Service Hub Professional
HubSpotReviews from AWS customer
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Great Product!
What do you like best about the product?
I would consider the ease of communicating within the ticketing system and having everything housed in a central location is the best part of Hubspot
What do you dislike about the product?
Merging tickets is still a bit of a pain and can cause the view to be a bit funky.
What problems is the product solving and how is that benefiting you?
With new alerts from the service Hub I am constantly in the know about new Hubspot features.
Recommendations to others considering the product:
Great Product, easy to use.
I have really enjoyed this tool
What do you like best about the product?
This tool is simple and easy to use. You can ask your clients for a review and also provide easy and simple ways for them to respond.
What do you dislike about the product?
I dislike the category of the smiley faces. There needs to be some description. I had a client who clicked the medium happy face, but when I reached out, they were actually very happy with us. Maybe a description of each smiley would be easier for them to understand?
What problems is the product solving and how is that benefiting you?
I am using it for customer interactions, updates, and feedback. This is a great tool, if I send the client something and they say they never got it. I can use the tracking tools to see what has been done.
Recommendations to others considering the product:
Compare important metrics like ability to see when clients open and read messages.
Quick, efficient, easy to navigate
What do you like best about the product?
Everything is in one CRM. Helps me stay organized and able to track my clients and sales goals. The stages are helpful too as it allows me to know the status of my clients. It's been the best CRM I've used to date.
The READ RECEIPT tool is also amazing as it helps me understand who engages with my emails.
The READ RECEIPT tool is also amazing as it helps me understand who engages with my emails.
What do you dislike about the product?
Don't really have any dislikes - Maybe if Hubspot was compatible with our quote CRM to transfer client contacts over versus me manually inputting contact info.
What problems is the product solving and how is that benefiting you?
Keeping track of all my clients. Keeping organized as well as I deal with over 500 clients and no one is missed. Task tool as I've benefited from as it also ensures no one slips through the cracks. It has helped me track my sales goals per quarter.
Recommendations to others considering the product:
Hubspot is a great program to help you stay organized and efficient. It provides me with all the tools necessary in one CRM.
HubSpot Knowledge Base
What do you like best about the product?
I have used multiple aspects of HubSpot in my current role, but I am presently working on a lot of items within the HubSpot knowledge base. The knowledge base in particular has been an incredibly comprehensive section of HubSpot. I have been incredibly satisfied with HubSpot's ability to sort articles into different categories and the customization of the base templates. My help centre looks incredible and I'm really pleased with it! HubSpot is great because it allows me to create, fill out, and edit my knowledge base for as long as I'd like before publishing it, meaning I can wait until it is 110% perfect before releasing it to my customers. That being said, I can't wait to release it to them because I know they're going to love it!
What do you dislike about the product?
Because HubSpot is so comprehensive, and their service hub is so new, it is taking me a bit longer than expected to get used to. I am currently ramping up on this new system as a ticketing software in order to resolve issues for clients. I wouldn't necessarily say this is a downfall, but it is ultimately taking me much more time than with other software to learn how to best use the product. However, I really see this being the case because it has the capability to do so much. If you're considering adopting HubSpot as your customer service software, just give yourself enough time to transfer over to it and you will ultimately be way more satisfied with the functionality despite the additional training time.
What problems is the product solving and how is that benefiting you?
Service Hub is helping me with the expansion of my team. We are growing very rapidly and have gone from a shared inbox to a ticketing system as this is the only way we can effectively scale internally.
Overall I'm happy with the HubSpot Service Hub
What do you like best about the product?
I like how easy it is to see info about the person who submitted the ticket and how easy it is to assign tickets to other departments.
I also like that everyone in the company can see the ticket history and jump in if needed.
I also like that everyone in the company can see the ticket history and jump in if needed.
What do you dislike about the product?
I don't love that it shows up in both Tickets and also in Conversations. The email notifications I get link to the conversation, so if I mark the conversation as closed, I have to also remember to close the ticket.
What problems is the product solving and how is that benefiting you?
It gives us a central location to house all dealer questions/answers for the entire company to see. It keeps communication streamlined and transparent.
Useful tool out of the box
What do you like best about the product?
Allows me to automatically deploy a variety of survey types based on different triggers.
What do you dislike about the product?
The reporting could use an upgrade. There were also limitations due to certain survey fields not being able to be pulled in as reporting criteria.
What problems is the product solving and how is that benefiting you?
Identifying issues with new customers immediately so they can be remediated and the customer can be retained.
Recommendations to others considering the product:
If you have any reporting needs, go through the specific requirements with the Sales team prior to signing on.
Cool service but needs work
What do you like best about the product?
My customer support team likes the tickets the best.
What do you dislike about the product?
the knowledge base - its kind of silly you can't customize fonts and certain styles like you do out website.
What problems is the product solving and how is that benefiting you?
the customer support team is able to keep track of orders for existing and new clients. it helps with our reporting comparing it to out deals.
the live chat is a great feature, we use it in 2 different places and would love to start using the chat bots
the live chat is a great feature, we use it in 2 different places and would love to start using the chat bots
It adapts very well to the service needs
What do you like best about the product?
I like that different service processes can be modeled. In my case, I have three different areas and I can measure their productivity in each of their variables. The feedback we receive from our clients after each service is very important, as it allows us to act quickly and not lose sight of the perception and opinion about our services. Additionally, HubSpot is always trending and constantly providing new solutions for its clients :).
What do you dislike about the product?
It is limited to surveying other types of things, such as creating a survey from a list of customized options.
E.g.: Why did you decide to leave our service?
due to lack of time, due to money, due to lack of knowledge, etc.
E.g.: Why did you decide to leave our service?
due to lack of time, due to money, due to lack of knowledge, etc.
What problems is the product solving and how is that benefiting you?
I can control customer requirements and team performance easily and quickly. One of the best benefits is that I can make changes myself without needing a special programmer.
It also allowed me to connect the commercial area with the service areas to deliver a better experience to our customers. Having a single meeting point between the areas makes it much easier to know the customer's history and to help them much faster.
Finally, I think it's good to always provide information about what is being done on the platform. Make gradual changes so that the user experience is much better.
It also allowed me to connect the commercial area with the service areas to deliver a better experience to our customers. Having a single meeting point between the areas makes it much easier to know the customer's history and to help them much faster.
Finally, I think it's good to always provide information about what is being done on the platform. Make gradual changes so that the user experience is much better.
Recommendations to others considering the product:
I hope you choose HubSpot as your business partner, they are a great company that always responds to the needs of their users.
Hubspot Service Hub is good
What do you like best about the product?
You get pretty fast answers, even when sometimes you could have found an article somewhere, and they really know their stuff. If they don't know at first then figure it out they come back to you.
What do you dislike about the product?
I think that when you search for knowledge you don't always get relevant articles
What problems is the product solving and how is that benefiting you?
Mostly organising my contacts and deal list according to different classifications, source, type of contact etc. and creating reports
Very easy work flow
What do you like best about the product?
My favorite part is being able to make email templates so easily. All the tools that I can use to do so.
What do you dislike about the product?
The email date format in the inbox when viewing the email body. I would like it to be at the top instead of having to scroll down.
What problems is the product solving and how is that benefiting you?
Being able to have everything on one service rather than multiple.
Recommendations to others considering the product:
n/a
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