Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,897 reviews
from
External reviews are not included in the AWS star rating for the product.
Helpful and Convient
What do you like best about the product?
I can do everything from making notes, sending emails and stay up to date with my tasks.
What do you dislike about the product?
I wish they had keystroke shortcuts. To acces your task and emails without having to use the mouse for everything.
What problems is the product solving and how is that benefiting you?
I use the product to perform my work duties.
Hubspot has been very user friendly and easy to use
What do you like best about the product?
Very easy to navigate throughout Hubspot and stay organized
What do you dislike about the product?
It seems like for me and my colleagues and can be slow to load
What problems is the product solving and how is that benefiting you?
Keeps my clients very organized and easy to update each client as needed
Unparalleled CRM view
What do you like best about the product?
The HubSpot Service Hub makes the repetitive tasks in my day to day workflows seamless and easy. I can easily respond to clients by the click of a button instead of spending time copying and pasting. This allows me to be more productive and spend more time focusing on customizing client strategy. I use the HubSpot Service tools every day.
What do you dislike about the product?
Everything is helpful, nothing that I dislike as of this moment.
What problems is the product solving and how is that benefiting you?
Ensuring the highest level of accurate and quick customer responses to aid in my workflows.
Great for Ease of Use, but Integration Could Be Better
What do you like best about the product?
HubSpot has been a great tool for my company,it's incredibly easy to use, intuitive, and makes managing customer relationships and marketing efforts much more streamlined. The user interface is clean and simple, which really helps with onboarding new team members.
What do you dislike about the product?
My only real frustration is with the integration capabilities. I wish it worked more seamlessly with other systems we use. Some third-party connections require workarounds or don’t sync as smoothly as expected.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline and centralize our customer support process. Before using it, we were juggling multiple inboxes and tracking customer inquiries manually, which often led to delayed responses or missed follow-ups. With Service Hub, we now have a ticketing system that keeps everything organized and ensures accountability across our team.
The knowledge base and automated workflows have also significantly reduced repetitive support tasks, allowing our team to focus more on high-value interactions. We’ve seen improvements in response time, customer satisfaction, and internal efficiency.
Overall, it’s benefiting us by providing a more professional and reliable support experience for our customers, while giving our team better visibility and tools to manage service operations effectively.
The knowledge base and automated workflows have also significantly reduced repetitive support tasks, allowing our team to focus more on high-value interactions. We’ve seen improvements in response time, customer satisfaction, and internal efficiency.
Overall, it’s benefiting us by providing a more professional and reliable support experience for our customers, while giving our team better visibility and tools to manage service operations effectively.
User friendly CRM
What do you like best about the product?
simple to use, keep track of contacts easily
What do you dislike about the product?
doesn't merge repeat registration automatically
What problems is the product solving and how is that benefiting you?
keeping track of vast amount of client contact all on one platform, track activities
I use it in a very limited capacity
What do you like best about the product?
I think it's pretty intuitive. I use the ticket system and knowledge base in my position and am able to navigate both with ease.
What do you dislike about the product?
In the Knowledge Base, the formatting in articles is cumbersome at times.
What problems is the product solving and how is that benefiting you?
n/a
Clunky and not intuitive to do anything quickly
What do you like best about the product?
Hub spot offers our organization a good way to review data and trends . It does a decent job of collecting names and information about contacts but contact duplication due to minor differences is hard to catch.
What do you dislike about the product?
It has a major spell check flaw where something to do with its AI interferers with various browsers native spell check. Often after clicking on a suggested correction it does not take or I find that I have to click and hold count to 5 then it will update the word. We reported this issues and got a response that they were not able to replicate. Seeing or adding cc and bcc is frustrating from the ticket window. And finding previous tickets from a customer to review is slow as one has to open and expand many boxes to read.
What problems is the product solving and how is that benefiting you?
We moved to this to track customers better, and it better than the last platform. But still limited if there are long responses or conversation.
HubSpot repair technician review
What do you like best about the product?
As someone who works directly with customers handling machine repairs and ongoing service communications, I can confidently say that HubSpot’s Service Hub has made my job significantly easier and more efficient.
