Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot Knowledge Base
What do you like best about the product?
I have used multiple aspects of HubSpot in my current role, but I am presently working on a lot of items within the HubSpot knowledge base. The knowledge base in particular has been an incredibly comprehensive section of HubSpot. I have been incredibly satisfied with HubSpot's ability to sort articles into different categories and the customization of the base templates. My help centre looks incredible and I'm really pleased with it! HubSpot is great because it allows me to create, fill out, and edit my knowledge base for as long as I'd like before publishing it, meaning I can wait until it is 110% perfect before releasing it to my customers. That being said, I can't wait to release it to them because I know they're going to love it!
What do you dislike about the product?
Because HubSpot is so comprehensive, and their service hub is so new, it is taking me a bit longer than expected to get used to. I am currently ramping up on this new system as a ticketing software in order to resolve issues for clients. I wouldn't necessarily say this is a downfall, but it is ultimately taking me much more time than with other software to learn how to best use the product. However, I really see this being the case because it has the capability to do so much. If you're considering adopting HubSpot as your customer service software, just give yourself enough time to transfer over to it and you will ultimately be way more satisfied with the functionality despite the additional training time.
What problems is the product solving and how is that benefiting you?
Service Hub is helping me with the expansion of my team. We are growing very rapidly and have gone from a shared inbox to a ticketing system as this is the only way we can effectively scale internally.
Overall I'm happy with the HubSpot Service Hub
What do you like best about the product?
I like how easy it is to see info about the person who submitted the ticket and how easy it is to assign tickets to other departments.
I also like that everyone in the company can see the ticket history and jump in if needed.
I also like that everyone in the company can see the ticket history and jump in if needed.
What do you dislike about the product?
I don't love that it shows up in both Tickets and also in Conversations. The email notifications I get link to the conversation, so if I mark the conversation as closed, I have to also remember to close the ticket.
What problems is the product solving and how is that benefiting you?
It gives us a central location to house all dealer questions/answers for the entire company to see. It keeps communication streamlined and transparent.
Useful tool out of the box
What do you like best about the product?
Allows me to automatically deploy a variety of survey types based on different triggers.
What do you dislike about the product?
The reporting could use an upgrade. There were also limitations due to certain survey fields not being able to be pulled in as reporting criteria.
What problems is the product solving and how is that benefiting you?
Identifying issues with new customers immediately so they can be remediated and the customer can be retained.
Recommendations to others considering the product:
If you have any reporting needs, go through the specific requirements with the Sales team prior to signing on.
Cool service but needs work
What do you like best about the product?
My customer support team likes the tickets the best.
What do you dislike about the product?
the knowledge base - its kind of silly you can't customize fonts and certain styles like you do out website.
What problems is the product solving and how is that benefiting you?
the customer support team is able to keep track of orders for existing and new clients. it helps with our reporting comparing it to out deals.
the live chat is a great feature, we use it in 2 different places and would love to start using the chat bots
the live chat is a great feature, we use it in 2 different places and would love to start using the chat bots
It adapts very well to the service needs
What do you like best about the product?
I like that different service processes can be modeled. In my case, I have three different areas and I can measure their productivity in each of their variables. The feedback we receive from our clients after each service is very important, as it allows us to act quickly and not lose sight of the perception and opinion about our services. Additionally, HubSpot is always trending and constantly providing new solutions for its clients :).
What do you dislike about the product?
It is limited to surveying other types of things, such as creating a survey from a list of customized options.
E.g.: Why did you decide to leave our service?
due to lack of time, due to money, due to lack of knowledge, etc.
E.g.: Why did you decide to leave our service?
due to lack of time, due to money, due to lack of knowledge, etc.
What problems is the product solving and how is that benefiting you?
I can control customer requirements and team performance easily and quickly. One of the best benefits is that I can make changes myself without needing a special programmer.
It also allowed me to connect the commercial area with the service areas to deliver a better experience to our customers. Having a single meeting point between the areas makes it much easier to know the customer's history and to help them much faster.
Finally, I think it's good to always provide information about what is being done on the platform. Make gradual changes so that the user experience is much better.
It also allowed me to connect the commercial area with the service areas to deliver a better experience to our customers. Having a single meeting point between the areas makes it much easier to know the customer's history and to help them much faster.
