Service Hub Professional
HubSpotReviews from AWS customer
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The best CRM for servicing customers at the most economical price!
What do you like best about the product?
I like how easy it is to integrate with other tools like Gsuites.
What do you dislike about the product?
I don't like how the customer and contact details can't be moved to another spot on your screen, like the top.
What problems is the product solving and how is that benefiting you?
Having people be able to chat and connect with our team in the easiest way possible.
Recommendations to others considering the product:
Go through all of the Academy training that is freely available. Ge the team certified.
Nicely integrated but could use some improvement
What do you like best about the product?
Capabilities, integrations, price, service.
What do you dislike about the product?
limited workflows, records views, forms.
What problems is the product solving and how is that benefiting you?
We are using Hubspot as a full stack of CRM and marketing needs. It's allowed us to consolidate multiple softwares and streamline our operations.
Simplicity makes your work easily.
What do you like best about the product?
The system is easy to understand and easy to navigate. Filters are very useful and very nice interface. It is easy to add and remove a specific table headers whenever you need them. It is also very easy to find the items are that you are looking for. There are also two views that I liked, the table view and the board view. I can always switch to any of them whenever I want to which really help me in doing and finishing my tasks.
What do you dislike about the product?
Everything is fine with me except for the latest update. I am not yet used to it so maybe that is why I am getting a hard time adjusting to the current updates.
Another thing, the search bar. You can not search for a specific sentence or title. Whenever you search for something, it is very confusing which one is it and which one you are looking for because it is showing all of the possible information for each and every word. You can not search for a specific sentence or title because it will show everything that is related to each and every word you typed.
Another thing, the search bar. You can not search for a specific sentence or title. Whenever you search for something, it is very confusing which one is it and which one you are looking for because it is showing all of the possible information for each and every word. You can not search for a specific sentence or title because it will show everything that is related to each and every word you typed.
What problems is the product solving and how is that benefiting you?
It helps me finish my work easily. There are features which makes the works very easy to accomplish. You can also see your progress using reports hub which is really really helpful.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
Recommendations to others considering the product:
It helps me finish my work easily. There are features which makes the works very easy to accomplish. You can also see your progress using reports hub which is really really helpful.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
In the service hub, you can see the tasks that are assigned to you and check other tasks that can be accomplished easily. You can choose what pipeline you are working on, you can see all of the open tickets assigned to you, you can also look for all of the tickets. You can filter which tickets are needed to accomplish, which tickets you have closed, which tickets needs more attention to finish, who are the owners of the other tickets and you can check and see the unassigned tickets.
Super easy to use!!!
What do you like best about the product?
HubSpot's knowledge base is so easy to learn and use!
What do you dislike about the product?
Not much... but if I had to write something, maybe tweaking the tag recognition just a bit.
What problems is the product solving and how is that benefiting you?
We are using the knowledge base as a HELP data base for users to search for answers. The articles are the foundation of our help system. The benefits are endless... as we think of more questions a user might have, we add more articles.
All Inclusive Solution
What do you like best about the product?
I love having email/phone/chat all integrated into one area. It makes responding to our customers so extremely easy and efficient. Having the ability to also integrate our 8x8 phone system into the software proves to aid in efficiency. Also, the Support at HubSpot is outstanding!
What do you dislike about the product?
We are currently needing to work in both the Tickets and the Conversations Inbox due to being unable to review ticket status in anything except for New or Closed, but we've received feedback that this will be something they are working on, so I'm not too frustrated with it.
What problems is the product solving and how is that benefiting you?
We are able to "meet" our customers in one centralized channel of communication, even if they are originating in different places. By having this ability, we are able to provide the same level of service regardless of point of contact.
Great Business Tool
What do you like best about the product?
Everything is so easy to find and navigate. Locating the information needed to help guests is so easy, and connecting with my coworkers is great as well! I think the interface is great and easy to use/learn. Everything seems to be located in such central spots that you can easily navigate from tickets and customers to find all the information you would need.
What do you dislike about the product?
I don't think there is anything I really dislike, maybe the refresh times? If there could be a better automatic refresh that would be great. Other than that there isn't anything that would I really change, maybe more options for customizing your own personal layout/pages - I love the grey and orange, but it would be fun to be able to change it to something more personal. Any changes I would make would be very minor, I think the overall way Hubspot runs is amazing.
What problems is the product solving and how is that benefiting you?
We are solving all sorts of problems, from missing items to helping customers get the products they need. Hubspot is a great way to connect coworkers and customers to get the issues solved effectively and quickly. I think the ability to leave notes for my coworkers and to be able to follow the thread of tickets for a customer makes my job a lot easier. There is no hassle of trying to find out what a guest has previously asked or been told - it is just all right there!
Recommendations to others considering the product:
At least give it a try, I cannot promise that it is right for your business since I don't know what your business deals with. My experience has led me to believe it would be the right choice for almost any business.
Learning how to use Hupspot and loving the experience so far
What do you like best about the product?
Templates, snippets, ability to add contact fields
What do you dislike about the product?
Would like more customization of service hub look and feel to better match our website
What problems is the product solving and how is that benefiting you?
Communication, connection and management of customers. Benefits are building a library of responses that can be used to give the same response to all customers.
Support Minded HubSpot User
What do you like best about the product?
I like how versatile HubSpot is and the many tools included with it. It is also makes communication among team members super easy. As someone who works along side sales, marketing, and support it is easy to collaborate and share information.
What do you dislike about the product?
Constant tech issues with features breaking and being temporarily unavailable. Once a month it seems there is a serious problem that last over an hour. Another issue is it's unintuitive maneuverability. Many tools have great features however they are not logically designed.
What problems is the product solving and how is that benefiting you?
Mostly bugs and the occasional technical question.
Recommendations to others considering the product:
Look at your organizational needs and see if HubSpot aligns with it.
Benefits in utilizing HubSpot's Knowledge Base
What do you like best about the product?
The best help content is informative, engaging, unquestionably clear, and mindful of how and why a customer searched for help in the first place. HubSpot's software enabled us to build knowledge base articles that meet all of those criteria, follow these eight best practices.
What do you dislike about the product?
Integration with videos or video plugins
What problems is the product solving and how is that benefiting you?
Allowing customers to self educate - help them help themselves. Reducing time spent on this from internal employees.
A good Service Software with a very good looking future.
What do you like best about the product?
We loved the simplicity of the tools for our users and the integration with the CRM Hub and Sales Hub made of this tool a powerful ticketing system.
The lack of some tools like SLA config or a client's portal is fixed with Workflows, and the Chatbot creation tool called Chatflows is a good point of contact to avoid the use of a Service Rep.
The lack of some tools like SLA config or a client's portal is fixed with Workflows, and the Chatbot creation tool called Chatflows is a good point of contact to avoid the use of a Service Rep.
What do you dislike about the product?
The limit of 100 mails is short when you have dedicated emails for your clients, and the logic of implement SLA vía workflows is really particular, and configuring out of office vía workflows is also very painful, but nothing that you can't do.
What problems is the product solving and how is that benefiting you?
We are maintaining our area of Servicing of a Business Travel Agency, so we administer a lot of long-term contracts with our clients, so we are using HubSpot Service Hub to make the better process to administer these contracts.
Recommendations to others considering the product:
Find a good Partner or contract the Onboarding service
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