Service Hub Professional
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Once you get the hang of it, it’s a real asset
What do you like best about the product?
I really like the in depth controls for tasking, follow ups, auto emails, etc.
What do you dislike about the product?
There’s not a lot to not like about it. I wish making a ticket was easier when creating it. I feel like there are too many steps.
What problems is the product solving and how is that benefiting you?
It’s easier to have a more broad outreach at one time with simple actions, more so regarding ‘nurturing’ customers and keeping in contact with relevant metrics.
Recommendations to others considering the product:
Be prepared to take the time to learn it, but I believe it has wooed my company and I enjoy it.
The Service Hub is easy to navigate
What do you like best about the product?
The upsides of using the Service Hub is how we are able to keep tickets organized. Creating a solid Knowledge Base is key,
What do you dislike about the product?
I disliked not being able to create a form on my own.
What problems is the product solving and how is that benefiting you?
We are solving customer service and troubleshooting problems, The benefits are how user-friendly the Service Hub is.
Hubspot Review
What do you like best about the product?
I love that it is very direct and to the point. You are able to control your notifications and how you are notified. It is a very unified system. I love that we can assign a ticket to a team or do a coworker in another department. I like that you can edits tickets through multiple places in stead of having to click into the ticket fully.
What do you dislike about the product?
I do not like the way the Notes are viewed once you are in a ticket. I think it could be simplified / possibly be different format. When we copy and paste a screenshot in the text box for a chat, you can not just send a screenshot. There have to be some other formatting within the text box for it to send. I think it's silly but if you attach it to the chat like a document, it works. Just an extra step.
What problems is the product solving and how is that benefiting you?
We are solving website issues, website development errors, design requests, etc. I have noticed that we need to refresh the chat pages due to them not loading. For instance, we can see on the column to the left they have responded, but you are unable to see it on the actual chat itself. I have also had to refresh the home page a few times when it comes to hitting the send button in a chat. It ill gray itself out and the page needs to be refreshed.
Recommendations to others considering the product:
I would recommend switching to Hubspot. I know that it is extremely more consistent and clear to my team mates in another department. You get to speak with clients in a timely matter! I
Pretty intuitive
What do you like best about the product?
Easy to custom, and pretty intuitive, the page is very friendly.
What do you dislike about the product?
You don´t have a lot of space for customization.
What problems is the product solving and how is that benefiting you?
We are creating a new knowledge base for our company
Recommendations to others considering the product:
More features in the knowledgebase
Great Feedback and assistance
What do you like best about the product?
I was able to obtain fast way to understand answers to my questions
What do you dislike about the product?
Some issues were a little unclear in the "how to" category
What problems is the product solving and how is that benefiting you?
Integrating and setting up features
Recommendations to others considering the product:
Be patient and use the help desk regularly
Great program
What do you like best about the product?
all of the different options and features. Really easy to track issues our customers are having. Keeping running logs of support issues.
What do you dislike about the product?
Not much really probably just the color scheme its a little bland
What problems is the product solving and how is that benefiting you?
Customer service issues. Logging calls and customer information.
Easy to Use
What do you like best about the product?
Easy to edit and I personally love the accuracy of the preview.
What do you dislike about the product?
When uploading pictures it can get messy looking for the right upload afterwards.
What problems is the product solving and how is that benefiting you?
Teaching basic tasks from our system. The Knowledge Base has proved to be very useful for our clientele.
Recommendations to others considering the product:
Better menu to select an uploaded photo from.
Easy to use but very limited in customization
What do you like best about the product?
The interface is very user-friendly. This reduced the learning curve during deployment among my team
What do you dislike about the product?
-Lack of flexibility in customizing views
-Only 3 custom search fields
-Very limited app
-When you assign a task to another person you dont get notified once that task is completed
-Everything is email-driven. What if i have 2 accounts with 1 email address. this creates complications
-Limited development support
-Limited integrations
-Limited user access control
-Insufficient information about logins and user activity
-Users have the ability to delete comments
-Limited notification options
-Only 3 custom search fields
-Very limited app
-When you assign a task to another person you dont get notified once that task is completed
-Everything is email-driven. What if i have 2 accounts with 1 email address. this creates complications
-Limited development support
-Limited integrations
-Limited user access control
-Insufficient information about logins and user activity
-Users have the ability to delete comments
-Limited notification options
What problems is the product solving and how is that benefiting you?
Before we would use several google docs to manage various tickets and customer-related issues. With service hub we managed to eliminate all of them and now we have a more central system and process. All though very limited for what we need, it is still better then what we had.
Recommendations to others considering the product:
This is a good platform for a small business or a company with simple tasks. Due to the fact that you can make customized development to fit your specific need, this software will not work for most mid to large businesses
Hubspot: Great CRM for Keeping Organzied and Following up
What do you like best about the product?
Recently, I've been utilizing the ticketing system and it's great for keeping multiple threads with clients organized in one place. Also, the quoting tool in the Deals feature is awesome and offers you a way to give your clients clear cut quotes to reference later.
What do you dislike about the product?
Companies/Contacts have a limit of how many notes/interactions you can have. After the limit, it won't log your interactions.
What problems is the product solving and how is that benefiting you?
Keeping notes and doing follow up with client accounts for regular check-ins etc as well as keep track of purchase orders and quotes.
HubSpot Review
What do you like best about the product?
Multiple departments of my company are connected using the same data.
What do you dislike about the product?
You cannot duplicate tasks/tickets without going through a workflow to create repetitive tasks. I wish I could click on a task or ticket and have the option to clone it.
What problems is the product solving and how is that benefiting you?
Marketing emails and reporting are easier and more accurate than before.
Recommendations to others considering the product:
You get what you pay for. HubSpot is good about separating tools needed into different tiers.
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