Service Hub Professional
HubSpotReviews from AWS customer
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Powerful and Useful
What do you like best about the product?
Everything is really easy to do, really intuitive. And it is great that there is a big discount for start ups.
What do you dislike about the product?
The little personalization we can do of the design and the other web pages. For example I would like to personalize the source code of my knowledge base and I asked the contact center how I can do it, but they told me it is not possible. There are other things that cannot be personalized using the source code. I would like this problem to be fixed because it is sometimes annoying. For example some things are in english even though the setting of the page and the website are set to italian.
What problems is the product solving and how is that benefiting you?
It is solving mostly problems that are linked with organizational issues. In addition to that it is really useful to create automation, in terms of workflow, email marketing an many other things. Another feature I personally love is how easily I can manage my contacts. Applying filters is really useful too. What I personally like the most is the function of importing and exporting categories. You can easily import basically every data you need from a csv/excel (or other formats) and put it into a category in hubspot! The last feature I love is the possibility of scheduling posts in the social networks. You can schedule posts for all the four main socials: Instagram, facebook, linkedin, and twitter. You can also tag people in the description of the picture and add hashtags.
Recommendations to others considering the product:
Jost start, then everything will look easier.
Excellent CRM and great provision for customers.
What do you like best about the product?
Gives a full suite of services that allow me and my team to support customers effectively.
What do you dislike about the product?
Having to learn all of the complex and varied functionality and not always knowing how to find relevant information.
What problems is the product solving and how is that benefiting you?
We have been able to organise our customer services so they are more efficient and have a much better ticketing system as a result of using Hubspot.
Recommendations to others considering the product:
Use Hubspot to start providing a better and more organised customer service provision and take it to the next level!
It makes a difference
What do you like best about the product?
What i love is the ability to see everything that my contact has done and interacted with, which makes that interaction between client and agent more human, giving the client the feeling of trust knowing that they will be looked after.
What do you dislike about the product?
What is really missing is the ability to set a round robin system that can detect when an agent is online or offline, which means tickets wont be assigned to someone who is not at work or is off sick meaning that client wont have to wait to be helped.
What problems is the product solving and how is that benefiting you?
To bridge that time gap between client and agent, so that issues and problems can be solved when the client needs.
Hubspot is an area I use very easily.
What do you like best about the product?
It's quite nice to be able to see all the notes and information on the same screen. Tasks and tickets provide convenience.
What do you dislike about the product?
There isn't a particular aspect that I dislike.
What problems is the product solving and how is that benefiting you?
It allows me to easily manage the contacts I own.
Good, but room for improvement.
What do you like best about the product?
Board view and being able to set priority on tickets. I like the idea of a CS manager being able to set priority on tickets and how that moves tickets to the front of the que in the board view.
What do you dislike about the product?
I can't copy data from a contact to a ticket property using a workflow. At the moment I can only copy from a company or a deal property to ticket property.
What problems is the product solving and how is that benefiting you?
As a business we expect to deliver a certain level of service to our customers. With Service Hub we are able to measure that each customer is receiving the expected level of service. Service Hub also helps our business become more proactive instead of reactive. We as a business can unearth new opportunities quicker and get ahead of risk.
Hubspot for CX
What do you like best about the product?
i like that you can create different workflows to organize tickets. in addition, the note and task feature is super helpful.
What do you dislike about the product?
Hubspot does not have an option to merge tickets
What problems is the product solving and how is that benefiting you?
We are solving maintenance, accounting, and IT concerns. The benefits include being able to organize emails and voicemails from customers, and responding to those inquiries as fast as possible
Recommendations to others considering the product:
n/a
Very basic but efficient service features
What do you like best about the product?
Usability is great, efficient process for conversations, tickets, feedback, knowledge base
What do you dislike about the product?
There is no client dashboard where they can see the open tickets.
What problems is the product solving and how is that benefiting you?
Service and support for existing customers
Handy
What do you like best about the product?
The best thing I liked on this website is this is a user-friendly website. Anybody who starts a new company and is looking to build up their organization, this is the best tool.
This is very handy. You just have to play around with this tool for like 2-3 days, you will be able to master this tool.
As this software have a mobile version, we don't have to sit in front of a PC all the time. Even when we are away, we can use this in our mobile phone.
The Knowledge Base is very useful.
There are options where we can preset things which are very helpful.
This is very handy. You just have to play around with this tool for like 2-3 days, you will be able to master this tool.
As this software have a mobile version, we don't have to sit in front of a PC all the time. Even when we are away, we can use this in our mobile phone.
