Service Hub Professional
HubSpotReviews from AWS customer
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Part-Time Ticket Review Using Hubspot
What do you like best about the product?
The customization and ease of use. Very efficient and useful for operational organization and tracking.
What do you dislike about the product?
I feel as though having to open a new window for each generated ticket can get a little hard on basic work computers with multiple windows open. I understand the process and think it is still incredibly useful, but I am approving over 100 tickets at a time and find it somewhat slow having to open so many new windows.
What problems is the product solving and how is that benefiting you?
Using ticket details to insert registering team details into our software for use by the association operating/organizing the event. The system is useful in tracking, updating, and organizing new and completed uploads.
Very Good! I like the new tool of the knowledge base and it's very easy to use!
What do you like best about the product?
The smart concept of the formation of the knowledge base, even if it' s new tool. The different patterns and tools present in the edit process are very easy to use and understand. there are no problem there really!
with different template and models you can chose the structure you like and start creating your own base, help page.
It's very useful and it's what my company needed at that time!
with different template and models you can chose the structure you like and start creating your own base, help page.
It's very useful and it's what my company needed at that time!
What do you dislike about the product?
The fact that there are so many tools that we can't personalize it's very annoying sometimes, because I 'm writing from ad industry outside America and many things are not in my language or in the language that I need for my customers!
They told me they are implementing always new tools to use (like the one about the creation of videos), so always adjurned!
They told me they are implementing always new tools to use (like the one about the creation of videos), so always adjurned!
What problems is the product solving and how is that benefiting you?
I have talked whit them a lot of times for different problems. They are very kind and trying to respond to every request that I did and do even now!
They helped me moreover during the first period in my company to lear better the different HubSpot's tools.
They helped me moreover during the first period in my company to lear better the different HubSpot's tools.
Recommendations to others considering the product:
Everything in HubSpot it's very useful. The service is complete and there are many courses you can take to understand their line of thinking, their thoughts about the Inbound Marketing. I love this kind of representation of the reality and with the tools they offer to me and my company it's easy to support the customers in whatever he/she might need!
Great tool, but you have to bend it
What do you like best about the product?
The ability to send bulk emails to clients based on trigger points. You can input customised fields such as name and company.
The meeting tool has proven invaluable, allowing the team to book meetings without having to go back and forth with availability, which is especially useful when booking meetings with two or more people in the team.
The sequences are incredibly useful and allow a chain of emails to be sent, only stopping the chain when the customer replies or books a meeting.
The meeting tool has proven invaluable, allowing the team to book meetings without having to go back and forth with availability, which is especially useful when booking meetings with two or more people in the team.
The sequences are incredibly useful and allow a chain of emails to be sent, only stopping the chain when the customer replies or books a meeting.
What do you dislike about the product?
The tool could be more flexible, for instance, we struggle to use it well for Customer Success as it doesn't track recurring revenue, there is also an inability to copy information en masse from a contact to a company, which can make things a little awkward as everything pivots around a key contact.
While workflows can be incredibly powerful, to do certain things, such as have a varying cadence on NPS surveys, you have to do a lot of workaround with lists and workflows all interacting with each other.
While workflows can be incredibly powerful, to do certain things, such as have a varying cadence on NPS surveys, you have to do a lot of workaround with lists and workflows all interacting with each other.
What problems is the product solving and how is that benefiting you?
I can do one to many contact at ease through the use of workflows, sequences and meeting links. Having the ability to see all contact with a client, from sales through to customer success is really valuable, and saves information being separated in different individuals email inboxes.
Recommendations to others considering the product:
Using lists and workflows, you can bend the tool to do a wide range of things, it often just takes some time to figure it out and isn't initially intuitive
Powerful and Useful
What do you like best about the product?
Everything is really easy to do, really intuitive. And it is great that there is a big discount for start ups.
What do you dislike about the product?
The little personalization we can do of the design and the other web pages. For example I would like to personalize the source code of my knowledge base and I asked the contact center how I can do it, but they told me it is not possible. There are other things that cannot be personalized using the source code. I would like this problem to be fixed because it is sometimes annoying. For example some things are in english even though the setting of the page and the website are set to italian.
What problems is the product solving and how is that benefiting you?
It is solving mostly problems that are linked with organizational issues. In addition to that it is really useful to create automation, in terms of workflow, email marketing an many other things. Another feature I personally love is how easily I can manage my contacts. Applying filters is really useful too. What I personally like the most is the function of importing and exporting categories. You can easily import basically every data you need from a csv/excel (or other formats) and put it into a category in hubspot! The last feature I love is the possibility of scheduling posts in the social networks. You can schedule posts for all the four main socials: Instagram, facebook, linkedin, and twitter. You can also tag people in the description of the picture and add hashtags.
Recommendations to others considering the product:
Jost start, then everything will look easier.
Excellent CRM and great provision for customers.
What do you like best about the product?
Gives a full suite of services that allow me and my team to support customers effectively.
What do you dislike about the product?
Having to learn all of the complex and varied functionality and not always knowing how to find relevant information.
What problems is the product solving and how is that benefiting you?
We have been able to organise our customer services so they are more efficient and have a much better ticketing system as a result of using Hubspot.
Recommendations to others considering the product:
Use Hubspot to start providing a better and more organised customer service provision and take it to the next level!
It makes a difference
What do you like best about the product?
What i love is the ability to see everything that my contact has done and interacted with, which makes that interaction between client and agent more human, giving the client the feeling of trust knowing that they will be looked after.
What do you dislike about the product?
What is really missing is the ability to set a round robin system that can detect when an agent is online or offline, which means tickets wont be assigned to someone who is not at work or is off sick meaning that client wont have to wait to be helped.
What problems is the product solving and how is that benefiting you?
To bridge that time gap between client and agent, so that issues and problems can be solved when the client needs.
Hubspot is an area I use very easily.
What do you like best about the product?
It's quite nice to be able to see all the notes and information on the same screen. Tasks and tickets provide convenience.
What do you dislike about the product?
There isn't a particular aspect that I dislike.
What problems is the product solving and how is that benefiting you?
It allows me to easily manage the contacts I own.
Good, but room for improvement.
What do you like best about the product?
Board view and being able to set priority on tickets. I like the idea of a CS manager being able to set priority on tickets and how that moves tickets to the front of the que in the board view.
What do you dislike about the product?
I can't copy data from a contact to a ticket property using a workflow. At the moment I can only copy from a company or a deal property to ticket property.
What problems is the product solving and how is that benefiting you?
As a business we expect to deliver a certain level of service to our customers. With Service Hub we are able to measure that each customer is receiving the expected level of service. Service Hub also helps our business become more proactive instead of reactive. We as a business can unearth new opportunities quicker and get ahead of risk.
Hubspot for CX
What do you like best about the product?
i like that you can create different workflows to organize tickets. in addition, the note and task feature is super helpful.
What do you dislike about the product?
Hubspot does not have an option to merge tickets
What problems is the product solving and how is that benefiting you?
We are solving maintenance, accounting, and IT concerns. The benefits include being able to organize emails and voicemails from customers, and responding to those inquiries as fast as possible
Recommendations to others considering the product:
n/a
Very basic but efficient service features
What do you like best about the product?
Usability is great, efficient process for conversations, tickets, feedback, knowledge base
What do you dislike about the product?
There is no client dashboard where they can see the open tickets.
What problems is the product solving and how is that benefiting you?
Service and support for existing customers
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