Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
Hubspot Service Hub review
What do you like best about the product?
I think HubSpot gives a really good solution for getting feedback from users via surveys and NPS score.
In one day implementation, it gave a us the ability to get valuable feedback from our customers without the need to integrate new software. More ever we keep everything connected to our CRM so we can make smarter decisions. In general, what I do like in Hubspot is the pricing, training/product eduction is amazing, easy to implement and grow usage of the product, does the job if you're starting. One of the strongest arguments to use HubSpot service hub is that it's connected to all the other services that ask you will need as a company, like, marketing automation, sales management, email automation, landing pages, CRM, service. so you can have a one stop shop to handle customer relationship
In one day implementation, it gave a us the ability to get valuable feedback from our customers without the need to integrate new software. More ever we keep everything connected to our CRM so we can make smarter decisions. In general, what I do like in Hubspot is the pricing, training/product eduction is amazing, easy to implement and grow usage of the product, does the job if you're starting. One of the strongest arguments to use HubSpot service hub is that it's connected to all the other services that ask you will need as a company, like, marketing automation, sales management, email automation, landing pages, CRM, service. so you can have a one stop shop to handle customer relationship
What do you dislike about the product?
For the feedback tools - it's not a very robust tool if you compare it to dedicated NPS tools. but I think it does the basic stuff. I guess that in the future we will move to a dedicated tool.
Hubspot service is not the best I will argue that they need to improve more and give better service (and faster). I am sure that they can do a better job for their customers.
Hubspot service is not the best I will argue that they need to improve more and give better service (and faster). I am sure that they can do a better job for their customers.
What problems is the product solving and how is that benefiting you?
For me as a growth manager mainly getting feedback from our customers.
Recommendations to others considering the product:
If you're starting with user feedback that the right product - if not look for a dedicated solution
Excellent Customer Service
What do you like best about the product?
The Help Desk folks are excellent. They know their information about the platform extremely well and are always quick to help. I am able to use chat as well to quickly get answers so as to not waste time on calls or wait for emails.
What do you dislike about the product?
Sometimes there are limitations to the platform and I get an 'unfortunately' answer. But it's not the reps' fault.
What problems is the product solving and how is that benefiting you?
We use HubSpot as our CRM at the moment. It is inexpensive to use for my company even if the system can't do everything we need it to do. We use the Hub as a resource to help build out reports and solve problems that arise.
Recommendations to others considering the product:
The chat is fantastic, use it often! It is extremely helpful to be able to multitask while solving a problem and not have to worry about taking time out to make a call or have a meeting.
Best CRM
What do you like best about the product?
I am using HS on a daily basis for customer service purposes - it is well designed with easy access to inbox and tickets. It is amazing that it also contains features for sales and marketin
What do you dislike about the product?
Well, there is such thing - maybe to much of analytics which is not useful tool for my daily purposes.Overall, it is the best CRM iever used
What problems is the product solving and how is that benefiting you?
Customer Service - easy access, fast approach and perfect CRM
Recommendations to others considering the product:
It's easy - feel free to use it
So far, so good!
What do you like best about the product?
So far, I like the visibility that I have into being able to view my clients and their details. I'm able to create my own view, new fields, etc. to make everything more efficient when working in hubspot. I can also tell that they are working to make the software better and listening to feedback.
What do you dislike about the product?
There seems to be some errors, bugs, issues sometimes. i can tell it is still a developing product. It also is not as user-friendly as far as the UI is concerned. I think a cleaner format would make it a little more easier on the eyes. I do know that in order to have this much functionality, it is not as easier to have a cleaner/neater UI but it is something to consider.
What problems is the product solving and how is that benefiting you?
See tickets, clients, information for all clients. I see being able to have all the information for one group in one spot is super helpful. I do like that I'm able to assign tickets to specific companies so that when I view the company it has all the information that I need.
Feedback tool review
What do you like best about the product?
I love that I'm able to see the analytic data of who is opening and receiving my Feedback emails. It's extremely important to know if there is something I need to change to increase my open rate.
