Service Hub Professional
HubSpotReviews from AWS customer
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Easy to use but very limited in customization
What do you like best about the product?
The interface is very user-friendly. This reduced the learning curve during deployment among my team
What do you dislike about the product?
-Lack of flexibility in customizing views
-Only 3 custom search fields
-Very limited app
-When you assign a task to another person you dont get notified once that task is completed
-Everything is email-driven. What if i have 2 accounts with 1 email address. this creates complications
-Limited development support
-Limited integrations
-Limited user access control
-Insufficient information about logins and user activity
-Users have the ability to delete comments
-Limited notification options
-Only 3 custom search fields
-Very limited app
-When you assign a task to another person you dont get notified once that task is completed
-Everything is email-driven. What if i have 2 accounts with 1 email address. this creates complications
-Limited development support
-Limited integrations
-Limited user access control
-Insufficient information about logins and user activity
-Users have the ability to delete comments
-Limited notification options
What problems is the product solving and how is that benefiting you?
Before we would use several google docs to manage various tickets and customer-related issues. With service hub we managed to eliminate all of them and now we have a more central system and process. All though very limited for what we need, it is still better then what we had.
Recommendations to others considering the product:
This is a good platform for a small business or a company with simple tasks. Due to the fact that you can make customized development to fit your specific need, this software will not work for most mid to large businesses
Hubspot: Great CRM for Keeping Organzied and Following up
What do you like best about the product?
Recently, I've been utilizing the ticketing system and it's great for keeping multiple threads with clients organized in one place. Also, the quoting tool in the Deals feature is awesome and offers you a way to give your clients clear cut quotes to reference later.
What do you dislike about the product?
Companies/Contacts have a limit of how many notes/interactions you can have. After the limit, it won't log your interactions.
What problems is the product solving and how is that benefiting you?
Keeping notes and doing follow up with client accounts for regular check-ins etc as well as keep track of purchase orders and quotes.
HubSpot Review
What do you like best about the product?
Multiple departments of my company are connected using the same data.
What do you dislike about the product?
You cannot duplicate tasks/tickets without going through a workflow to create repetitive tasks. I wish I could click on a task or ticket and have the option to clone it.
What problems is the product solving and how is that benefiting you?
Marketing emails and reporting are easier and more accurate than before.
Recommendations to others considering the product:
You get what you pay for. HubSpot is good about separating tools needed into different tiers.
Easy Solution for B2B Companies
What do you like best about the product?
HubSpot makes it easy to create and edit articles without stressing about being an expert with website building or formatting. It's a user-friendly system with great support. Whenever I contact their support team, someone works hard to find a solution. It makes my life easier not having to deal with a more clunky platform that would probably take up a huge chunk of time trying to format and make work. Plus, having HubSpot connected with everything we do in the company also makes everything more integrated and unified so we don't have to switch between different systems for different tasks. Overall, HubSpot has helped us accomplish necessary tasks in a simple, straight-forward manner.
What do you dislike about the product?
Sometimes it would be nice to have a little more options to customize when working on creating content, since it has a pretty stringent formatting and sometimes the spacing is a little wonky, but overall it's a great service.
What problems is the product solving and how is that benefiting you?
HubSpot helps us engage prospects and current clients and support them throughout their interaction with us. It's awesome to have a tool to quickly add content without stress or problems. HubSpot also has helpful reminders on SEO and optimization to improve overall quality of content and how well it will be received by viewers.
Recommendations to others considering the product:
HubsSpot is a user-friendly platform that makes helping clients easy. Create a Knowledge Base with ease with a simple but nice layout. You don't need website editing experience to use the platform successfully.
I use HubSpot mostly as a content marketer and it is very helpful!
What do you like best about the product?
What I like most about HubSpot is its automation capabilities. Being able to schedule posts days, weeks, or even months in advance not only saves me and my company time and resources, but also allows me to stay organized while managing all accounts. I can easily see what type of content we have been heavy on recently and where we can improve. Additionally, the reporting tools on HubSpot for social media help me determine the things I should continue to do and the things that I should consider doing less.
Additionally, being able to automate other things like emails through workflows and sequences is of great help to me and my company as well.
