Service Hub Professional
HubSpotReviews from AWS customer
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Easy Solution for B2B Companies
What do you like best about the product?
HubSpot makes it easy to create and edit articles without stressing about being an expert with website building or formatting. It's a user-friendly system with great support. Whenever I contact their support team, someone works hard to find a solution. It makes my life easier not having to deal with a more clunky platform that would probably take up a huge chunk of time trying to format and make work. Plus, having HubSpot connected with everything we do in the company also makes everything more integrated and unified so we don't have to switch between different systems for different tasks. Overall, HubSpot has helped us accomplish necessary tasks in a simple, straight-forward manner.
What do you dislike about the product?
Sometimes it would be nice to have a little more options to customize when working on creating content, since it has a pretty stringent formatting and sometimes the spacing is a little wonky, but overall it's a great service.
What problems is the product solving and how is that benefiting you?
HubSpot helps us engage prospects and current clients and support them throughout their interaction with us. It's awesome to have a tool to quickly add content without stress or problems. HubSpot also has helpful reminders on SEO and optimization to improve overall quality of content and how well it will be received by viewers.
Recommendations to others considering the product:
HubsSpot is a user-friendly platform that makes helping clients easy. Create a Knowledge Base with ease with a simple but nice layout. You don't need website editing experience to use the platform successfully.
I use HubSpot mostly as a content marketer and it is very helpful!
What do you like best about the product?
What I like most about HubSpot is its automation capabilities. Being able to schedule posts days, weeks, or even months in advance not only saves me and my company time and resources, but also allows me to stay organized while managing all accounts. I can easily see what type of content we have been heavy on recently and where we can improve. Additionally, the reporting tools on HubSpot for social media help me determine the things I should continue to do and the things that I should consider doing less.
Additionally, being able to automate other things like emails through workflows and sequences is of great help to me and my company as well.
Additionally, being able to automate other things like emails through workflows and sequences is of great help to me and my company as well.
What do you dislike about the product?
What I dislike the most about HubSpot is that I feel that there can be improvements with its Instagram integrations. For example, there are often times where I try to schedule out a video for our Instagram account and I get an error message that tells me the bitrate is too high or the length of the video is too long (although I always ensure it is 1:00 minute or less). I know that this is an error in HubSpot because when I choose to alternatively upload the video via my mobile device, I never have any issues. This is frustrating because it takes away the benefit of "set it and forget it" that I love so much about scheduling social media posts through HubSpot.
What problems is the product solving and how is that benefiting you?
With HubSpot, my company is able to save time and resources through its automation capabilities.
Recommendations to others considering the product:
HubSpot Service Hub can be of great help to you and your company if implemented and utlized correctly. My company (Fund That Flip) has been using HubSpot since before my time and we have no plans of switching to any competitor any time soon. From marketing to sales to customer service to operations to human resources, HubSpots various capabilities allow us to automate, track, report, organize, and more, allowing us to run our day-to-day operations more efficiently and more smoothly than we would be able to otherwise.
Great, easy-to-use tool!
What do you like best about the product?
When you have as many FAQs as we do, it can be very difficult to organize them in a helpful manner in WordPress. HubSpot's Knowledge Base allowed us to easily input all our FAQs and organize them into helpful categories that more easily allow people to find the content they need.
What do you dislike about the product?
It's not as customizable as I would like. When you get routed from our website, it's a very jarring transition due to the fact that it's not customized to match our branding.
What problems is the product solving and how is that benefiting you?
We have been able to provide a better experience for our customers in need of assistance without requiring them to reach out to us or spend too much time filing through the long list of FAQs on our site.
Takes Our Service to the Next Level!
What do you like best about the product?
The ticketing system and integration with our phones is superb. Team can easily collaborate about one person, one issue, one company, etc. Seamless!
What do you dislike about the product?
My daily reports are not being received by my inbox. This is not an issue on our end. Something is configured wrong with Hubspot.
What problems is the product solving and how is that benefiting you?
We needed one-stop for our team to handle service issue and also respond to volunteer and sales inquiries. The tool is very flexible to the way our organization works and I love that.
Recommendations to others considering the product:
Try it!
A cumbersome tool for Customer support but great for Sales
What do you like best about the product?
I enjoy how easy it is to answer consumer's on the tickets that they can create. The dashboards provide great service metrics for measuring service levels that will help as we grow. The Knowledge Base allows me to understand how to best to answer my customers and customize web pages and ad tools. Sales tools are great, user friendly and easy to manage.
What do you dislike about the product?
Website builder is very hard to use. You have to be code savvy to understand anything. Work flows are getting better but very little instruction on what something does or how to set it up. Many of the social tools are glitchy and following the given steps don't work then suddenly they do. I wish that responses from tickets after so many days didn't add on service response time and instead started the clock over. If I mark a ticket resolved and then a person comes back 16 days later with a new question, that shouldn't be a 17 day response time. It skews results.
What problems is the product solving and how is that benefiting you?
Answering customer service inquiries. We can keep thing organized and track resolutions by any category we choose which is lovely. A glitch in service hub still isn't allowing e-mails to feed in as tickets despite the set up being correct
Hubspot Service Hub
What do you like best about the product?
I like the search function of the FAQs template when available online. The Service Hub and FAQs were easy to set up and the customer service people were friendly and helpful.
What do you dislike about the product?
The template made available is not very customizable, and I had to use customer support more than I would have liked.
What problems is the product solving and how is that benefiting you?
Creating FAQs
Recommendations to others considering the product:
Make template more customizable. Fonts not available
A Lifesaver for My Company
What do you like best about the product?