Before using HubSpot, tracking customer issues, logging repair progress, and staying on top of email conversations often involved bouncing between spreadsheets, inboxes, and various internal tools. It was easy for things to fall through the cracks. Now, with Service Hub, everything is centralized, transparent, and easy to access.
Before using HubSpot, tracking customer issues, logging repair progress, and staying on top of email conversations often involved bouncing between spreadsheets, inboxes, and various internal tools. It was easy for things to fall through the cracks. Now, with Service Hub, everything is centralized, transparent, and easy to access.
What do you dislike about the product?
One drawback of using HubSpot is that certain advanced features—like deeper automation, custom reporting, or integrations—often require higher-tier (and more expensive) subscriptions. Additionally, the platform can feel overwhelming at first due to the number of tools and settings, especially for smaller teams without dedicated technical support.
What problems is the product solving and how is that benefiting you?
Keeping track of multiple ongoing customer requests, tracking repair statuses and a streamlined notification system that helps prevent things from falling through the cracks
I would recommend Hubspot for Ease of use and management of patients
What do you like best about the product?
What I like most about HubSpot is how seamlessly it helps manage patient interactions and communications. The CRM tools allow me to keep track of each patient’s journey — from initial contact to ongoing follow-ups — all in one place. It’s incredibly efficient for staying organized, managing tasks, and ensuring no one slips through the cracks.
The automation features also make it easy to send appointment reminders, follow-up emails, and updates without having to do everything manually. It’s been a huge time-saver and really helps create a smoother experience for both the team and the patients.
Overall, HubSpot has made patient management more streamlined and stress-free, allowing me to focus on building stronger relationships rather than juggling scattered information.
The automation features also make it easy to send appointment reminders, follow-up emails, and updates without having to do everything manually. It’s been a huge time-saver and really helps create a smoother experience for both the team and the patients.
Overall, HubSpot has made patient management more streamlined and stress-free, allowing me to focus on building stronger relationships rather than juggling scattered information.
What do you dislike about the product?
So far, I haven’t found anything major that I dislike. Like any system, there’s a learning curve at the beginning, and some features can feel a bit overwhelming until you get used to them. But once you're familiar with the platform, it becomes a very intuitive and helpful tool.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping solve the challenge of keeping patient communications organized and consistent. Before using it, managing follow-ups, tracking conversations, and staying on top of patient needs could be time-consuming and scattered across different platforms.
With Service Hub, everything is centralized — from emails and chats to tasks and notes — making it much easier to deliver timely and personalized support. The ticketing system ensures that nothing gets missed, and automation helps us respond faster and more efficiently.
Overall, it’s improved our workflow, saved us time, and made the patient experience smoother and more professional.
With Service Hub, everything is centralized — from emails and chats to tasks and notes — making it much easier to deliver timely and personalized support. The ticketing system ensures that nothing gets missed, and automation helps us respond faster and more efficiently.
Overall, it’s improved our workflow, saved us time, and made the patient experience smoother and more professional.
Gold Standard for CRM and Customer Experience
What do you like best about the product?
HubSpot Service Hub is a great unified platform that connects Sales, Marketing, and CX teams. I especially appreciate HubSpot’s AI-first mindset, which is evident in the way they’re rolling out additional functionality to automate processes more efficiently. From AI-powered chatbots to predictive insights and workflow recommendations, HubSpot is making it easier to scale operations while reducing manual effort. Its automation capabilities, reporting dashboards, and ticket pipelines make it a powerhouse. Finally, the user experience within HubSpot as a whole is leaps and bounds ahead of it's competitors.
What do you dislike about the product?
Advanced reporting and customization options can require an additional investment in higher tiers, and installing marketplace apps from third-parties. I’d love to see improved native integrations for quote-to-cash systems, as syncing can sometimes require workarounds or the use of a system like Zapier.
What problems is the product solving and how is that benefiting you?
My favorite 'new' feature is the Customer Agent. This agent has resolved several customer requests without human intervention. HubSpot Service Hub has also helped our organization reduce missed handoffs and improve SLA compliance by automating repetitive tasks like ticket routing, email follow-ups, and pipeline updates. For us, the result is faster response times, better customer health data, and significant time savings—easily 100+ hours per month—through workflow automation. It has also enabled us to scale our customer experience operations without needing to add additional headcount.
showing 291 - 300