Finally, I think it's good to always provide information about what is being done on the platform. Make gradual changes so that the user experience is much better.
Recommendations to others considering the product:
I hope you choose HubSpot as your business partner, they are a great company that always responds to the needs of their users.
Hubspot Service Hub is good
What do you like best about the product?
You get pretty fast answers, even when sometimes you could have found an article somewhere, and they really know their stuff. If they don't know at first then figure it out they come back to you.
What do you dislike about the product?
I think that when you search for knowledge you don't always get relevant articles
What problems is the product solving and how is that benefiting you?
Mostly organising my contacts and deal list according to different classifications, source, type of contact etc. and creating reports
Very easy work flow
What do you like best about the product?
My favorite part is being able to make email templates so easily. All the tools that I can use to do so.
What do you dislike about the product?
The email date format in the inbox when viewing the email body. I would like it to be at the top instead of having to scroll down.
What problems is the product solving and how is that benefiting you?
Being able to have everything on one service rather than multiple.
Recommendations to others considering the product:
n/a
Great Platform!
What do you like best about the product?
Hubspot is a great platform for keeping track of the task and work in a clean matter. It has the most clean interface I have ever seen in a wotk enviroment. I had worked on other platforms and any of those were nowhere near to being this clean. It also has a lot of tools for the administrator and also a lot of tools for the employee like using tickets to keep track of the task you are working on and with all the information you need like the ticket description, the market, the time and the assigned date, the owner of the ticket and the ticket status. All this options are so usefull in the longrun. Maybe you'll need some time to get use to them, because there are a lot of new tools and options, but when you get the hang of all of them, then you would never want to work in a different way.
What do you dislike about the product?
At first it can be intimidating for new users. Like I previously said, you'll need some time to get use to all of the tools and options Hubspot offers, because some of those tools are not made for all employees and may get in your way.
What problems is the product solving and how is that benefiting you?
I am using hubspot for getting my work in order and being more organized with my tasks.
Recommendations to others considering the product:
Always ask your supperiors about how to use any option you are not sure how it works.
Excellent to Organize Workflow
What do you like best about the product?
What I like about HubSpot is that you can organize and filter all your data. You can link tickets to companies or deals making sure everything goes into record and others can see what has been done surrounding that task. As well it allows you to communicate in a more efficient way between members of several teams, reducing resolution time in most of the cases.
What do you dislike about the product?
I don't like the way conversations are shown. It can get confusing the way the message shows when you click on "show more", it shows you the same message more than once making it hard to follow the thread of the conversation. Tries to mirror the Gmail way but as the chain continues to grow it just gets more confusing.
What problems is the product solving and how is that benefiting you?
I'm reducing the time of resolution with my clients. As the company is managing several deals, we get hundreds of emails daily from different restaurants, with HubSpot we can filter and assign companies to users, reducing the time of search and getting a resolution faster, if not a resolution, at least a response to make sure the customer we are on the same page.
Recommendations to others considering the product:
I recommend to have a plan to organize effectively the Companies, Conversations, Deals and Tickets so when the workflow is high, the system filters everything automatically so the information can be received by the correct user. That will reduce cloned information and will reduce the effort for the company and clients.
At first I was overwhelmed by everything but quickly got used to the menus and the interface.
What do you like best about the product?
Ticketing board and notifications are the most used by me and are very easy to use. The chat system aswell is very quick and responsive. It is easy to follow up on potential customers and get there view of our service.
What do you dislike about the product?
There could be color-coding on the tickets that arrive. Something like black for new tickets green for replied tickets yellow for tickets that have not been replied of looked at for 10 minutes and red for 30 min not replied tickets, bold black for closed tickets. That is in the table view of tickets. The board ticket view could have all the tickets from all pipelines, at the moment in board view you could only look at tickets from one pipeline. Easier setup of the sound notifications for a new chat and ticket arrival.
What problems is the product solving and how is that benefiting you?
We solve our client problems usually related to the servers that they are renting from us. hub spot lets us communicate with them faster. Via chat system, we usually solve quick problems that our client have like missing payments or help logging into their accounts.
Recommendations to others considering the product:
Don't be afraid to try everything out. Look at all the menus and tabs. At first, it may look overwhelming but you quickly get used to it and feel right at home. It is very customizable but does have its limits but they are very hard to reach and are very specific to our situation and use of hub spot.
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