Service Hub Professional
HubSpotReviews from AWS customer
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Knowledge Base
What do you like best about the product?
- Editing tools
- Design options
- Link Building
- Structure of the whole Help Center
- Easy Navigation between staging and live articles
- Design options
- Link Building
- Structure of the whole Help Center
- Easy Navigation between staging and live articles
What do you dislike about the product?
- Issues with the targeting of appropriate groups in relation to the time they spent in the application or missing conditions within some CRM filters.
What problems is the product solving and how is that benefiting you?
- Knowledge Base
- Automation of product marketing
- Automation of product marketing
Hubspot Service Hub, my goto.
What do you like best about the product?
The ease of having all technical issues inserted into one location without having to jump so many hurdles.
What do you dislike about the product?
Emails in the tickets are sometimes unorganised.
What problems is the product solving and how is that benefiting you?
Faster communication with customers and helping them resolve critical issues. Direct communication with the customer and keeping a record of the history
Hubspot Service Hub integration
What do you like best about the product?
How easy it is to work with and how the pages are getting created.
What do you dislike about the product?
There are a lot of options, which is a good thing of course. But it will demand some time to figure out what can work and where to find it. But at the end it's worth it.
What problems is the product solving and how is that benefiting you?
Merging our old service system with Service Hub, the integration went quite easy and well. Only a few adjusted had to be made in order to get it to our taste.
Recommendations to others considering the product:
Just go for it, try it out. It really works easy and convenient.
Easy to use, clean lay-out and versatile
What do you like best about the product?
As an user of Hubspot I appreciate the functionalities, the clean setup and the different ways of using it. I do know from my colleagues that the tool is on the top end when it comes to costs, that is a downside.
What do you dislike about the product?
See above, price. Since I need to add more text to this box: the price of the tool is a bit high.
What problems is the product solving and how is that benefiting you?
I am not sure what this is, but I guess its the way to reach your customer service. They always been friendly and quick with responding.
Good start on Knowledge Base tool but needs a lot of work
What do you like best about the product?
Having a Knowledge Base tool integrated into the platform is really useful. You don't need to use a third-party tool or completely customise a system to get one started on your website.
It's also very intuitive if you're used to creating website pages and blog posts via HubSpot Marketing Hub. Current users should find it easy to navigate and understand the system.
There's a lot of potential for the Knowledge Base to contribute to SEO efforts and educate potential clients before they reach out to us. It's great that HubSpot for made this tool available!
It's also very intuitive if you're used to creating website pages and blog posts via HubSpot Marketing Hub. Current users should find it easy to navigate and understand the system.
There's a lot of potential for the Knowledge Base to contribute to SEO efforts and educate potential clients before they reach out to us. It's great that HubSpot for made this tool available!
What do you dislike about the product?
Knowledge Base lacks a lot of basic design and SEO customisations. You're tied down by the template builder and have little flexibility in updating article titles and URLs. This means that optimising for branding, user experience and keywords is difficult.
For some reason, you're also not able to use CTAs from the Marketing Hub on your Knowledge Base articles. You're limited to creating links on the article text, which is not ideal for lead generation.
For some reason, you're also not able to use CTAs from the Marketing Hub on your Knowledge Base articles. You're limited to creating links on the article text, which is not ideal for lead generation.
What problems is the product solving and how is that benefiting you?
We are trying to improve our SEO and streamlining our funnel by answering FAQs. We haven't had much impact as we're waiting on more design and SEO features before putting more into the tool.
Recommendations to others considering the product:
If you're not on HubSpot yet and are looking to use this primarily for the Knowledge Base, it'd be best to wait until the platform has more robust features and flexibility.
User Review App
What do you like best about the product?
It is user-friendly. You can create reports and automatic task
What do you dislike about the product?
There are some bugs and sometimes limit our access to be more productive
What problems is the product solving and how is that benefiting you?
Automatic tasking of some activities and tagging accounts.
Recommendations to others considering the product:
The friendly use of software
Super easy to use
What do you like best about the product?
We primarily use the service hub for its knowledge base because it provides a very clean and professional look on both web & mobile view. You can also see how many people view the articles and the ratings. This helps us know what our customers really more help in and we plan our content accordingly.
The ticket system is pretty decent too. It's easy to manage.
The ticket system is pretty decent too. It's easy to manage.
What do you dislike about the product?
You can't really customise the layout but they do give you a few layout variations to choose from. One thing I wish could be added is the option to edit meta description and SEO stuff.
