Service Hub Professional
HubSpotReviews from AWS customer
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Great Support!!!!
What do you like best about the product?
No matter what question I asked the support team was very helpful and had an answer for everything!!!
What do you dislike about the product?
I haven't found anything that I don't like!
What problems is the product solving and how is that benefiting you?
I am new to HubSpot, so I have been learning how to navigate the ticket system and reporting.
HubSpot is critical to our operations in every sense
What do you like best about the product?
HubSpot provides us with the ability to log, automate, analyze, and troubleshoot all of our most critical business processes. Relative to pretty much any other software alternative, HubSpot is robust, user-friendly, and something that I actually enjoy using.
What do you dislike about the product?
- Occasional bugs
- I'd appreciate more email (and email sequence) customizability options, and perhaps a drag & drop attachment feature for outgoing messages?
- The internal search function could certainly be improved
- Often loads quite slowly
- I'd appreciate more email (and email sequence) customizability options, and perhaps a drag & drop attachment feature for outgoing messages?
- The internal search function could certainly be improved
- Often loads quite slowly
What problems is the product solving and how is that benefiting you?
For outbound email campaigns, the ability to automate sequences and analyze campaign success has been invaluable.
Overall, good
What do you like best about the product?
I like that I can filter tickets, and mass edit!
What do you dislike about the product?
I wish I was able to filter by parts of the ticket. We have deals connected to tickets and I'd love to filter by deal stage within the ticket.
What problems is the product solving and how is that benefiting you?
It helps up to manage the outbound touchpoints we make.
Great Ticketing and Service Tool
What do you like best about the product?
Ease of use, drag and drop interface, linking conversations to tickets is easy
What do you dislike about the product?
Could be a little more intelligent with conversations and joining them together
What problems is the product solving and how is that benefiting you?
Using the tool to manage our inbound tickets
Great Customer Service and Product
What do you like best about the product?
I love how easy Hubspot is to use and how great the customer service is!
What do you dislike about the product?
Some features that you would think they would provide they do not such as importing content from current Hubspot Landing pages
What problems is the product solving and how is that benefiting you?
Streamlining the way we support our customers
Hubspot tools have helped compnay to solved a lot of internal and external problems
What do you like best about the product?
How can i see all my customers information and filtering them, also how easy can be to be using templtes, snippets and emails to make things faster and not be dealing with each thing one by one
What do you dislike about the product?
Only thing im not liking too much is that Workflows cant be looped, this because my company depends sometimes that things happen again if some criteria is not met
What problems is the product solving and how is that benefiting you?
First of all having control of customers, be able to see wich of them can be a potential loyal customer and who to be absolutely discarded. Also with our ppt and pdf documents be able to see if they are working how we wanted, as some people sometimes dont finish watching them. Also to see how many e mails are really opened from what we send and if people is upset with dealing with them, filling long forms or reading more than needed
Fairly intuitive, but lacks some basic customer service items
What do you like best about the product?
It was very quick and easy to start gathering customer reviews, from designing the survey to implementation. Data reporting for tickets is fairly easy for basic functions.
What do you dislike about the product?
CES: The inability to change the "ticket ID" and "ticket name" references made it so I had to change how my organization referenced tickets just to fit the survey. The "this is the industry standard" answer is insufficient to justify the lack of customizing necessary since I don't care about benchmarking verbiage. Also, a 7-point scale is "odd" when most everyone else uses a base 5-point scale (i.e. 5/5, 10/10, 100/100).
Service hub: Inability to track time on a ticket (time stamped activities doesn't count), no "on-shift" vs. "off-shift" technicians for automatic ticket assigning. Very difficult to setup tracking for time spent in each ticket status.
Service hub: Inability to track time on a ticket (time stamped activities doesn't count), no "on-shift" vs. "off-shift" technicians for automatic ticket assigning. Very difficult to setup tracking for time spent in each ticket status.
What problems is the product solving and how is that benefiting you?
Tracking parts failures and customer service scores.
Recommendations to others considering the product:
Please allow for productivity tracking and "on-line" status within Hubspot service hub so a technician can be assigned automatically based on status.
Hubspot is a great platform to use!
What do you like best about the product?
If I have any questions or need a quick walk-through when I am working on Hubspot, I always seem to find my answer on the knowledge base section. The knowledge base part of Hubspot has helped my team and I substantially throughout the past month or so of transitioning into Hubspot.
What do you dislike about the product?
Not much I dislike! I have found that a couple times I have been searching for answers it may send me down a bit of a rabbit hole but for the most part I usually find my answer fairly quick.
What problems is the product solving and how is that benefiting you?
I have been working on chatflows and workflows a ton throughout the past month and I have seen great benefits. The chatbot hat Hubspot offers is amazing in the sense that it can do a quick knowledge base lookup for a customer and then connect to a live chat.
Recommendations to others considering the product:
10/10 recommend, easy to use. Onboarding is very helpful- will teach you everything you need to know.
Excellent for staying coordinated across departments
What do you like best about the product?
I love being able to see a history of activity for each user. As a designer, we often need to reach out to users to schedule interviews or user testing. Being able to pull up a particular user's activity allows me to get a sense of when they were last contacted and for what. This helps me make sure I'm not overwhelming them with too much communication or contact. And gives me a sense of what type of context they have.
What do you dislike about the product?
Right now I use HubSpot in conjunction with Dovetail - HubSpot to mainly keep contact information and to stay coordinated with other departments, but Dovetail is a much more robust tool to store and note user testing and interview insights. Would be nice to have a more robust note taking tool in HubSpot, so I only have to use one tool to manage user insights.
What problems is the product solving and how is that benefiting you?
It's been amazing to not have to reach out to every possible person at the company (CSM, Sales, other product teams) to figure out how to contact a user and whether they've been contacted recently. Everyone is on the same page about who has interacted with which user. This reduces a lot of communication overhead.
Recommendations to others considering the product:
Look into bringing as many of your services as possible. The more centralized information the better!
Hubspot Service Hub is fantastic.
What do you like best about the product?
What I like best about Hubspot is I can search its extensive Knowledge Base for easy-to-follow step-by-step instruction for many of the questions I have, and if I can't find it, I reach out to Customer Support and they've been extremely helpful in solving my specific issue or question.
What do you dislike about the product?
There are times when I am searching for a specific solution in the Knowledge Base, and it may populate more general how-to pages, not what I'm looking for specifically. Again, that's when I turn to their Help Desk/Customer Support to find a solution.
What problems is the product solving and how is that benefiting you?
The Service Hub helped me troubleshoot connecting our landing pages (which required additional tasks on our company's IT department regarding permissions), setting up our Knowledge Base properly, different ways to set up Thank You pages after someone downloaded a PDF from a landing page, and how to hide different property fields on forms.
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