Service Hub Professional
HubSpotReviews from AWS customer
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Easy & extremely user friendly
What do you like best about the product?
I have used other systems in the past, but my favorite element to hubspot is the visibility. I can see everything i need in one place but not only that i can set it up to how i like it!
I can access all the information i need. easily and quickly at the click of my mouse
I can access all the information i need. easily and quickly at the click of my mouse
What do you dislike about the product?
At present i have not found anything i dislike about the system. you always make is so clear when things have changed, what has changed. Which i always find so helpful.
What problems is the product solving and how is that benefiting you?
Its helped with my work load management keeping everything i need to do all visible. It allows me to contact multiple people at once as well as manage my clients via the ticketing system.
Knowledge Base
What do you like best about the product?
The convenience of getting content to our client base, and the analytics around what they are searching for is top notch. The fact that I can update my knowledge base if a user is looking for something they can't find is valuable. Additionally, being able to identify which pages are being looked at most often has made it easier to link to more helpful resources.
What do you dislike about the product?
The only downside, which we were able to work around, is the analytics being impacted by those of us working in the knowledge base and on Hubspot. We turned some noise down around our ips and it was fixed. It would be nice to have our own usage dialed down out of the box so that our internal team searching is separate from users. There is value in knowing what our own team is looking for (for internal educational purposes) compared to what our clients are searching for (to better drive sales and understanding).
What problems is the product solving and how is that benefiting you?
We are educating people about who we are, what we do, and how they can best use our product. They are able to work through step by step within our tool based on image descriptions in the knowledge base. We are able to link to next steps, and the user can understand where they need to click next, what steps naturally make sense to continue to take advantage of best practices. We also use HubSpot for sales tracking which is use to organize leads.
Recommendations to others considering the product:
It is great.
A system that solves problems
What do you like best about the product?
I enjoy how easy the system is to integrate with existing systems, as well as the simplicity. Too many systems have dozens of features that you will never use.
What do you dislike about the product?
The system itself has it's limits, and you do have to work within it, which can be frustrating
What problems is the product solving and how is that benefiting you?
Utilizing the knowledge base, I wanted to improve our FAQ and combine all of the separate services into one system.
Recommendations to others considering the product:
If you want a single location to house all of your services on the back end, this is perfect.
Knowledge Base
What do you like best about the product?
- Editing tools
- Design options
- Link Building
- Structure of the whole Help Center
- Easy Navigation between staging and live articles
- Design options
- Link Building
- Structure of the whole Help Center
- Easy Navigation between staging and live articles
What do you dislike about the product?
- Issues with the targeting of appropriate groups in relation to the time they spent in the application or missing conditions within some CRM filters.
What problems is the product solving and how is that benefiting you?
- Knowledge Base
- Automation of product marketing
- Automation of product marketing
Hubspot Service Hub, my goto.
What do you like best about the product?
The ease of having all technical issues inserted into one location without having to jump so many hurdles.
What do you dislike about the product?
Emails in the tickets are sometimes unorganised.
What problems is the product solving and how is that benefiting you?
Faster communication with customers and helping them resolve critical issues. Direct communication with the customer and keeping a record of the history
Hubspot Service Hub integration
What do you like best about the product?
How easy it is to work with and how the pages are getting created.
What do you dislike about the product?
There are a lot of options, which is a good thing of course. But it will demand some time to figure out what can work and where to find it. But at the end it's worth it.
What problems is the product solving and how is that benefiting you?
Merging our old service system with Service Hub, the integration went quite easy and well. Only a few adjusted had to be made in order to get it to our taste.
Recommendations to others considering the product:
Just go for it, try it out. It really works easy and convenient.
Easy to use, clean lay-out and versatile
What do you like best about the product?
As an user of Hubspot I appreciate the functionalities, the clean setup and the different ways of using it. I do know from my colleagues that the tool is on the top end when it comes to costs, that is a downside.
What do you dislike about the product?
See above, price. Since I need to add more text to this box: the price of the tool is a bit high.
What problems is the product solving and how is that benefiting you?
I am not sure what this is, but I guess its the way to reach your customer service. They always been friendly and quick with responding.
Good start on Knowledge Base tool but needs a lot of work
What do you like best about the product?
Having a Knowledge Base tool integrated into the platform is really useful. You don't need to use a third-party tool or completely customise a system to get one started on your website.
It's also very intuitive if you're used to creating website pages and blog posts via HubSpot Marketing Hub. Current users should find it easy to navigate and understand the system.
There's a lot of potential for the Knowledge Base to contribute to SEO efforts and educate potential clients before they reach out to us. It's great that HubSpot for made this tool available!
It's also very intuitive if you're used to creating website pages and blog posts via HubSpot Marketing Hub. Current users should find it easy to navigate and understand the system.
There's a lot of potential for the Knowledge Base to contribute to SEO efforts and educate potential clients before they reach out to us. It's great that HubSpot for made this tool available!
What do you dislike about the product?
Knowledge Base lacks a lot of basic design and SEO customisations. You're tied down by the template builder and have little flexibility in updating article titles and URLs. This means that optimising for branding, user experience and keywords is difficult.
For some reason, you're also not able to use CTAs from the Marketing Hub on your Knowledge Base articles. You're limited to creating links on the article text, which is not ideal for lead generation.
For some reason, you're also not able to use CTAs from the Marketing Hub on your Knowledge Base articles. You're limited to creating links on the article text, which is not ideal for lead generation.
What problems is the product solving and how is that benefiting you?
We are trying to improve our SEO and streamlining our funnel by answering FAQs. We haven't had much impact as we're waiting on more design and SEO features before putting more into the tool.
Recommendations to others considering the product:
If you're not on HubSpot yet and are looking to use this primarily for the Knowledge Base, it'd be best to wait until the platform has more robust features and flexibility.
User Review App
What do you like best about the product?
It is user-friendly. You can create reports and automatic task
What do you dislike about the product?
There are some bugs and sometimes limit our access to be more productive
What problems is the product solving and how is that benefiting you?
Automatic tasking of some activities and tagging accounts.
Recommendations to others considering the product:
The friendly use of software
Super easy to use
What do you like best about the product?
We primarily use the service hub for its knowledge base because it provides a very clean and professional look on both web & mobile view. You can also see how many people view the articles and the ratings. This helps us know what our customers really more help in and we plan our content accordingly.
The ticket system is pretty decent too. It's easy to manage.
The ticket system is pretty decent too. It's easy to manage.
What do you dislike about the product?
You can't really customise the layout but they do give you a few layout variations to choose from. One thing I wish could be added is the option to edit meta description and SEO stuff.
We hope that the feedback survey feature can be more customisable too. It's currently very limited. Hence, we chose not to use it at the moment.
We hope that the feedback survey feature can be more customisable too. It's currently very limited. Hence, we chose not to use it at the moment.
What problems is the product solving and how is that benefiting you?
We needed a knowledge base or what we call a Help Centre as a platform for our clients to self-educate themselves regarding our software. Previously, we used WordPress but the design was not mobile-friendly. Hubspot allows us to create a beautiful help centre so we can focus on improving our software rather than spending time designing a website.
Recommendations to others considering the product:
Hubspot has a lot of online courses. Consider learning in-depth from their courses so you can utilise the HubSpot Service Hub to its fullest potential.
On a side note, if you are considering to purchase the Service Hub, you might as well go all out and get the marketing and sales hub together. It's a whole ecosystem that can improve your workflow.
On a side note, if you are considering to purchase the Service Hub, you might as well go all out and get the marketing and sales hub together. It's a whole ecosystem that can improve your workflow.
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