Service Hub Professional
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A reliable service hub for customers serving them right and reliably.
What do you like best about the product?
HubSpot Service Hub enables us to build a trusted relation with our customers and clients. With the huge database and the integrated cloud capability let us easily manage the tool with immense access. Our sales and technical support team can engages with the customers in the accurate way supporting them in real-time with quick convos. The knowledge base have been a great support with ultimate support to filter and categorized it. It lets me easily sort out the tasks and the tickets generated by the customers and responds them in organised way. The interface is quite adaptable and it’s cloud service makes it amazingly helpful for us to coordinate activities. It can keeps track of the activities and manages the whole database, feeds in the data and manages things in efficient way reducing the overall engagement time.
What do you dislike about the product?
The implementation time for the customer services for a whole new product or service is a hard to tackle task. With the ticket generation system from multiple customers at a time , the things can gets worse than imagine. Just imagine 100s of tickets generating every hour and you have to deal with all of em, things can get really messy over time. We have also been facing issues in distinguish between the nature of the queries generating from the customers sides. While guiding or communicating with the customers , our sales team have also faced issues in sharing attachments with the respective clients . Chat Bots also needs improvising on the whole leaving us with more follow ups. The customisations are hard to get through and there’s much more changes and improvements required with it.
What problems is the product solving and how is that benefiting you?
It has been a continuous huge support for us for interacting with our customers and fitting best to their customer services experience. HubSpot Service Hub ensures a timely response via Chat Bots and alert notifications. We’re majorly using this tool for dealing with the queries from customers which involves continuous chat follow ups. Even with the ticket generation system , it has so far made it possible for us to tackle all the issues in time. For the sales and lead time , it hasn’t been much of a support but when it comes to customers interaction it sure has produced great results for us.
Basic But Helpful
What do you like best about the product?
It is simple - Shows what you need, allow all information to be in one spot and easy to view. I like that is very similar to the deals function of Hubspot. This allows for easy training and it took no time to catch on at all. I set up this feature for the company by my self and it was very easy to follow but showed how it helped us within a few days of using it
What do you dislike about the product?
Would be good to have more free features for us to use. Without having to upgrade to the larger version of it. Also email and calendar integration is very hard to figure out.
What problems is the product solving and how is that benefiting you?
It allows for better tracking. It let us have better viability thought the team to see what is going on. It also allowed for us to work better as a team as we were able to do our work all from the same spot
Recommendations to others considering the product:
I would continue to keep it simple, in saying that make integrations easier to use
Does the basic job, but lacks all the bells and whistles.
What do you like best about the product?
It tracks tickets well, customizable dashboards and summary pages allow for a quick overview of where I am at and where my team is at.
What do you dislike about the product?
There is no proper customer portal where a customer can view their tickets, open or closed. The only way they can track tickets is via email.
What problems is the product solving and how is that benefiting you?
How to track tickets and statuses. HubSpot is a good enough tool if you are not looking for the bare minimum.
Recommendations to others considering the product:
Make sure to do a full trial of the service in order to determine that HubSpot is right for you. If features are missing from HubSpot, make sure they are only a "nice to have" rather than "we need this feature"
Overall, it does what is needed for the CRM right now, but it is clunky and disorganized.
What do you like best about the product?
Ability to do auto tasks off tickets....
What do you dislike about the product?
Unable to change the auto time on tasks.
What problems is the product solving and how is that benefiting you?
Communication between individuals within the team.
Service Hub Pro Test
What do you like best about the product?
The best part in my opinion is the direct connection between Sales and customer support for example by having the option to include knowledge base articles in sales mails. Furthermore the automated feedback emails or forms including the reporting are also very helpful features.
What do you dislike about the product?
Multi language option is missing for the knowledge base
What problems is the product solving and how is that benefiting you?
We are offering a self-service support option for our users, connecting Support and Sales, tracking customer happiness managing Tickets from multiple sources in one inbox
HubSpot Services Review
What do you like best about the product?
I like that I only have to have one tab open to do my entire job. The ticketing system is good because it is automated which works great for our business model.
What do you dislike about the product?
I dislike that I receive multiple emails for the same ticket rather than a mention and assignment merging into one ticket I get three emails. I also would prefer it if the emails always included the whole ticket details as sometimes we have had issue where someone accidentally edits a ticket and we cant check our emails for the original content.
What problems is the product solving and how is that benefiting you?
We can streamline our work, we can have everything in one place, we are not duplicating uploads as content can be uploaded straight into file manager on the tickets.
Recommendations to others considering the product:
If you're using other HubSpot features it's a no brainer!
Does it for you
What do you like best about the product?
If you are starting out on it like me it is easy to navigate your way round the site. There is also loads of help videos and free lessons which are so helpful
What do you dislike about the product?
This could be because i haven't used it much but i currently work mostly in the tasks list and i'm not sure that when completing tasks it is best so you can still see it and move the job forward and have to make new tasks for every little detail. But this could be my inexperience using this.
What problems is the product solving and how is that benefiting you?
knowledge of how much contact we are having with each client. We can see more visually how often we speak to a client and who we are speaking to.
Recommendations to others considering the product:
It does so much for you so long as you can get the contact's email address it finds the logo and legal docs about the company, talks to internet all the time. Use the videos
I work with Hubspot as a manage tools and knowledge base for our Company. its very useful
What do you like best about the product?
I use the tickets to manage our daily work, our sales team is also using it.
What do you dislike about the product?
for now, I don't have something that's on my mind.
What problems is the product solving and how is that benefiting you?
All our contacts are in one place.
it's easy to manage and to follow up on our daily work with the clients.
it's easy to manage and to follow up on our daily work with the clients.
Great addition to Hubspot ecosystem
What do you like best about the product?
Native integration with Hubspot CRM (Contacts, Companies, Deals and Tasks). Same features available (calls, snippets, emails, etc).
What do you dislike about the product?
The tickets view should be friendlier. It's too "noisy" right now. Using Conversations as default view will do the trick.
What problems is the product solving and how is that benefiting you?
Customer care, Internal sync. End to end customer view.
Recommendations to others considering the product:
Great if you're using Hubspot tools.
Outstanding Service
What do you like best about the product?
Very helpful and answered my questions in an easy to understand manner. They didn't over complicate things.
What do you dislike about the product?
The half hour time-frame was limited. I would have asked more questions if I had more time.
What problems is the product solving and how is that benefiting you?
We are just onboarding the new service hub and we're looking for basic tasks that it could serve. Being able set up a section such as an FAQ section will be great.
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