We hope that the feedback survey feature can be more customisable too. It's currently very limited. Hence, we chose not to use it at the moment.
We hope that the feedback survey feature can be more customisable too. It's currently very limited. Hence, we chose not to use it at the moment.
What problems is the product solving and how is that benefiting you?
We needed a knowledge base or what we call a Help Centre as a platform for our clients to self-educate themselves regarding our software. Previously, we used WordPress but the design was not mobile-friendly. Hubspot allows us to create a beautiful help centre so we can focus on improving our software rather than spending time designing a website.
Recommendations to others considering the product:
Hubspot has a lot of online courses. Consider learning in-depth from their courses so you can utilise the HubSpot Service Hub to its fullest potential.
On a side note, if you are considering to purchase the Service Hub, you might as well go all out and get the marketing and sales hub together. It's a whole ecosystem that can improve your workflow.
On a side note, if you are considering to purchase the Service Hub, you might as well go all out and get the marketing and sales hub together. It's a whole ecosystem that can improve your workflow.
User Friendly with a seamless interface
What do you like best about the product?
How easy it was to edit and make changes, the process from writing to publishing was seamless. The Image pool was very useful as I can then transfer my assets to other Users editing or posting their own Knowledge-based posts. That it is a platform that allows multiple users to propagate simultaneously making it easier to delegate tasks to my team.
What do you dislike about the product?
Not much to be honest as my work with the tool was rudimentary at best, however, as a new user I felt I would have benefited more with custom templates as presets that I can choose from. With tools such as these, I would have prefered to see some external monitoring metrics of the volume and unique hits with basic demographical information to allow me to better curate my future posts.
What problems is the product solving and how is that benefiting you?
A Mobile Help desk is imperative in this day in age and with the HubSpot Service Hub, I can have a repository of information that allows users to be better acquainted with the tools that my software ecosystem can provide.
Recommendations to others considering the product:
With tools such as these, I would have prefered to see some external monitoring metrics of the volume and unique hits with basic demographical information to allow me to better curate my future posts.
Excellent CRM and ticketing tool
What do you like best about the product?
My favorite part of hubspot is the versatility of use and having multiple departments on the same team. There are more than one way to achieve many tasks, leaving it up to the user to decide what best works for their needs. In my role (client support manager), it’s great that I can track Deals and be prepared for which clients are going to be in on-boarding soon so that my team is ready. When onboarding is nearly done- I can send a task to my counterpart in the call center. Everyone knows at all times where each client is at in the process from beginning to demo to onboarding to live!
What do you dislike about the product?
Hubspot is largely focused on the sales side of things. I wish there were more integrations for service tasks. Hubspot academy has lots of certifications! None of which are for service, though.
What problems is the product solving and how is that benefiting you?
All of our tickets are worked in Hubspot. The conversations screen is great. Our clients chat or email and we can not only reply from there, but we can also open a ticket from within the conversation!
Recommendations to others considering the product:
This is a very powerful tool for your company. Like all tools, it will only be as accurate as the information it is provided. Take advantage of the available ability to customize fields. This is instrumental in using their fantastic customizable reports. More importantly, take advantage of Hubspot Academy and the Hubspot Community. Knowledge is power! This tool is capable of more than most realize ;)
The most intuitive Platform out there
What do you like best about the product?
Everything is user-friendly, everything. You don't need to be an IT person, you don't even need an IT person. The knowledgebase is a fantastic asset for our customers and really improves the ability for them to self-service. We can write a new article in real-time as new questions or topics come up. They even have a 'searches without a result' chart so you can see what people are searching for. The feedback tool for NPS and CSAT is brilliant too, that's something we'd traditionally outsource to an external tool but would then not link back to the customer record or have any automation attached to it. We use that now as leading indicators throughout the customer journey, rather than analysing quarterly.
What do you dislike about the product?
There have been some really good improvements to the layout and theme settings in the knowledgebase to make it more customisable but the one thing I'd love to see is a second knowledgebase, or even a third! That's really the next step is to be able to create a knowledgebase specific to different customer groups or business units. It would also be great to have an internal staff knowledgebase too.
What problems is the product solving and how is that benefiting you?
For us it was the ticketing system that we really needed. We have multiple customer request types that get handled by different teams in different states nationally. To be able to track customer requests in real time, see who's working on them, how long it takes to close and even use the feedback tool to then survey the customer on the resolution of their request is incredibly valuable.
Recommendations to others considering the product:
Do your research but HubSpot Service is definitely one of the best when used with HubSpot CRM.
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