Service Hub Professional
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Ticketing with lots of customizability and intuitive analytics
What do you like best about the product?
If you're already running Hubspot for anything else, this is a no brainer. The Kanban-style board makes moving ticket progression simple, analytics are built in, and workflow logic and customization can be molded to fit our unique processes. The knowledgebase follows much the same format as publishing pages, blog articles, etc., so there's not much you'll need to learn if you're already running Hubspot.
What do you dislike about the product?
Not much to say here. Maybe some of our internal team can consult our knowledgebase before they slack us questions!
What problems is the product solving and how is that benefiting you?
Our previous knowledgebase was little used and metrics did not help us get to the bottom of it. Getting more valuable insight into where we can spread knowledge as been a plus. Allowing the team easy visibility into ticket requests and getting a faster turnaround has allowed us to direct resources previously spent on operations elsewhere.
Recommendations to others considering the product:
If you are already using Hubspot to manage your website or any of your marketing efforts, adding on the Service Hub is a no brainer.
Great for customer support
What do you like best about the product?
It is easy to email customers, sort my inbox, chat with customers, etc
What do you dislike about the product?
Sometimes it has glitches but what website doesn’t
What problems is the product solving and how is that benefiting you?
We are emailing customers for support on their product purchases from us
Useful to collaborate with team members but even more useful when everyone has full access
What do you like best about the product?
The user interface is nice, in my opinion. Easy to use. I also like the drag and drop function, that is very useful.
What do you dislike about the product?
That the capabilities are limited. Sometimes the filters don't work properly. The default filters might be difficult to set up: for example, I only follow tickets for a particular product but every time I check that I see the tickets from another product. Either the default does not work or I don't know what to do,.
What problems is the product solving and how is that benefiting you?
Collaborating within the team, working together, even more useful when not all colleagues are in the same geographical location.
The best CRM for servicing customers at the most economical price!
What do you like best about the product?
I like how easy it is to integrate with other tools like Gsuites.
What do you dislike about the product?
I don't like how the customer and contact details can't be moved to another spot on your screen, like the top.
What problems is the product solving and how is that benefiting you?
Having people be able to chat and connect with our team in the easiest way possible.
Recommendations to others considering the product:
Go through all of the Academy training that is freely available. Ge the team certified.
Nicely integrated but could use some improvement
What do you like best about the product?
Capabilities, integrations, price, service.
What do you dislike about the product?
limited workflows, records views, forms.
What problems is the product solving and how is that benefiting you?
We are using Hubspot as a full stack of CRM and marketing needs. It's allowed us to consolidate multiple softwares and streamline our operations.
Simplicity makes your work easily.
What do you like best about the product?
The system is easy to understand and easy to navigate. Filters are very useful and very nice interface. It is easy to add and remove a specific table headers whenever you need them. It is also very easy to find the items are that you are looking for. There are also two views that I liked, the table view and the board view. I can always switch to any of them whenever I want to which really help me in doing and finishing my tasks.
What do you dislike about the product?
Everything is fine with me except for the latest update. I am not yet used to it so maybe that is why I am getting a hard time adjusting to the current updates.
Another thing, the search bar. You can not search for a specific sentence or title. Whenever you search for something, it is very confusing which one is it and which one you are looking for because it is showing all of the possible information for each and every word. You can not search for a specific sentence or title because it will show everything that is related to each and every word you typed.
Another thing, the search bar. You can not search for a specific sentence or title. Whenever you search for something, it is very confusing which one is it and which one you are looking for because it is showing all of the possible information for each and every word. You can not search for a specific sentence or title because it will show everything that is related to each and every word you typed.
What problems is the product solving and how is that benefiting you?
It helps me finish my work easily. There are features which makes the works very easy to accomplish. You can also see your progress using reports hub which is really really helpful.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
Recommendations to others considering the product:
It helps me finish my work easily. There are features which makes the works very easy to accomplish. You can also see your progress using reports hub which is really really helpful.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
Super easy to use!!!
What do you like best about the product?
HubSpot's knowledge base is so easy to learn and use!
What do you dislike about the product?
Not much... but if I had to write something, maybe tweaking the tag recognition just a bit.
What problems is the product solving and how is that benefiting you?
We are using the knowledge base as a HELP data base for users to search for answers. The articles are the foundation of our help system. The benefits are endless... as we think of more questions a user might have, we add more articles.
All Inclusive Solution
What do you like best about the product?
I love having email/phone/chat all integrated into one area. It makes responding to our customers so extremely easy and efficient. Having the ability to also integrate our 8x8 phone system into the software proves to aid in efficiency. Also, the Support at HubSpot is outstanding!
What do you dislike about the product?
We are currently needing to work in both the Tickets and the Conversations Inbox due to being unable to review ticket status in anything except for New or Closed, but we've received feedback that this will be something they are working on, so I'm not too frustrated with it.
What problems is the product solving and how is that benefiting you?
We are able to "meet" our customers in one centralized channel of communication, even if they are originating in different places. By having this ability, we are able to provide the same level of service regardless of point of contact.
Great Business Tool
What do you like best about the product?
Everything is so easy to find and navigate. Locating the information needed to help guests is so easy, and connecting with my coworkers is great as well! I think the interface is great and easy to use/learn. Everything seems to be located in such central spots that you can easily navigate from tickets and customers to find all the information you would need.
What do you dislike about the product?
I don't think there is anything I really dislike, maybe the refresh times? If there could be a better automatic refresh that would be great. Other than that there isn't anything that would I really change, maybe more options for customizing your own personal layout/pages - I love the grey and orange, but it would be fun to be able to change it to something more personal. Any changes I would make would be very minor, I think the overall way Hubspot runs is amazing.
What problems is the product solving and how is that benefiting you?
We are solving all sorts of problems, from missing items to helping customers get the products they need. Hubspot is a great way to connect coworkers and customers to get the issues solved effectively and quickly. I think the ability to leave notes for my coworkers and to be able to follow the thread of tickets for a customer makes my job a lot easier. There is no hassle of trying to find out what a guest has previously asked or been told - it is just all right there!
Recommendations to others considering the product:
At least give it a try, I cannot promise that it is right for your business since I don't know what your business deals with. My experience has led me to believe it would be the right choice for almost any business.
Learning how to use Hupspot and loving the experience so far
What do you like best about the product?
Templates, snippets, ability to add contact fields
What do you dislike about the product?
Would like more customization of service hub look and feel to better match our website
What problems is the product solving and how is that benefiting you?
Communication, connection and management of customers. Benefits are building a library of responses that can be used to give the same response to all customers.
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