Service Hub Professional
HubSpotReviews from AWS customer
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Handy
What do you like best about the product?
The best thing I liked on this website is this is a user-friendly website. Anybody who starts a new company and is looking to build up their organization, this is the best tool.
This is very handy. You just have to play around with this tool for like 2-3 days, you will be able to master this tool.
As this software have a mobile version, we don't have to sit in front of a PC all the time. Even when we are away, we can use this in our mobile phone.
The Knowledge Base is very useful.
There are options where we can preset things which are very helpful.
This is very handy. You just have to play around with this tool for like 2-3 days, you will be able to master this tool.
As this software have a mobile version, we don't have to sit in front of a PC all the time. Even when we are away, we can use this in our mobile phone.
The Knowledge Base is very useful.
There are options where we can preset things which are very helpful.
What do you dislike about the product?
I am not sure if this is because of my network, the conversations are not getting refreshed automatically. I have to refresh manually.
Need to add few more shortcuts.
For example, if I press #, I can access the snippets. Please introduce a few more shortcuts for others as well.
Need to improve the mobile app. Few options are not working.
For example, if I create a template for emails, I am unable to access the templates through the mobile app.
Need to add few more shortcuts.
For example, if I press #, I can access the snippets. Please introduce a few more shortcuts for others as well.
Need to improve the mobile app. Few options are not working.
For example, if I create a template for emails, I am unable to access the templates through the mobile app.
What problems is the product solving and how is that benefiting you?
I am using this tool mainly for the customer support of my teaching website.
Whenever I get any emails or chats, it is redirecting to Hubspot and this tool organizes all of the emails and chats perfectly.
I can get all of these under the same tab. There are a lot of filter options that helps me to just check only whatever I needed.
There are lot of options like Templates, Snippets where I can create a pre-responses which I can use later.
Whenever I get any emails or chats, it is redirecting to Hubspot and this tool organizes all of the emails and chats perfectly.
I can get all of these under the same tab. There are a lot of filter options that helps me to just check only whatever I needed.
There are lot of options like Templates, Snippets where I can create a pre-responses which I can use later.
Recommendations to others considering the product:
As this is very handy and user-friendly, go for it. You will have an amazing experience.
So many possibilities and ways to track everything
What do you like best about the product?
All the data gathered/graphs, it enables our team to be much more organized and to know what areas we can improve.
The knowledge base articles that are easy to share with customers.
The snippets
The way we are able to filter emails according to different criteria
The aircall integration that saves time and enables us to help people in a quick and efficient way
The knowledge base articles that are easy to share with customers.
The snippets
The way we are able to filter emails according to different criteria
The aircall integration that saves time and enables us to help people in a quick and efficient way
What do you dislike about the product?
I wish the board view was available for all the pipeline and not just one.
We have different pipelines and when creating a new ticket linked at pipeline A, when creating an email it does not select pipeline A. We have do remember to do it and sometimes emails get sent from the wrong email address.
Sometimes the system can be a little slow but this might be my computer!
We have different pipelines and when creating a new ticket linked at pipeline A, when creating an email it does not select pipeline A. We have do remember to do it and sometimes emails get sent from the wrong email address.
Sometimes the system can be a little slow but this might be my computer!
What problems is the product solving and how is that benefiting you?
We are saving time and being more organized with our processes, the knowledge base is easy to use and our clients like it.
We are able to filter our emails how we please and better keep track of it, it is especially useful in our case as we help our clients built events and it requires a good organization
We are able to filter our emails how we please and better keep track of it, it is especially useful in our case as we help our clients built events and it requires a good organization
Recommendations to others considering the product:
There are so many features in hubspot that I have not discovered yet. So many ways to use it for different needs, I have only been using it for a couple of months and I keep discovering new helpful features still.
If you want to be more organized and have efficient processes and reliable data then hubspot is great for that.
Once you have learned how the system works it is a real pleasure to use it. In case of a problem or if we have any questions the hubspot team is always quick to answer and happy to help us solve any issues we are having
If you are using aircall the hubspot integration is great and helps connecting with customers in a quick and nice way.
If you want to be more organized and have efficient processes and reliable data then hubspot is great for that.
Once you have learned how the system works it is a real pleasure to use it. In case of a problem or if we have any questions the hubspot team is always quick to answer and happy to help us solve any issues we are having
If you are using aircall the hubspot integration is great and helps connecting with customers in a quick and nice way.
