Service Hub Professional
HubSpotReviews from AWS customer
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The perfect suite for growth hacking
What do you like best about the product?
Automation and data analysis helps to achieve every goal that we set, cooperating through all the aspects of our company.
What do you dislike about the product?
The inability to plan Instagram Stories and carousels post and the complexity of creating funnels with custom properties.
What problems is the product solving and how is that benefiting you?
It solves all the digital marketing management, from socials to blog posting to growth strategy.
360 View of contacts activity
What do you like best about the product?
We are able to track a contact's history and engagement with us, along with tickets to their issues and their requests. We are able to have a constant engagement with our contacts and see it reflected on the tickets and their personal views. We have also implemented ticket automations through different stages, so now we can automate certain replies based on the ticket stage, saving us a lot of time.
What do you dislike about the product?
Integration with the conversations inbox still needs work. Form submissions are hard to track and not all the information is visible on the ticket view. Automatic ticket creation has to be set up carefully or else ticket bloating is assured and the pipelines pretty much go bonkers. The information displayed on the grid view of the tickets can be improved. The views of contacts, companies, tickets, and deals are very similar.
What problems is the product solving and how is that benefiting you?
Customer Support, requests for product insights. We are now able to see customers engagement over time and also get data on overall issues that may present to multiple users. We also are able to get aggregate data analytics and insights on our tickets and our customer success teams.
I wish every tutorial and service provider took a lesson from Hubspot
What do you like best about the product?
The feedback was excellent. I also am a fan of the personalities.
What do you dislike about the product?
I was very satisfied with my experience.
What problems is the product solving and how is that benefiting you?
Hubspot hub has helped me prioritize my projects with ease.
Recommendations to others considering the product:
Possibly.
HubSpot Service Hub
What do you like best about the product?
It is user friendly and has all the option for editing and adding extra features- videos, photos etc
What do you dislike about the product?
It has a lot of stages and categories that need to be updated
What problems is the product solving and how is that benefiting you?
The need for a knowledge source for customers without a person that needs to answer it
Recommendations to others considering the product:
scheduled email, option to cancel email when sent, automatic reply,
I think most features are on the road map but should be applied.
I think most features are on the road map but should be applied.
Work in progress product that is improving every day
What do you like best about the product?
We use HubSpot for everything (Marketing, Sales, and Service). Having all of these systems integrated together makes life a lot easier. Their conversations area is also very clean and easy to use. Their ticketing system is intuitive and has simplified the workflow for our team. Overall, it's easier than Salesforce and more robust than anything else.
What do you dislike about the product?
The mobile app is really weak for Service Hub. You can't make comments and it's hard to get to. They also lack a handful of features that others like Intercom have including consistently being able to see if someone else is commenting. Just a bunch of little quirks here and there that could be cleaned up.
Help Center isn't the best, but it's highly functional. HubSpot does everything adequately, but is better in some areas than others.
Help Center isn't the best, but it's highly functional. HubSpot does everything adequately, but is better in some areas than others.
What problems is the product solving and how is that benefiting you?
We use HubSpot Service to respond to our inbound customer support requests and manage all of our customer communications. We've used Workflows extensively too to automate many things that has saved us a lot of time.
Hubspot Service Hub
What do you like best about the product?
The breadth and ready availability of their service offerings via their Hub interface
What do you dislike about the product?
As a go-to for me, I didn't have anything I personally disliked about this service as a whole
What problems is the product solving and how is that benefiting you?
Troubleshooting issues that may arise when using Hubspot as a service/platform
Recommendations to others considering the product:
Looking at this from a whole standpoint, this is a good and helpful software platform overall
Very useful CRM tool that saves lots of time
What do you like best about the product?
We went from using 4-5 different platforms to using 1 (HubSpot) which allowed us to save lots of time!
What I like: Lots of automation possible which saves a lot of time, well-organized company/contact tiles which make it easier to gather all the data in one place and to retrieve it easily, email tracking stats built-in, ticket system easy to use.
What I like: Lots of automation possible which saves a lot of time, well-organized company/contact tiles which make it easier to gather all the data in one place and to retrieve it easily, email tracking stats built-in, ticket system easy to use.
