Service Hub Professional
HubSpotReviews from AWS customer
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Platform could be great, but not support focused
What do you like best about the product?
Hubspot is trending towards being the next best application- it's user friendly, easy to find help articles and provides good documentation measures
What do you dislike about the product?
It isn't quite support focused and the application proves that. While their ticketing system is nice, it does fall flat compared to other support focused applications. Hubspot could be the next "do all" application with some tweaking.
What problems is the product solving and how is that benefiting you?
Customers use the ticketing system, through this we are able to respond, track, follow-up, and close out tickets that arise.
Good tool for client facing roles
What do you like best about the product?
All the features related to emails, phone calls and tasks. I think it is really convenient tools for sales people. Easy to use and to connect to other apps like Outlook for example.
What do you dislike about the product?
Since I've moved to a CSM role, I noticed that the client analytics sections are less helpful: dashboards and reports. They are more complicated to customize.
What problems is the product solving and how is that benefiting you?
It helps we to solve mostly all the issues related to communication with clients: emails, reminders to reply or follow up, schedule calls, keep the records about the interactions with clients.
HubSpot Makes Our Team More Efficient and Customer-Centric
What do you like best about the product?
I love how seamlessly tasks, conversations, and integrations work together. Being able to sync with platforms like Gmail and Slack keeps everything connected and reduces manual work. The task feature helps me stay on top of follow-ups and ensure nothing falls through the cracks. It’s also great having the shared inbox, tickets, and workflows all in one place to keep our team aligned.
What do you dislike about the product?
The transition from another platform could’ve been more seamless—importing historical data and setting up equivalent workflows took more manual work than expected.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of a high volume of operational tasks and communication without letting anything fall through the cracks. I use it to coordinate across multiple stakeholders—and having tasks, email threads, notes, and ticket history all in one place makes that possible. The integrations (like Gmail and Slack) keep everything connected and cut down on back-and-forth. It’s especially helpful for tracking teacher performance, student issues, and course logistics at scale—so we can respond faster, follow up consistently, and keep things running smoothly without relying on memory or spreadsheets.
Overall pretty good!
What do you like best about the product?
I think it is great and really customizable. I’d just love better out of the box tracking.
What do you dislike about the product?
Reporting capabilities, specifically when it comes to status tracking times and visual reports.
What problems is the product solving and how is that benefiting you?
Tracking onboarding
Powerful support platform with great automation features
What do you like best about the product?
I love the seamless integration with our CRM and the automation tools that help manage support tickets efficiently. The dashboard is user-friendly, and setting up workflows saves a lot of time for our team.
What do you dislike about the product?
Some advanced features are only available in higher-tier plans, and reporting customization can be a bit limited at times.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps streamline all customer conversations into one place through the shared inbox and conversational support.
I find the it user-friendly,easy to customize, and packed with powerful automation features.
What do you like best about the product?
What I like best about HubSpot Service Hub is how easy it is to manage customer support tickets and automate follow-ups, all in one place.
What do you dislike about the product?
What I dislike about HubSpot Service Hub is that some advanced features require higher-tier plans, which can get expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us stay on top of client questions and support tickets, especially during busy tax season. It keeps everything organized in one place, so we respond faster and provide better service.
Simple but Meaningful
What do you like best about the product?
I like that the UI is very interactive and easy to navigate through.
What do you dislike about the product?
My use of Hubspot was minimal, limited only to marketing email but I've seen no downside to be honest.
What problems is the product solving and how is that benefiting you?
Hubspot made it easy for me to send marketing emails. It also helped me send meeting notes and decks to numerous clients at once, with better formatting.
Great support tool.
What do you like best about the product?
I like how easy it is to use. The interface ia clean and everything feels connected, emails, chats and tickets all in one place.
What do you dislike about the product?
While it's a great tool overall, there's a bit of learning curve if you're new to HubSpot in general.
What problems is the product solving and how is that benefiting you?
It's helping us to stay on top of customer support. Before, things were getting lost in long email threads or team handoffs. Now, things are pretty organized, like tickets, conversations, tasks, all in ome dashboard.
Overall positive experience with hubspot and touching base with customers
What do you like best about the product?
I appreciate the ease of use for my CS team to connect with customers.
What do you dislike about the product?
I wish sending blasted emails to a specific user group was more streamlined and the integration to our system was seamless, however, there are workarounds.
What problems is the product solving and how is that benefiting you?
It's benefiting the team by directly connecting with Customers.
one of the best software which solves all the queries related to data management for all the org.
What do you like best about the product?
One of the best CRM for data maintenance.
What do you dislike about the product?
User interface should be easy . Thanks .
What problems is the product solving and how is that benefiting you?
Online data management
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