Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot Service Hub rocks!!!
What do you like best about the product?
Ease of use!! The site is very user friendly.
What do you dislike about the product?
I have not found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Solving how some tickets get mixed with previous tickets.
quick effective tidy
What do you like best about the product?
IT IS A VERY FAST AND PRECISE SYSTEM I ABSOLUTELY RECOMMEND IT
What do you dislike about the product?
TOO MANY PERIODIC IDENTITY CHECKS They can slow down the usage process
What problems is the product solving and how is that benefiting you?
I can have all the information of all company patients, in Italy and abroad, in real time
HubSpot Experience Review
What do you like best about the product?
Easy to use and user-friendly elements and navigation
What do you dislike about the product?
None, it's absolutely amazing and helpful!
What problems is the product solving and how is that benefiting you?
Customer Support; HubSpot allows me to reach out and respond to customer queries in one platform only.
Hubspot is the Best CRM
What do you like best about the product?
Easy to use and provides you the Best Administrative experience
What do you dislike about the product?
I have some issues with creating email sequences, so when there is a previous one active it shots down the new one because of the previous one
What problems is the product solving and how is that benefiting you?
Information Management and records
Good intergation across all tools
What do you like best about the product?
Integrates with slack and sf making it really great when I can only work on Mobile
What do you dislike about the product?
No real issues, we had some issues getting the kinks worked out initially but nothing wild
What problems is the product solving and how is that benefiting you?
Helps manage inbound leads from current client referrals
I like it when it works, sometimes it has hiccups but overall I enjoy HubSpot
What do you like best about the product?
The simple and easy interface that has a lot of functions that can make your life easier and let you integrate swiftly. This way you can make the customer happier faster and easier. Taking in mind that I use it every single day it helps me be a better customer support agent.
What do you dislike about the product?
When after updates it needs some time to get back to normal and the hiccups from time to time but overall I like it
What problems is the product solving and how is that benefiting you?
It saves me a lot of time with its simplicity and when you get to know it it is easier to navigate fast and correctly so you can solve cases faster and with ease.
Hubspot is excellent
What do you like best about the product?
Sales Tools, Email open and clicks, also being able to see what extactly they clicked on is even better
What do you dislike about the product?
when email is cc to multiple people , if opened will only show as SOMEONE opened. Need to target
What problems is the product solving and how is that benefiting you?
targeting clients trough email , open clicks and form submitted , replies
It been smooth experience so far
What do you like best about the product?
What I like the most is that we can integrate it with our system to make all information in sync.
What do you dislike about the product?
I think the customer service can be improved.
What problems is the product solving and how is that benefiting you?
The ticketing system is now much easier and organize
HubSpot Review – July 2025
What do you like best about the product?
As a Horticulture Educator managing a high volume of community inquiries, diagnostics, and outreach projects, HubSpot has become an indispensable part of my daily workflow. I especially appreciate how seamlessly it integrates multiple functions into a single platform.
All-in-One Workspace: I can manage all of my ticket pipelines (including diagnostics, community outreach, and internal requests) in one place. Switching between pipelines is quick and intuitive, saving time and keeping me organized.
Robust Integrations: The tie-in with Aircall is a standout feature. It allows for easy voice communication and syncing call records directly into the contact history, which is critical for follow-ups.
Efficient Ticketing System: The board view provides a clear layout of open, closed, and pending tickets, which makes tracking progress straightforward. It also reduces the chance of overlooking a case.
Customization: I’ve set up views based on ticket ownership and priority, which helps me stay focused on what matters most at any given time.
Overall, HubSpot has significantly improved how I manage inquiries and projects across counties. The system is robust, easy to use, and adaptable to the public service and education sector.
All-in-One Workspace: I can manage all of my ticket pipelines (including diagnostics, community outreach, and internal requests) in one place. Switching between pipelines is quick and intuitive, saving time and keeping me organized.
Robust Integrations: The tie-in with Aircall is a standout feature. It allows for easy voice communication and syncing call records directly into the contact history, which is critical for follow-ups.