What do you dislike about the product?
Some basic features which you'd think are impossible not to have in such a renowned CRM are still missing such as one who's been a real pain for our whole team: email drafts!! You do not have drafts when you write emails to customers, so if you change your page by mistake (let's say to see if you were writing your email to the good contact, check the company's profile etc.), your whole email will be erased and you'll have to start again. That's really annoying.
Something else: the layout of the email history is really cumbersome and not well thought, it's really hard to check your email history with a contact.
Something else: the layout of the email history is really cumbersome and not well thought, it's really hard to check your email history with a contact.
What problems is the product solving and how is that benefiting you?
The problem we had is that we were using several platforms (ticketing system to communicate with our clients, another system for our sales, another one for our tasks/follow up/ deals pipeline etc.), so we were wasting a lot of time switching between these different tools to do our job on a daily basis.
Now that we have switched to HubSpot, everything is centralized so we are saving much more time and it makes it easier for our regular daily basis activities!
Now that we have switched to HubSpot, everything is centralized so we are saving much more time and it makes it easier for our regular daily basis activities!
A reliable service hub for customers serving them right and reliably.
What do you like best about the product?
HubSpot Service Hub enables us to build a trusted relation with our customers and clients. With the huge database and the integrated cloud capability let us easily manage the tool with immense access. Our sales and technical support team can engages with the customers in the accurate way supporting them in real-time with quick convos. The knowledge base have been a great support with ultimate support to filter and categorized it. It lets me easily sort out the tasks and the tickets generated by the customers and responds them in organised way. The interface is quite adaptable and it’s cloud service makes it amazingly helpful for us to coordinate activities. It can keeps track of the activities and manages the whole database, feeds in the data and manages things in efficient way reducing the overall engagement time.
What do you dislike about the product?
The implementation time for the customer services for a whole new product or service is a hard to tackle task. With the ticket generation system from multiple customers at a time , the things can gets worse than imagine. Just imagine 100s of tickets generating every hour and you have to deal with all of em, things can get really messy over time. We have also been facing issues in distinguish between the nature of the queries generating from the customers sides. While guiding or communicating with the customers , our sales team have also faced issues in sharing attachments with the respective clients . Chat Bots also needs improvising on the whole leaving us with more follow ups. The customisations are hard to get through and there’s much more changes and improvements required with it.
What problems is the product solving and how is that benefiting you?
It has been a continuous huge support for us for interacting with our customers and fitting best to their customer services experience. HubSpot Service Hub ensures a timely response via Chat Bots and alert notifications. We’re majorly using this tool for dealing with the queries from customers which involves continuous chat follow ups. Even with the ticket generation system , it has so far made it possible for us to tackle all the issues in time. For the sales and lead time , it hasn’t been much of a support but when it comes to customers interaction it sure has produced great results for us.
Basic But Helpful
What do you like best about the product?
It is simple - Shows what you need, allow all information to be in one spot and easy to view. I like that is very similar to the deals function of Hubspot. This allows for easy training and it took no time to catch on at all. I set up this feature for the company by my self and it was very easy to follow but showed how it helped us within a few days of using it
What do you dislike about the product?
Would be good to have more free features for us to use. Without having to upgrade to the larger version of it. Also email and calendar integration is very hard to figure out.
What problems is the product solving and how is that benefiting you?
It allows for better tracking. It let us have better viability thought the team to see what is going on. It also allowed for us to work better as a team as we were able to do our work all from the same spot
Recommendations to others considering the product:
I would continue to keep it simple, in saying that make integrations easier to use
Does the basic job, but lacks all the bells and whistles.
What do you like best about the product?
It tracks tickets well, customizable dashboards and summary pages allow for a quick overview of where I am at and where my team is at.
What do you dislike about the product?
There is no proper customer portal where a customer can view their tickets, open or closed. The only way they can track tickets is via email.
What problems is the product solving and how is that benefiting you?
How to track tickets and statuses. HubSpot is a good enough tool if you are not looking for the bare minimum.
Recommendations to others considering the product:
Make sure to do a full trial of the service in order to determine that HubSpot is right for you. If features are missing from HubSpot, make sure they are only a "nice to have" rather than "we need this feature"
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