Easy to track customer properties and get instant feedback
What do you like best about the product?
Allows CS reps to have a clear picture of the customers in one place while answering questions. Service Hub also allows reps to easily tag content of inquiries to get a clear picture of the most pressing issues. The consumer feedback tools have been extremely helpful in getting real time responses on the site experience and quality of work that the reps are doing.
What do you dislike about the product?
There is a big learning curve for reps who are coming from more streamlined ticketing systems.
What problems is the product solving and how is that benefiting you?
We have not built out the Knowledge Base yet, but this feature will help us cut back on questions from consumers by having an all-encompassing location for care information regarding out plants, which is one of the largest types of questions we receive.
The customer surveys have already resulted in identification of website bugs.
The customer surveys have already resulted in identification of website bugs.
Once you get the hang of it, it’s a real asset
What do you like best about the product?
I really like the in depth controls for tasking, follow ups, auto emails, etc.
What do you dislike about the product?
There’s not a lot to not like about it. I wish making a ticket was easier when creating it. I feel like there are too many steps.
What problems is the product solving and how is that benefiting you?
It’s easier to have a more broad outreach at one time with simple actions, more so regarding ‘nurturing’ customers and keeping in contact with relevant metrics.
Recommendations to others considering the product:
Be prepared to take the time to learn it, but I believe it has wooed my company and I enjoy it.
The Service Hub is easy to navigate
What do you like best about the product?
The upsides of using the Service Hub is how we are able to keep tickets organized. Creating a solid Knowledge Base is key,
What do you dislike about the product?
I disliked not being able to create a form on my own.
What problems is the product solving and how is that benefiting you?
We are solving customer service and troubleshooting problems, The benefits are how user-friendly the Service Hub is.
Hubspot Review
What do you like best about the product?
I love that it is very direct and to the point. You are able to control your notifications and how you are notified. It is a very unified system. I love that we can assign a ticket to a team or do a coworker in another department. I like that you can edits tickets through multiple places in stead of having to click into the ticket fully.
What do you dislike about the product?
I do not like the way the Notes are viewed once you are in a ticket. I think it could be simplified / possibly be different format. When we copy and paste a screenshot in the text box for a chat, you can not just send a screenshot. There have to be some other formatting within the text box for it to send. I think it's silly but if you attach it to the chat like a document, it works. Just an extra step.
What problems is the product solving and how is that benefiting you?
We are solving website issues, website development errors, design requests, etc. I have noticed that we need to refresh the chat pages due to them not loading. For instance, we can see on the column to the left they have responded, but you are unable to see it on the actual chat itself. I have also had to refresh the home page a few times when it comes to hitting the send button in a chat. It ill gray itself out and the page needs to be refreshed.
Recommendations to others considering the product:
I would recommend switching to Hubspot. I know that it is extremely more consistent and clear to my team mates in another department. You get to speak with clients in a timely matter! I
Pretty intuitive
What do you like best about the product?
Easy to custom, and pretty intuitive, the page is very friendly.
What do you dislike about the product?
You don´t have a lot of space for customization.
What problems is the product solving and how is that benefiting you?
We are creating a new knowledge base for our company
Recommendations to others considering the product:
More features in the knowledgebase
Great Feedback and assistance
What do you like best about the product?
I was able to obtain fast way to understand answers to my questions
What do you dislike about the product?
Some issues were a little unclear in the "how to" category
What problems is the product solving and how is that benefiting you?
Integrating and setting up features
Recommendations to others considering the product:
Be patient and use the help desk regularly
Great program
What do you like best about the product?
all of the different options and features. Really easy to track issues our customers are having. Keeping running logs of support issues.
What do you dislike about the product?
Not much really probably just the color scheme its a little bland
What problems is the product solving and how is that benefiting you?
Customer service issues. Logging calls and customer information.
Easy to Use
What do you like best about the product?
Easy to edit and I personally love the accuracy of the preview.
What do you dislike about the product?
When uploading pictures it can get messy looking for the right upload afterwards.
What problems is the product solving and how is that benefiting you?
Teaching basic tasks from our system. The Knowledge Base has proved to be very useful for our clientele.
Recommendations to others considering the product:
Better menu to select an uploaded photo from.
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