Service Hub Professional
HubSpotReviews from AWS customer
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Awesome CRM
What do you like best about the product?
There are tons of customization options and integrations.
What do you dislike about the product?
I wish the entries had a more visible number identifier.
What problems is the product solving and how is that benefiting you?
Managing customers, contacts, deals, and tickets.
Customer Support Specialist Review of Hubspot and features
What do you like best about the product?
I like best the ability to manage conversations from the Help Desk view and be able to sort and organize conversations based on the topic/area of concern. It makes it easy to view and keep track of conversations to then help clients.
What do you dislike about the product?
It can be laggy at times and there are times where there are partial UI changes that impede some functionality of Hubspot. i.e. when using the insert dropdown there was a time where the UI was "broken" as changes were being applied that made adding knowledge base articles tedious.
What problems is the product solving and how is that benefiting you?
Customers coming in with questions, concerns, need of assistance, etc. We use hubspot to manage and communicate directly with customers and with Hubspot makes it easy to do so without clutter, needing to track down people/old conversations and be efficient with communications.
Robust and Thorough
What do you like best about the product?
Provides a robust set of features and tools. Allows us to provide speedy service to our clients
What do you dislike about the product?
None at this time. Always new features in the works.
What problems is the product solving and how is that benefiting you?
Having everything in one place about our customers. Centralized customer success workflow in Hubspot makes managing customers more efficient
Collaborative Communication Made Easy!
What do you like best about the product?
HubSpot makes it easy to see all communication that you / anyone from your organization has had with a contact. It is great when going back to look for information on an issue or just to refresh your memory on a previous conversation. The platform also offers great features to help prioritize your day such as setting tasks and reminders for follow ups. It is a great way to have everything in one place and increase visability among organizations versus across different platforms.
What do you dislike about the product?
One downside is the process to find what your looking for on a customers contact page can be confusing and lengthy.
What problems is the product solving and how is that benefiting you?
HubSpot solves communication gaps between collegues and customers. It benefits me and my co-workers by eliminating the need to reach out and ask about a previous conversation. Instead we are able to read it ourselves and get the information needed.
Feature-Rich and User-Friendly, But Not Without Limits
What do you like best about the product?
What I like best about HubSpot Service Hub is how effortlessly it brings together ticketing, live chat, and a knowledge base in one platform. The automation tools save a lot of manual effort, and it’s incredibly easy to track and respond to customer issues in real time. It’s streamlined our support workflow and improved response times.
What do you dislike about the product?
What I dislike about HubSpot Service Hub is that some of the most valuable features—like advanced reporting, custom workflows, and SLAs—are only available in the higher-tier plans, which can get pricey. Also, while the interface is user-friendly, deeper customizations can feel limited or require technical workarounds.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage consignments, ticketing, customer support, and helpdesk operations all in one platform. By centralizing these functions, it’s easier to track issues, assign them efficiently, and respond faster—leading to smoother workflows, better customer satisfaction, and improved team productivity.
It's super easy to use.
What do you like best about the product?
All-in-One Dashboard: No more bouncing between tools—you see contacts, tickets, deals, and chats all in one place.
Click, Drag, Done: You can build emails and workflows with simple drag-and-drop actions. No coding, no headaches.
Click, Drag, Done: You can build emails and workflows with simple drag-and-drop actions. No coding, no headaches.
What do you dislike about the product?
Confusing Ticketing Behavior Some users report issues with ticket tracking—like emails getting lost or replies not syncing properly when customers use different email threads.
What problems is the product solving and how is that benefiting you?
Instead of juggling emails, chats, and calls across different platforms, HubSpot pulls everything into one shared inbox. You get full context—who said what, when, and where.
Overall Best Experience in the market!
What do you like best about the product?
It's efficient and organized. Overall the best system i've used
What do you dislike about the product?
I wish it was a tad more automated and quicker
What problems is the product solving and how is that benefiting you?
It's automating a lot of the things I would have to do manually and saving me time
Good Experience, Some lacking Data
What do you like best about the product?
I love that Hubspot is pretty simple and straighforward if you want it to be but there is also a way to build out really impressive and complicated automation.
What do you dislike about the product?
Sometime's there's not enough data points. I would love to be able to filter for specific times in certain reports other than the preset ones. You can do " custom" most of the time, but there are instances when filtering when custom isn't an option.
I also find it frustrating that sometimes there is an error in hubspot when sending an email and the error is not clear. It just tells you to try again. We've seen that you can't email a customer with special characters in their contact name and we had to figure that out oursleves.
I also find it frustrating that sometimes there is an error in hubspot when sending an email and the error is not clear. It just tells you to try again. We've seen that you can't email a customer with special characters in their contact name and we had to figure that out oursleves.
What problems is the product solving and how is that benefiting you?
Nice Data on reports. Very clear UI.
Fairly robust option that a service/support team needs
What do you like best about the product?
For those who are familiar with other CRMs the ability to customize and adjust the properties are pretty similar. This allows for quick and easy changes. Integrations into other platform's like Make.com help add some additional automation capability
What do you dislike about the product?
How contacts are dealt with. Seems to be more tied into the marketing side of Hubspot. So to operate a true help center for one time questions means you have to trim the list down.
What problems is the product solving and how is that benefiting you?
All in one solution that can be used by CS/Support/Sales to see a full picture of an account and users.
Highly customizable and Copilot enabled
What do you like best about the product?
easy tracking service tickets and communications
What do you dislike about the product?
viewing tickets in preview omits key information
What problems is the product solving and how is that benefiting you?
easy collaboration across team for handling submitted customer tickets
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