The service module and all of the features are great and allow me to streamline tasks.
What do you dislike about the product?
The design and configuration of the knowledge base is lacking in intuitive tools. Found it very restricted and difficult to style my Knowledge Base as I would like.
What problems is the product solving and how is that benefiting you?
Tickets, workflows and just automation of tasks have made my job much easier.
An amazing platform to work with
What do you like best about the product?
Definetely the filter capacity. In Hubspot you're able to do pretty much everything when it comes to filters, which is the center of an well organized daily routine.
Hubspot is excellent because everyone in the company can share results and compare in order to improve our methods, I think it's the best and more complete platform I've ever worked with.
Hubspot offers the best options when it comes to quick results and filters to attack our clients.
Hubspot is excellent because everyone in the company can share results and compare in order to improve our methods, I think it's the best and more complete platform I've ever worked with.
Hubspot offers the best options when it comes to quick results and filters to attack our clients.
What do you dislike about the product?
I don't have any particular downsizes, Hubspot completely fills my needs, but one improvemente is that maybe it should allow us to insert more filters on the main commercial dashbord, because it's the most important filter in my opinion, it helps the entire team to achieve its goals on a quick and effective matter.
What problems is the product solving and how is that benefiting you?
Filtering the correct leads to attack and having an accertive result over the month.
We work in a company where Doctors can increase their visibility and hubspot helps us to achieve this result. We can use the hashtags to analy the engagement level, the status they need to improve and also their score. The platform is 100% assertive and I was able to solve lots of problems with it. Our clients are happy as well.
We work in a company where Doctors can increase their visibility and hubspot helps us to achieve this result. We can use the hashtags to analy the engagement level, the status they need to improve and also their score. The platform is 100% assertive and I was able to solve lots of problems with it. Our clients are happy as well.
Recommendations to others considering the product:
You guys should really use Hubspot because it's easy, simple and resolutive. Hubspot helps me on my daily basis and it's the main tool when it comes to performance. I recommend to everyone.
Great overall Service Desk
What do you like best about the product?
Seamless integration between the various hubs was the biggest selling point for us. We never previously had a ticketing system, we ran through Intercom. The layout, format of "tickets in a pipeline" and extra tools for Knowledge Base, Feedback, etc... are well worth it for the cost of Service Hub in isolation.
Reporting is good as well. We can see who has been working on what, and the volume we receive in on most attributes. I think it could go another level if we could see heat maps of what times customers a contacting in.
Knowledge Base design is nice. Would love to be able to run our own CSS on it, but as an out of the box product, it's pretty good.
Overall, Hubspot makes constant updates to features, and have a lot of betas running, that are easy for you to sign up to. Best of all, the betas they release usually work and are mostly bug-free!
Reporting is good as well. We can see who has been working on what, and the volume we receive in on most attributes. I think it could go another level if we could see heat maps of what times customers a contacting in.
Knowledge Base design is nice. Would love to be able to run our own CSS on it, but as an out of the box product, it's pretty good.
Overall, Hubspot makes constant updates to features, and have a lot of betas running, that are easy for you to sign up to. Best of all, the betas they release usually work and are mostly bug-free!
What do you dislike about the product?
Chat isn't as good as Intercom. It mostly does the job, but Intercom isn't cookie-based, it's tied deeper into login. The extra cost of Marketing Hub (where Hubspot can become expensive) to get all the Intercom messaging/emailing features is a downside. Some of the intricacies make you sit there and ask why? i.e. not being able to auto-switch a live chat to a bot after hours. There are workarounds for most things though, so it does end up working out. It's more annoyances than anything else.
Low number of Reports i.e. 20 reports for Sales Hub Pro, then when we added Service Desk, no more reports! We added a whole new suite of tools and we have to be stingy with our dashboard reports.... This isn't saying the product is bad, it's just having to balance the cost vs. features.
Low number of Reports i.e. 20 reports for Sales Hub Pro, then when we added Service Desk, no more reports! We added a whole new suite of tools and we have to be stingy with our dashboard reports.... This isn't saying the product is bad, it's just having to balance the cost vs. features.
What problems is the product solving and how is that benefiting you?
Our customer support team has always been rated well, but the management and organization of cases were always a mess. Tickets help us categorize support cases, and manage them through to completion. We are able to take these analytics and apply them meaningfully and realistically to our own product and resource planning.
Recommendations to others considering the product:
Know what you really want out of the tool in terms of an end goal. What are you trying to achieve? In our case it was simplicity and overall better management of our customers, this allowed us to do.
I would suggest evaluating the overall package of hubs with Hubspot too. Deployment was quick because we had already integrated our systems with Sales Hub.
I would suggest evaluating the overall package of hubs with Hubspot too. Deployment was quick because we had already integrated our systems with Sales Hub.
The most helpful CRM to date!
What do you like best about the product?
The Knowledge Base is one of the best assets that we have added to our website and is a very big hit. It was so easy to create and is so easy to edit and navigate. Hubspot Service Hub is the most simple but effective way to make sure you're providing customer's with the most up to date information in the easiest way possible.
What do you dislike about the product?
I'd say the two criticisms are to do with the live chat and the URLs. The URLs that are created due to the title of the article almost always needs to be adjusted. Secondly, the live chat is sometimes a bit difficult to explain any issues I may have and could be resolved a little quicker.
What problems is the product solving and how is that benefiting you?
The introduction of the knowledge base means that we have more enquiries coming in with specific questions about our services. Meaning that people coming through us directly after the knowledge base have more of an idea of what they want to ask.
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