Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,898 reviews
from
External reviews are not included in the AWS star rating for the product.
HubSpot is a Game-Changer
What do you like best about the product?
We've been using HubSpot for a few years now, and it’s completely transformed the way we manage marketing, sales, and customer relationships. The platform is intuitive, powerful, and constantly evolving with new features that actually make a difference.
What we love most is how seamlessly everything connects—email marketing, CRM, landing pages, forms, workflows, reporting—it’s all in one place. The automation tools have saved us countless hours, and the reporting dashboards help us stay on top of performance and ROI in real time.
What we love most is how seamlessly everything connects—email marketing, CRM, landing pages, forms, workflows, reporting—it’s all in one place. The automation tools have saved us countless hours, and the reporting dashboards help us stay on top of performance and ROI in real time.
What do you dislike about the product?
The dashboard could be a little more clean and easier to navigate.
What problems is the product solving and how is that benefiting you?
Service Hub has helped us create a more professional, efficient, and scalable support system. Clients get faster, more helpful responses, and our team feels more in control of their workload. It's improved both the customer experience and our internal operations.
Excelent
What do you like best about the product?
Ease of implementation, been able to have all the information in one spot
What do you dislike about the product?
The integration on some areas would be helpful if there were additional options
What problems is the product solving and how is that benefiting you?
Being able to having all the info in one spot makes my job easier and it saves a lot of time
Hubspot is a great program for any company!
What do you like best about the product?
Everything is designed to be very clear. Furthermore, it is very easy to use and beginner-friendly! The search function with filters is very practical and you can find your way around easily! Customer support is significantly facilitated by this! We use this tool in our company every day and for several hours, so it's great that everything runs smoothly and is well-organized. The implementation of the tool is successful. The integration with customers is great and I couldn't imagine a better tool for customer support than Hubspot!
What do you dislike about the product?
With a very large number of messages, there are minor lags, which shouldn't be too bad. But I'm also talking about 70-80 messages plus. Otherwise, everything runs very smoothly.
What problems is the product solving and how is that benefiting you?
Many customers from all over the world, and Hubspot naturally establishes the connection between them and our company to smoothly advance customer service. Customers can contact us directly in various languages from around the world, and we help them immediately with any issues.
Great platform!
What do you like best about the product?
The system is intuitive, making it easy to manage customer issues efficiently. I also really value the automation features, especially workflows for routing tickets. Also having CRM data to customer interactions in only one platform gives us a full 360-degree view of each customer, which is incredibly valuable for delivering fast, personalized support.
What do you dislike about the product?
While clean and user-friendly, the costumization options (especially for the ticketing system and customer portal) are somewhat rigid.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub solves problems like lack of centralized customer support and inefficient ticket tracking, which benefits me by enabling more organized management, faster response times, and higher customer satisfaction.
Great Tool!
What do you like best about the product?
Everything. Its so easy to use d
What do you dislike about the product?
Its great! d
What problems is the product solving and how is that benefiting you?
It helps us keep everything all in one place
very useful and easy to use
What do you like best about the product?
is very friendly and easy to use and it help me to classify my emails
What do you dislike about the product?
I think just more quickly because I work with a lot of open tickets
What problems is the product solving and how is that benefiting you?
well when we use the ticket status to open/ conversation it helps me to classify my tickets
i usedwith many different CRMs in the past and this one by far has been the most helpful and useful
What do you like best about the product?
the automation and the ease of use are the biggest help and the ease of implementation of your systems
What do you dislike about the product?
when the site occasionally goes down or when the integrated phone system stops working
What problems is the product solving and how is that benefiting you?
solving the problem of having informations shared across the company so that everyone has access to it
Sales Account Manager
What do you like best about the product?
As a new user of this CRM I began experimenting and learning really quick, it is very friendly and theres always Q&A for any issue that comes alone, I highly recomend it.
What do you dislike about the product?
I would like to be able to generate reports in a much faster way
What problems is the product solving and how is that benefiting you?
When it comes to reports tha I can export to excell
Its been a great experience, lots of accessible items that makes your job easier
What do you like best about the product?
You can handle everything from here but its also linked to outlook so its even more helpful that way
What do you dislike about the product?
nothing so far, it is a great tool that helps the company a lot
What problems is the product solving and how is that benefiting you?
It helps to keep a control on everything for everyone involved on the same tasks
HubSpot Service Hub
What do you like best about the product?
Centralized Support: The shared inbox and ticketing system streamline communication with customers, making it easy for our team to stay organized and responsive.
Automation & Workflows: Setting up automated ticket routing and follow-up sequences has saved us hours of manual work.
Knowledge Base: The self-service options through the knowledge base have reduced repetitive queries and empowered customers to find answers on their own.
Integration with CRM: Seamless connection with HubSpot's CRM allows us to track the full customer journey—from sales to service—in one place.
Reporting & Feedback Tools: Built-in dashboards and survey tools (like NPS and CSAT) help us measure customer satisfaction and identify areas for improvement.
Automation & Workflows: Setting up automated ticket routing and follow-up sequences has saved us hours of manual work.
Knowledge Base: The self-service options through the knowledge base have reduced repetitive queries and empowered customers to find answers on their own.
Integration with CRM: Seamless connection with HubSpot's CRM allows us to track the full customer journey—from sales to service—in one place.
Reporting & Feedback Tools: Built-in dashboards and survey tools (like NPS and CSAT) help us measure customer satisfaction and identify areas for improvement.
What do you dislike about the product?
Pricing: Service Hub can get expensive as you scale, especially if you need access to advanced features that are locked behind higher-tier plans.
Customization Limits: While the platform is user-friendly, some limitations exist around customizing pipelines or certain automation logic without relying on third-party tools or custom code.
Learning Curve: New users might find the interface overwhelming at first, particularly when trying to configure automation or reports.
Customization Limits: While the platform is user-friendly, some limitations exist around customizing pipelines or certain automation logic without relying on third-party tools or custom code.
Learning Curve: New users might find the interface overwhelming at first, particularly when trying to configure automation or reports.
What problems is the product solving and how is that benefiting you?
Communication with our pipelines.
showing 321 - 330