I also like the automation side of things that allows user to automatically be notified that something belongs to them rather than having to rely on email to be sent.
I also like the automation side of things that allows user to automatically be notified that something belongs to them rather than having to rely on email to be sent.
What do you dislike about the product?
I would like for there to be a bit more customization available for the CSAT survey. Possibly personalizing the clickable emotion faces to something else. (stars, 1-5 scale, etc...).
This would better accommodate a wider range of responses.
This would better accommodate a wider range of responses.
What problems is the product solving and how is that benefiting you?
One major hurdle that I needed to overcome was figuring out how to resurvey users after specific triggers. I eventually figured out that I needed to create contact properties and have my automation reset and retrigger the property in order to make the survey resend.
It would be awesome if there were some built-in pointers or steps that led the user toward that goal as I'm sure I'm not that only one that would have a use case for it.
Also, the implementation of mobile ticketing in service hub is something that still has not been solved and is crucial due to the on-the-go nature of our service department.
It would be awesome if there were some built-in pointers or steps that led the user toward that goal as I'm sure I'm not that only one that would have a use case for it.
Also, the implementation of mobile ticketing in service hub is something that still has not been solved and is crucial due to the on-the-go nature of our service department.
Recommendations to others considering the product:
Please work on adding Tickets to the mobile app. Our service team travels all over the world servicing clients and we require the use of mobile tickets for ease of updating status and to keep things moving.
Hubspot: The Best Ticketing Tool
What do you like best about the product?
Hubspot helped me change the ticket status and made it easier for me to assign tickets and send automatic email replies to clients. So far, using Hubspot is the best as it has very user friendly interface and lessen my workload for tickets.
What do you dislike about the product?
There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot. There are some downtimes with hubspot.
What problems is the product solving and how is that benefiting you?
Problems with changing the ticket status manually. With hubspot you can automate the ticket statuses
Recommendations to others considering the product:
N/A
Effective and easy to use, but not as advanced
What do you like best about the product?
Quick support service, many options in customising and building new funnels. I like creating workflows, it's really intuitive and has a lot of options to integrate with customer properties.
What do you dislike about the product?
It's quite limited for what I do - I manage support team in my company, and the platform is more fore marketing and sales. When I do some marketing things that require those tools - hubspot is great.
Sometimes the support hubspot gives is not 100% and sometimes I need to give a lot of information in order to explain the problem. Some reps are more professional than others.
Sometimes the support hubspot gives is not 100% and sometimes I need to give a lot of information in order to explain the problem. Some reps are more professional than others.
What problems is the product solving and how is that benefiting you?
Building a more organized infrastructure, giving better service to our customers, creating customaed emails. I'm trying to increase engagement and using the workflows for it
Recommendations to others considering the product:
There are great marketing tools, and also support tools, but not as much. You need to explore it yourself a lot, but once you get the hang of it it becomes easy and really fun to use
HubSpot Is Great
What do you like best about the product?
Very easy to pick up and use efficiently on a day to day basis.
What do you dislike about the product?
Sometimes a few connection and email response issues
What problems is the product solving and how is that benefiting you?
Ticketing and dealing with clients
Very happy with HubSpot
What do you like best about the product?
HubSpots ticketing solution is super helpful for us to keep track of everything to do with our customers as well as tasks to help remind us of all things we need to remember
What do you dislike about the product?
The tool for making reports is at bit tricky, and I wish we could have more dashbords/more reports per dashboard
What problems is the product solving and how is that benefiting you?
We are solving our clients problems faster and more effectively and getting helpful statistics by creating our own tagging system
Hubspot Ticketing Features
What do you like best about the product?
The ease in which you can move tickets without needing to open them, the integration of chat features/notifications into Slack and the automated email sequencing feature.
What do you dislike about the product?
The inability to forward emails directly from a ticket.
What problems is the product solving and how is that benefiting you?
TIme management - Greatly improved via fully customisable automated sequencing
showing 2,761 - 2,770