospects
What problems is the product solving and how is that benefiting you?
Less Customer Service costs and higher customer yield, with more rapid case resolution
Easy to navigate!
What do you like best about the product?
Keeping track of all of my tasks on a daily, weekly or monthly basis.
What do you dislike about the product?
That if I am a paying customer I still cannot get customer service unless I pay $200 -$400 monthly.
What problems is the product solving and how is that benefiting you?
Trying to be able to find contacts when they call. It has always been impossible to search for a lead.
Recommendations to others considering the product:
Find an easier way to look up your contacts and businesses by the names and phone numbers!
showing 2,551 - 2,560