Service Hub Professional
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Overall, it does what is needed for the CRM right now, but it is clunky and disorganized.
What do you like best about the product?
Ability to do auto tasks off tickets....
What do you dislike about the product?
Unable to change the auto time on tasks.
What problems is the product solving and how is that benefiting you?
Communication between individuals within the team.
Service Hub Pro Test
What do you like best about the product?
The best part in my opinion is the direct connection between Sales and customer support for example by having the option to include knowledge base articles in sales mails. Furthermore the automated feedback emails or forms including the reporting are also very helpful features.
What do you dislike about the product?
Multi language option is missing for the knowledge base
What problems is the product solving and how is that benefiting you?
We are offering a self-service support option for our users, connecting Support and Sales, tracking customer happiness managing Tickets from multiple sources in one inbox
HubSpot Services Review
What do you like best about the product?
I like that I only have to have one tab open to do my entire job. The ticketing system is good because it is automated which works great for our business model.
What do you dislike about the product?
I dislike that I receive multiple emails for the same ticket rather than a mention and assignment merging into one ticket I get three emails. I also would prefer it if the emails always included the whole ticket details as sometimes we have had issue where someone accidentally edits a ticket and we cant check our emails for the original content.
What problems is the product solving and how is that benefiting you?
We can streamline our work, we can have everything in one place, we are not duplicating uploads as content can be uploaded straight into file manager on the tickets.
Recommendations to others considering the product:
If you're using other HubSpot features it's a no brainer!
Does it for you
What do you like best about the product?
If you are starting out on it like me it is easy to navigate your way round the site. There is also loads of help videos and free lessons which are so helpful
What do you dislike about the product?
This could be because i haven't used it much but i currently work mostly in the tasks list and i'm not sure that when completing tasks it is best so you can still see it and move the job forward and have to make new tasks for every little detail. But this could be my inexperience using this.
What problems is the product solving and how is that benefiting you?
knowledge of how much contact we are having with each client. We can see more visually how often we speak to a client and who we are speaking to.
Recommendations to others considering the product:
It does so much for you so long as you can get the contact's email address it finds the logo and legal docs about the company, talks to internet all the time. Use the videos
I work with Hubspot as a manage tools and knowledge base for our Company. its very useful
What do you like best about the product?
I use the tickets to manage our daily work, our sales team is also using it.
What do you dislike about the product?
for now, I don't have something that's on my mind.
What problems is the product solving and how is that benefiting you?
All our contacts are in one place.
it's easy to manage and to follow up on our daily work with the clients.
it's easy to manage and to follow up on our daily work with the clients.
Great addition to Hubspot ecosystem
What do you like best about the product?
Native integration with Hubspot CRM (Contacts, Companies, Deals and Tasks). Same features available (calls, snippets, emails, etc).
What do you dislike about the product?
The tickets view should be friendlier. It's too "noisy" right now. Using Conversations as default view will do the trick.
What problems is the product solving and how is that benefiting you?
Customer care, Internal sync. End to end customer view.
Recommendations to others considering the product:
Great if you're using Hubspot tools.
Outstanding Service
What do you like best about the product?
Very helpful and answered my questions in an easy to understand manner. They didn't over complicate things.
What do you dislike about the product?
The half hour time-frame was limited. I would have asked more questions if I had more time.
What problems is the product solving and how is that benefiting you?
We are just onboarding the new service hub and we're looking for basic tasks that it could serve. Being able set up a section such as an FAQ section will be great.
Part-Time Ticket Review Using Hubspot
What do you like best about the product?
The customization and ease of use. Very efficient and useful for operational organization and tracking.
What do you dislike about the product?
I feel as though having to open a new window for each generated ticket can get a little hard on basic work computers with multiple windows open. I understand the process and think it is still incredibly useful, but I am approving over 100 tickets at a time and find it somewhat slow having to open so many new windows.
What problems is the product solving and how is that benefiting you?
Using ticket details to insert registering team details into our software for use by the association operating/organizing the event. The system is useful in tracking, updating, and organizing new and completed uploads.
Very Good! I like the new tool of the knowledge base and it's very easy to use!
What do you like best about the product?
The smart concept of the formation of the knowledge base, even if it' s new tool. The different patterns and tools present in the edit process are very easy to use and understand. there are no problem there really!
with different template and models you can chose the structure you like and start creating your own base, help page.
It's very useful and it's what my company needed at that time!
with different template and models you can chose the structure you like and start creating your own base, help page.
It's very useful and it's what my company needed at that time!
What do you dislike about the product?
The fact that there are so many tools that we can't personalize it's very annoying sometimes, because I 'm writing from ad industry outside America and many things are not in my language or in the language that I need for my customers!
They told me they are implementing always new tools to use (like the one about the creation of videos), so always adjurned!
They told me they are implementing always new tools to use (like the one about the creation of videos), so always adjurned!
What problems is the product solving and how is that benefiting you?
I have talked whit them a lot of times for different problems. They are very kind and trying to respond to every request that I did and do even now!
They helped me moreover during the first period in my company to lear better the different HubSpot's tools.
They helped me moreover during the first period in my company to lear better the different HubSpot's tools.
Recommendations to others considering the product:
Everything in HubSpot it's very useful. The service is complete and there are many courses you can take to understand their line of thinking, their thoughts about the Inbound Marketing. I love this kind of representation of the reality and with the tools they offer to me and my company it's easy to support the customers in whatever he/she might need!
Great tool, but you have to bend it
What do you like best about the product?
The ability to send bulk emails to clients based on trigger points. You can input customised fields such as name and company.
The meeting tool has proven invaluable, allowing the team to book meetings without having to go back and forth with availability, which is especially useful when booking meetings with two or more people in the team.
The sequences are incredibly useful and allow a chain of emails to be sent, only stopping the chain when the customer replies or books a meeting.
The meeting tool has proven invaluable, allowing the team to book meetings without having to go back and forth with availability, which is especially useful when booking meetings with two or more people in the team.
The sequences are incredibly useful and allow a chain of emails to be sent, only stopping the chain when the customer replies or books a meeting.
What do you dislike about the product?
The tool could be more flexible, for instance, we struggle to use it well for Customer Success as it doesn't track recurring revenue, there is also an inability to copy information en masse from a contact to a company, which can make things a little awkward as everything pivots around a key contact.
While workflows can be incredibly powerful, to do certain things, such as have a varying cadence on NPS surveys, you have to do a lot of workaround with lists and workflows all interacting with each other.
While workflows can be incredibly powerful, to do certain things, such as have a varying cadence on NPS surveys, you have to do a lot of workaround with lists and workflows all interacting with each other.
What problems is the product solving and how is that benefiting you?
I can do one to many contact at ease through the use of workflows, sequences and meeting links. Having the ability to see all contact with a client, from sales through to customer success is really valuable, and saves information being separated in different individuals email inboxes.
Recommendations to others considering the product:
Using lists and workflows, you can bend the tool to do a wide range of things, it often just takes some time to figure it out and isn't initially intuitive
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