Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot is a lifesaver!
What do you like best about the product?
HubSpot Service Hub has made such a large impact on our company that I truly don't know what we did without it. It has everything we need and more! The automation saves so much time and is crucial to our company's growth. HubSpot makes communication with clients and coworkers a breeze and keeps everyone in the company organized and on the same page. Customer service is excellent and is able to answer any question I may have!
What do you dislike about the product?
Honestly there isn't anything I dislike about HubSpot! The few features that I would look for in the software have already been suggested in the HubSpot community and seem to be in the works.
What problems is the product solving and how is that benefiting you?
There are a lot of moving parts in our company and everyone's hands are in everything, so having this software be such a central part of our operation is amazing. I really like the Knowledgebase that HubSpot has built for FAQ's and if the answer isn't there, their customer support is always helpful and has always been great with helping me solve problems.
Recommendations to others considering the product:
It is worth every single penny!
Great Tool, Some Growing To be Done
What do you like best about the product?
I really like how customizable the ticketing process can be. There was a small learning curve, but all our CS reps were able to use the features quickly. Support on Hubspot's side is good with quick response and the feedback surveys are intuitive and helpful. The automation built in can really cut down on processing time and reduce our reps workload. We've seen a big influx of new tickets and thankfully had things set up so we could handle things without spending too much time updating and changing a million fields.
What do you dislike about the product?
There are limitations and features that i would love to have, but Hubspot just doesn't have them implemented yet. I was disappointed to find out you can only have one CES survey. I will have to edit and rewrite over older data to send out a new CES survey. Things can also get a little confusing at first glance when you start digging into the ticketing system. Better on boarding materials could always improve this.
What problems is the product solving and how is that benefiting you?
We wanted to connect our support department with our marketing and sales to streamline the process as best we could. Hubspot Service allows for more automation of simple, regular tasks which help our reps tremendously.
Recommendations to others considering the product:
Have your processes already created and documented elsewhere. There is a learning curve and it's better to know your goals when creating everything early on rather than building as you decide. In order for the Service Hub to be the most beneficial you should have everyone in CS and support working out of the hub.
Hubspot Review
What do you like best about the product?
The integration with Outlook and how easy it is to pull up accounts from the add-in.
What do you dislike about the product?
I wish there was a pipeline integration or account management screen with the add-in for outlook.
What problems is the product solving and how is that benefiting you?
Management of a large volume of audience members.
Great & efficient email tool.
What do you like best about the product?
I like how you have instant access to all of the emails being funneled into the system. I also like how you can instantly see the full email. I hope in the future it is a better system for secure emails.
What do you dislike about the product?
I dislike how you are auto assigned a contact & I wish it was a setting to stop that. Also, I wish it was more synced where you can search by email address & every received & sent email appears even if it is from a separate ticket.
What problems is the product solving and how is that benefiting you?
I handle incoming emails for our customer service department & also action items on files & audits.
Recommendations to others considering the product:
Very good product that will be dominate very soon.
HubSpot Service Hub Review
What do you like best about the product?
HS Service Hub is intuitive and easy to use and the chat support is great.
What do you dislike about the product?
Sometimes I can't find exactly what I'm looking for and require support's help.
What problems is the product solving and how is that benefiting you?
We are helping to automate our business and reduce our manual efforts.
HubSpot Service Hub Review
What do you like best about the product?
The integration with Service Hub with the core HubSpot so I can learn which articles people look at from right on the Contact record
What do you dislike about the product?
Lacking HIPAA Compliance, some limitations of tickets/pipelines as well as reporting.
What problems is the product solving and how is that benefiting you?
We use it as an external knowledge base and are starting to move it into an internal training manual also.
Recommendations to others considering the product:
It's a great tool!
The knowledge base is super user friendly!
What do you like best about the product?
I have been enjoying setting up our company's knowledge base using uploaded files and articles. We can build the platform however we wish with categories and subcategories and the site is very user friendly. I am not great with the IT side and it has been a breeze to setup.
What do you dislike about the product?
My only dislike is not being able to change the font and size within an article to have different font types in the same article.
What problems is the product solving and how is that benefiting you?
The help feature was great to help me troubleshoot a problem with our design template and showed me how to customize as needed.
Well balanced CRM - BEST IN CLASS Customer Service.
What do you like best about the product?
It is no every day you can say you have access to a powerful tool, that meets almost all your needs. And for those little things you have there that fall out of the scope, they listen very actively for your feedback and evaluate all things in a one on one basis. Furthermore, they are EXTREAMLY polity, knowledgeable and have a great attitude. For instance, I have an issue with an automation and left a feedback note. I hoped nothing for it… I got an email from their dev team as my case was interesting for them and wanted to learn more to be able to develop that feature. They Listen. And the tool evolves. Finally, they do pot a lot of information about the industry, and provide resources to enhance your day to day operations. All in all, I’m in love with them.
What do you dislike about the product?
The service hub is a but too new and need a bit more of options to better adapt to the support teams using that platform along with the sales teams using the sales hub. Also, the fact that sends the activities from the tickets to the five more recent deals is a bit of spam
What problems is the product solving and how is that benefiting you?
We migrated the whole support team from Jira to Service Hub. And it was a good change.
Recommendations to others considering the product:
Automations, segment users, create a dashboard for customers
Knowledge base tools
What do you like best about the product?
The ease of adding video content. Our previous Knowledgebase made it very difficult to link our video content. Hubspot allows the simple pasting of the video link in a draft article.
What do you dislike about the product?
The ability to format content ( images and tables) is somewhat limited. I would like to see more formatting options available in article creation.
What problems is the product solving and how is that benefiting you?
With Hubspot Knowledgebase tools, We have been able to produce a complete knowledge base that has had an immediate and profound positive impact on our customers
HubSpot CRM Review
What do you like best about the product?
Support Team is always there to help. The Design is very intuitive
What do you dislike about the product?
Knowledge Base has a limited amount of feature.
What problems is the product solving and how is that benefiting you?
Logging all our Sales, Deals, Marketing Emails, and Automations. Super easy and efficient to manage.
Recommendations to others considering the product:
Worth the cost, and the support and knowledge base articles are always available to help you.
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