Efficient Ticketing System: The board view provides a clear layout of open, closed, and pending tickets, which makes tracking progress straightforward. It also reduces the chance of overlooking a case.
Customization: I’ve set up views based on ticket ownership and priority, which helps me stay focused on what matters most at any given time.
Overall, HubSpot has significantly improved how I manage inquiries and projects across counties. The system is robust, easy to use, and adaptable to the public service and education sector.
What do you dislike about the product?
While I generally find HubSpot Service Hub to be a strong and effective platform, there are a few areas that have caused frustration:
Service Outages: There have been several instances where the platform experienced temporary outages or slowdowns. These interruptions can be disruptive, especially during high-volume periods.
Unreliable Email Delivery: On more than one occasion, I’ve failed to receive notifications for new tickets. Additionally, some of my replies have bounced back without any apparent reason—even when using valid email addresses.
Lack of Bounce Notifications: One of the biggest issues is that the system does not alert you when your outgoing email has bounced. This can leave users unaware that a message was never received, which impacts follow-up and resolution timelines.
Addressing these reliability concerns would go a long way in making HubSpot more dependable for day-to-day service operations.
Service Outages: There have been several instances where the platform experienced temporary outages or slowdowns. These interruptions can be disruptive, especially during high-volume periods.
Unreliable Email Delivery: On more than one occasion, I’ve failed to receive notifications for new tickets. Additionally, some of my replies have bounced back without any apparent reason—even when using valid email addresses.
Lack of Bounce Notifications: One of the biggest issues is that the system does not alert you when your outgoing email has bounced. This can leave users unaware that a message was never received, which impacts follow-up and resolution timelines.
Addressing these reliability concerns would go a long way in making HubSpot more dependable for day-to-day service operations.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping me consolidate and manage a high volume of community inquiries, diagnostics, and service requests across multiple counties and program areas. Before using HubSpot, communication and ticket tracking were scattered across email, spreadsheets, and individual tools. Now, everything is centralized, allowing me to:
Stay Organized: All tickets are tracked in one place, with clear categories for new, pending, and closed cases. This helps ensure nothing falls through the cracks.
Improve Response Time: The system streamlines communication with clients and internal collaborators, which has reduced delays and improved service delivery.
Enhance Accountability: With visibility into ticket status and history, I can follow up easily, assign tasks when needed, and document resolutions for future reference.
Increase Efficiency: Integrations like Aircall and email tie-ins allow me to work faster and reduce duplication across platforms.
Stay Organized: All tickets are tracked in one place, with clear categories for new, pending, and closed cases. This helps ensure nothing falls through the cracks.
Improve Response Time: The system streamlines communication with clients and internal collaborators, which has reduced delays and improved service delivery.
Enhance Accountability: With visibility into ticket status and history, I can follow up easily, assign tasks when needed, and document resolutions for future reference.
Increase Efficiency: Integrations like Aircall and email tie-ins allow me to work faster and reduce duplication across platforms.
HubSpot is a Game-Changer
What do you like best about the product?
We've been using HubSpot for a few years now, and it’s completely transformed the way we manage marketing, sales, and customer relationships. The platform is intuitive, powerful, and constantly evolving with new features that actually make a difference.
What we love most is how seamlessly everything connects—email marketing, CRM, landing pages, forms, workflows, reporting—it’s all in one place. The automation tools have saved us countless hours, and the reporting dashboards help us stay on top of performance and ROI in real time.
What we love most is how seamlessly everything connects—email marketing, CRM, landing pages, forms, workflows, reporting—it’s all in one place. The automation tools have saved us countless hours, and the reporting dashboards help us stay on top of performance and ROI in real time.
What do you dislike about the product?
The dashboard could be a little more clean and easier to navigate.
What problems is the product solving and how is that benefiting you?
Service Hub has helped us create a more professional, efficient, and scalable support system. Clients get faster, more helpful responses, and our team feels more in control of their workload. It's improved both the customer experience and our internal operations.
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