Additionally, being able to automate other things like emails through workflows and sequences is of great help to me and my company as well.
What do you dislike about the product?
What I dislike the most about HubSpot is that I feel that there can be improvements with its Instagram integrations. For example, there are often times where I try to schedule out a video for our Instagram account and I get an error message that tells me the bitrate is too high or the length of the video is too long (although I always ensure it is 1:00 minute or less). I know that this is an error in HubSpot because when I choose to alternatively upload the video via my mobile device, I never have any issues. This is frustrating because it takes away the benefit of "set it and forget it" that I love so much about scheduling social media posts through HubSpot.
What problems is the product solving and how is that benefiting you?
With HubSpot, my company is able to save time and resources through its automation capabilities.
Recommendations to others considering the product:
HubSpot Service Hub can be of great help to you and your company if implemented and utlized correctly. My company (Fund That Flip) has been using HubSpot since before my time and we have no plans of switching to any competitor any time soon. From marketing to sales to customer service to operations to human resources, HubSpots various capabilities allow us to automate, track, report, organize, and more, allowing us to run our day-to-day operations more efficiently and more smoothly than we would be able to otherwise.
Great, easy-to-use tool!
What do you like best about the product?
When you have as many FAQs as we do, it can be very difficult to organize them in a helpful manner in WordPress. HubSpot's Knowledge Base allowed us to easily input all our FAQs and organize them into helpful categories that more easily allow people to find the content they need.
What do you dislike about the product?
It's not as customizable as I would like. When you get routed from our website, it's a very jarring transition due to the fact that it's not customized to match our branding.
What problems is the product solving and how is that benefiting you?
We have been able to provide a better experience for our customers in need of assistance without requiring them to reach out to us or spend too much time filing through the long list of FAQs on our site.
Takes Our Service to the Next Level!
What do you like best about the product?
The ticketing system and integration with our phones is superb. Team can easily collaborate about one person, one issue, one company, etc. Seamless!
What do you dislike about the product?
My daily reports are not being received by my inbox. This is not an issue on our end. Something is configured wrong with Hubspot.
What problems is the product solving and how is that benefiting you?
We needed one-stop for our team to handle service issue and also respond to volunteer and sales inquiries. The tool is very flexible to the way our organization works and I love that.
Recommendations to others considering the product:
Try it!
A cumbersome tool for Customer support but great for Sales
What do you like best about the product?
I enjoy how easy it is to answer consumer's on the tickets that they can create. The dashboards provide great service metrics for measuring service levels that will help as we grow. The Knowledge Base allows me to understand how to best to answer my customers and customize web pages and ad tools. Sales tools are great, user friendly and easy to manage.
What do you dislike about the product?
Website builder is very hard to use. You have to be code savvy to understand anything. Work flows are getting better but very little instruction on what something does or how to set it up. Many of the social tools are glitchy and following the given steps don't work then suddenly they do. I wish that responses from tickets after so many days didn't add on service response time and instead started the clock over. If I mark a ticket resolved and then a person comes back 16 days later with a new question, that shouldn't be a 17 day response time. It skews results.
What problems is the product solving and how is that benefiting you?
Answering customer service inquiries. We can keep thing organized and track resolutions by any category we choose which is lovely. A glitch in service hub still isn't allowing e-mails to feed in as tickets despite the set up being correct
Hubspot Service Hub
What do you like best about the product?
I like the search function of the FAQs template when available online. The Service Hub and FAQs were easy to set up and the customer service people were friendly and helpful.
What do you dislike about the product?
The template made available is not very customizable, and I had to use customer support more than I would have liked.
What problems is the product solving and how is that benefiting you?
Creating FAQs
Recommendations to others considering the product:
Make template more customizable. Fonts not available
A Lifesaver for My Company
What do you like best about the product?
The service module and all of the features are great and allow me to streamline tasks.
What do you dislike about the product?
The design and configuration of the knowledge base is lacking in intuitive tools. Found it very restricted and difficult to style my Knowledge Base as I would like.
What problems is the product solving and how is that benefiting you?
Tickets, workflows and just automation of tasks have made my job much easier.
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