The Knowledge Base is very useful.
There are options where we can preset things which are very helpful.
What do you dislike about the product?
I am not sure if this is because of my network, the conversations are not getting refreshed automatically. I have to refresh manually.
Need to add few more shortcuts.
For example, if I press #, I can access the snippets. Please introduce a few more shortcuts for others as well.
Need to improve the mobile app. Few options are not working.
For example, if I create a template for emails, I am unable to access the templates through the mobile app.
Need to add few more shortcuts.
For example, if I press #, I can access the snippets. Please introduce a few more shortcuts for others as well.
Need to improve the mobile app. Few options are not working.
For example, if I create a template for emails, I am unable to access the templates through the mobile app.
What problems is the product solving and how is that benefiting you?
I am using this tool mainly for the customer support of my teaching website.
Whenever I get any emails or chats, it is redirecting to Hubspot and this tool organizes all of the emails and chats perfectly.
I can get all of these under the same tab. There are a lot of filter options that helps me to just check only whatever I needed.
There are lot of options like Templates, Snippets where I can create a pre-responses which I can use later.
Whenever I get any emails or chats, it is redirecting to Hubspot and this tool organizes all of the emails and chats perfectly.
I can get all of these under the same tab. There are a lot of filter options that helps me to just check only whatever I needed.
There are lot of options like Templates, Snippets where I can create a pre-responses which I can use later.
Recommendations to others considering the product:
As this is very handy and user-friendly, go for it. You will have an amazing experience.
So many possibilities and ways to track everything
What do you like best about the product?
All the data gathered/graphs, it enables our team to be much more organized and to know what areas we can improve.
The knowledge base articles that are easy to share with customers.
The snippets
The way we are able to filter emails according to different criteria
The aircall integration that saves time and enables us to help people in a quick and efficient way
The knowledge base articles that are easy to share with customers.
The snippets
The way we are able to filter emails according to different criteria
The aircall integration that saves time and enables us to help people in a quick and efficient way
What do you dislike about the product?
I wish the board view was available for all the pipeline and not just one.
We have different pipelines and when creating a new ticket linked at pipeline A, when creating an email it does not select pipeline A. We have do remember to do it and sometimes emails get sent from the wrong email address.
Sometimes the system can be a little slow but this might be my computer!
We have different pipelines and when creating a new ticket linked at pipeline A, when creating an email it does not select pipeline A. We have do remember to do it and sometimes emails get sent from the wrong email address.
Sometimes the system can be a little slow but this might be my computer!
What problems is the product solving and how is that benefiting you?
We are saving time and being more organized with our processes, the knowledge base is easy to use and our clients like it.
We are able to filter our emails how we please and better keep track of it, it is especially useful in our case as we help our clients built events and it requires a good organization
We are able to filter our emails how we please and better keep track of it, it is especially useful in our case as we help our clients built events and it requires a good organization
Recommendations to others considering the product:
There are so many features in hubspot that I have not discovered yet. So many ways to use it for different needs, I have only been using it for a couple of months and I keep discovering new helpful features still.
If you want to be more organized and have efficient processes and reliable data then hubspot is great for that.
Once you have learned how the system works it is a real pleasure to use it. In case of a problem or if we have any questions the hubspot team is always quick to answer and happy to help us solve any issues we are having
If you are using aircall the hubspot integration is great and helps connecting with customers in a quick and nice way.
If you want to be more organized and have efficient processes and reliable data then hubspot is great for that.
Once you have learned how the system works it is a real pleasure to use it. In case of a problem or if we have any questions the hubspot team is always quick to answer and happy to help us solve any issues we are having
If you are using aircall the hubspot integration is great and helps connecting with customers in a quick and nice way.
Easy to track customer properties and get instant feedback
What do you like best about the product?
Allows CS reps to have a clear picture of the customers in one place while answering questions. Service Hub also allows reps to easily tag content of inquiries to get a clear picture of the most pressing issues. The consumer feedback tools have been extremely helpful in getting real time responses on the site experience and quality of work that the reps are doing.
What do you dislike about the product?
There is a big learning curve for reps who are coming from more streamlined ticketing systems.
What problems is the product solving and how is that benefiting you?
We have not built out the Knowledge Base yet, but this feature will help us cut back on questions from consumers by having an all-encompassing location for care information regarding out plants, which is one of the largest types of questions we receive.
The customer surveys have already resulted in identification of website bugs.
The customer surveys have already resulted in identification of website bugs.
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