Service Hub Professional
HubSpotReviews from AWS customer
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Great CRM
What do you like best about the product?
It's a great way to organize the inbound/outbound process, I also really enjoy the how you can share notes, schedule meetings and create survey for prospecting with potential clients. It also has integrated with our techstack making it easy to track and log any daily activities.
What do you dislike about the product?
I think the email chains can be quite complex and the Ai isn't as helpful as it could be.
What problems is the product solving and how is that benefiting you?
In my current role I am expected to also do outreach, It's also a great way to share any one going conversations with the rest of my team.
Hubspot can be messy, but the customizability saves it
What do you like best about the product?
The service hub allows us to see a lot of what we need right there, all together
What do you dislike about the product?
Sometimes it can be a bit clunky and not very intuitive
What problems is the product solving and how is that benefiting you?
It allows us to keep our service conversations in our CRM, rather than having different systems.
One stop platform
What do you like best about the product?
It’s versatile usage and one stop platform for entire services
What do you dislike about the product?
There is nothing specific apart form the UI which can be made better
What problems is the product solving and how is that benefiting you?
Keeping a track of my client database
We have started using the AI feature for our live support chats and its been working great!
What do you like best about the product?
Easy to use,
alot of intuitive features,
new AI offering
alot of intuitive features,
new AI offering
What do you dislike about the product?
The system has gotten really slow these days which is sometimes annoying.
What problems is the product solving and how is that benefiting you?
Helping us manage our chat load with AI
Great, easy to use product out of the box
What do you like best about the product?
Has a great layout, easy to use features including filters. Makes it easy to look at tickets and respond quickly.
What do you dislike about the product?
I wish that replies did not come to the top of your help desk list of tickets. I want responses to go into the queue at the bottom when they reply
What problems is the product solving and how is that benefiting you?
It makes it easy to get through tickets quickly, respond to them, and mark statuses
The biggest upside is how everything is connected—tickets, conversations, CRM data, and automation.
What do you like best about the product?
HubSpot Service Hub integrates seamlessly with the rest of the HubSpot ecosystem, making it easy to align support, sales, and marketing in one platform. The ticketing system is intuitive, automation is easy to set up, and the knowledge base is a strong self-service tool for customers. Reporting and customer feedback tools also help continuously improve service quality.
What do you dislike about the product?
Some of the more advanced features—like custom reporting, SLAs, or multiple pipelines—are only available on higher-tier plans, which may be limiting for smaller teams. Also, while the knowledge base is solid, it could use more customization options and design flexibility to better match branding.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps centralize all customer service interactions—emails, chats, and tickets—in one unified system. This eliminates the chaos of using multiple tools and reduces missed or delayed responses. It also solves the problem of limited customer insight by pulling CRM data directly into the service experience, so support agents can respond with full context. The automation features help streamline repetitive tasks like ticket routing and follow-ups, saving time and ensuring consistency. As a result, our team works more efficiently, resolves issues faster, and delivers a more personalized and professional support experience to customers.
HubSpot Services Hub - Key orchestrating enabler of DigiV8's customer experiences
What do you like best about the product?
One stop workspace for CRM related interactions and it's integration abilities
What do you dislike about the product?
Paid features are a pain in the neck at times but I can live with that without paying
What problems is the product solving and how is that benefiting you?
Seamless interaction, retention and loyalty
Complete platform with integrations available
What do you like best about the product?
The available integrations and the ability to easily import our client data make it so much easier to track credit scores and streamline our workflow.
I use HubSpot daily for communication and client tracking. The integrations I have access to help me get through my daily tasks with ease.
Whenever I’ve reached out to customer support, I’ve received fast responses—and more importantly, real help. I also really like the Help Center; most of the answers are already there, but if you ever need to talk to someone, their team is awesome!
I use HubSpot daily for communication and client tracking. The integrations I have access to help me get through my daily tasks with ease.
Whenever I’ve reached out to customer support, I’ve received fast responses—and more importantly, real help. I also really like the Help Center; most of the answers are already there, but if you ever need to talk to someone, their team is awesome!
What do you dislike about the product?
At the moment, nothing comes to mind. Based on what I’ve been using so far, the platform has been effective for my needs.
What problems is the product solving and how is that benefiting you?
I talk to customers a lot, and being able to track conversations—and even see when clients have read my emails—is something I didn’t have before. Now, I can track those conversations, set follow-up tasks for myself, and stay organized with ease.
Setting up workflows to track customer milestones and celebrate them has also made my job so much easier—no more managing everything in spreadsheets!
We're also starting to implement client scores, which I think is the best feature HubSpot has to offer. It’s definitely going to be a game-changer for us! It’ll help us build better rapport and easily identify which customers need a little extra support. Right now, we’re doing all of that manually, so this will make a huge difference in how we work.
Setting up workflows to track customer milestones and celebrate them has also made my job so much easier—no more managing everything in spreadsheets!
We're also starting to implement client scores, which I think is the best feature HubSpot has to offer. It’s definitely going to be a game-changer for us! It’ll help us build better rapport and easily identify which customers need a little extra support. Right now, we’re doing all of that manually, so this will make a huge difference in how we work.
My experience at Hubspot
What do you like best about the product?
That overall it is versatile, it allows you to create the necessary workflows and integrate the tools to provide follow-up and good service.
What do you dislike about the product?
Some of the integrations it has are really not useful, you have to do a thousand and one automations to get the results, so when integrating it with any tool, you must conduct exhaustive tests on how it works.
What problems is the product solving and how is that benefiting you?
The centralization of contacts, I just need to have a help center to know everything that happens with my customers.
HubSpot in Action: my real-world Experience
What do you like best about the product?
Its user-friendly interface and intuitive design. Compared to other platforms I have used—like Insightly and even Salesforce—HubSpot is significantly easier to navigate and doesn’t require extensive training to get started. Features like ticket tracking, shared inboxes, and automated workflows are easy to set up and use effectively, even for team members without a technical background - this simplicity has made onboarding smoother.
What do you dislike about the product?
One challenge I have encountered is HubSpot’s tendency to create duplicate contacts, especially when a contact uses multiple email addresses. Since HubSpot primarily identifies contacts by email, this can lead to fragmented records that mimic the original contact. It would be helpful to have more flexible or intelligent deduplication features that consolidate contacts based on name, phone number, or company in addition to email.
What problems is the product solving and how is that benefiting you?
One major issue it solves is visibility - everyone on the team can see what’s happening with a contact at any time, which prevents duplicate efforts and improves coordination. Additionally, the simplicity of the interface allows for quick onboarding and efficient use without deep training, especially valuable in the fast-moving EdTech sales environment.
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