Service Hub Professional
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Exactly what our CSM team needed!
What do you like best about the product?
We’ve been using HubSpot’s Customer Success workspace, and it’s already improved how we manage the customer lifecycle by giving our team one place to track engagement, centralize data, and automate key follow-ups so nothing slips through the cracks. The Fathom integration has been a huge bonus because it brings call summaries and action items directly into HubSpot, which reduces manual data entry and helps us prioritize and follow up with clients more effectively.
What do you dislike about the product?
I really like the direction HubSpot is taking with the Customer Success workspace, but it still feels a bit unfinished. Some of the key features, like health scores, aren’t fully accurate yet or could have more customization options, which makes it harder to rely on them for decision-making.
What problems is the product solving and how is that benefiting you?
I has helped us stay more proactive with customers by automating recurring check-ins and surfacing key account data in real-time. This reduces busywork and gives our CSMs more time to focus on delivering value instead of chasing down information.
HubSpot it's like my second home
What do you like best about the product?
I manage 90% of my tasks through HubSpot. So I find it very comfortable when I need to communicate with my customers and provide assistance.
What do you dislike about the product?
Probably that I do not really know about all features, and when looking for certain things is not that easy.
However, I believe that is a matter of getting used to it.
However, I believe that is a matter of getting used to it.
What problems is the product solving and how is that benefiting you?
The have improved a few thing that I beliave are helpful, like being able to expand the text - email, because the space was a bit limited. So now I can see whart I'm wring in its entirely.
HubSpot Review
What do you like best about the product?
The thing I like the most now that I'm familiar with the software is AI technology. It helps me when I have to research one of the companies in my account. Also, after a call I can see the AI notes regarding my call, providing with information about my call, as well as things I need to improve.
What do you dislike about the product?
That it has a lot of features, so many that I learn something new all the time. I just wish I had some time to go over all of its features. By the way this is not really a bad thing.
What problems is the product solving and how is that benefiting you?
It just solves the problem of dealing with different programs for different things. From here we have company info, we are able to contact them via phone or email, leave notes, request quotes, samples, RFQ's, etc. It's a one stop shop so it saves time. Also, you can have the app on your phone and stay updated on any notification.
Very user friendly and great customer support
What do you like best about the product?
I like how easy it is to navigate the system without getting overwhelmed. Support team is very responsive. Native integration is seamless to implement. As an every day user, I find most features such especially dashboards very useful.
What do you dislike about the product?
There are many things I haven't tried yet. Not exactly a con, it does everything I implemented and use it for.
What problems is the product solving and how is that benefiting you?
It helps me remain up to date on my tasks. That drive more efficiency and help us create better customer experience.
I've been using Salesforce in the past. I found Hubspot way more user friednly and more detailed
What do you like best about the product?
It helps me a lot to keep track on my monthly numbers , no shows deals etc.
What do you dislike about the product?
creating list, merging companies are sometimes a bit complicated
What problems is the product solving and how is that benefiting you?
is helping me keeping on top of tons of customers, prospect and make me win a lot of time
Hubspot isn't just for major companies, small business should use it too
What do you like best about the product?
Ticket tracking and the customizability of fields.
What do you dislike about the product?
Tickets do not automatically assign themselves to contacts all the time.
What problems is the product solving and how is that benefiting you?
It is our main support platform for our 4000+ customers.
I use HubSpot to track deals and manage customer interactions.
What do you like best about the product?
What I like best about HubSpot Service Hub is its user-friendly interface and how easily it centralizes customer support, ticketing, and communication in one place.
What do you dislike about the product?
What I dislike about HubSpot Service Hub is that some features, like advanced reporting and automation, are only available on higher-tier plans.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps streamline customer support by centralizing tickets, conversations, and customer data in one place. This improves response time, enhances collaboration across teams, and ensures a better overall customer experience.
Easy to Use and user friendly
What do you like best about the product?
As someone who relies heavily on organization, communication, and visibility across teams, HubSpot has been an incredibly valuable tool in my day-to-day work. One of the things I appreciate most is how user-friendly and intuitive the platform is. Whether it's logging communication, tracking progress on tickets, or managing contacts, HubSpot makes it simple and efficient.
The reporting and dashboard features are especially helpful—I can easily visualize activity across accounts and quickly identify trends or areas that need attention. It’s also a huge plus that everything is centralized, so I’m not jumping between multiple systems to get the full picture.
Collaboration across teams has improved as well. With clear timelines, task assignments, and the ability to leave internal notes, it’s easier to keep everyone aligned and accountable.
Overall, HubSpot helps me stay organized, be more productive, and provide better support to both internal teams and external partners. It’s a tool I actually enjoy using, and I continue to find new ways it supports my workflow.
The reporting and dashboard features are especially helpful—I can easily visualize activity across accounts and quickly identify trends or areas that need attention. It’s also a huge plus that everything is centralized, so I’m not jumping between multiple systems to get the full picture.
Collaboration across teams has improved as well. With clear timelines, task assignments, and the ability to leave internal notes, it’s easier to keep everyone aligned and accountable.
Overall, HubSpot helps me stay organized, be more productive, and provide better support to both internal teams and external partners. It’s a tool I actually enjoy using, and I continue to find new ways it supports my workflow.
What do you dislike about the product?
The mobile app is helpful on the go, but it lacks some of the functionality of the desktop version. Expanding capabilities—like easier access to dashboards, ticket editing, and reporting—would improve the mobile experience.
What problems is the product solving and how is that benefiting you?
Overall, Service Hub makes support work more structured, trackable, and responsive. It’s helped me be more organized, more confident in follow-through, and better positioned to support both the team and our customers.
The best CRM on the market.
What do you like best about the product?
What I like best about HubSpot Service Hub is how seamlessly it ties everything together - tickets, chats, emails, knowledge base, all in one place and connected to the CRM. It gives the whole team visibility and context without having to dig. The automation and reporting features are solid too, which helps us stay on top of SLAs and improve support without extra overhead.
What do you dislike about the product?
What I don’t love about HubSpot Service Hub is that it offers a bit less customization and flexibility compared to something like Salesforce. You can’t tailor every single detail, especially when it comes to complex workflows or deeply customized ticketing setups. That said, it’s way easier to use right out of the box, and for most use cases, it does exactly what we need without a heavy lift.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline client success by keeping all our communication, support tickets, and client history in one place. It gives our team full visibility into each client relationship, which makes it easier to stay proactive, follow up on issues, and deliver a more personalized experience. The automation and reporting tools help us stay efficient and track how we’re doing, so we can keep improving our service without adding complexity.
POWERHOUSE PROGRAM
What do you like best about the product?
The easy navigation and helpful tools/videos.
What do you dislike about the product?
A few glitches and duplicates. However! errors get fixed quickly.
What problems is the product solving and how is that benefiting you?
organization, response times and easy navigation
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