Service Hub Professional
HubSpotReviews from AWS customer
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All in one tool
What do you like best about the product?
HubSpot Service Hub is easy to navigate and user-friendly
What do you dislike about the product?
HubSpot Service Hub has some features that need further upgrade.
What problems is the product solving and how is that benefiting you?
All in one tracker for all our leads
Easy to Use CRM
What do you like best about the product?
Super easy to use; great work flow and organization
What do you dislike about the product?
It is a simple CRM; wish it had time zones
What problems is the product solving and how is that benefiting you?
Helps keep things streamlined and organized
Good platform for all marketing needs but reports and other dashboards are hard to setup & review
What do you like best about the product?
Marketing features like Social and campaigns
What do you dislike about the product?
It's not easy to use. Reports are hard to analyze and set up
What problems is the product solving and how is that benefiting you?
It is a one stop shop platform instead of disconnected multiple different platform for our marketing needs
HubSpot Service Hub Just Works
What do you like best about the product?
I like how everything is in one spot tickets live chat and customer info all together. The AI features are super helpful too, the chatbot answers easy questions for us and it sorts tickets so important stuff gets handled right away.. it’s made support simpler and saves us time.
What do you dislike about the product?
there is nothing as of now to be honest
What problems is the product solving and how is that benefiting you?
It keeps all our support tickets and conversations organized in one spot so we don't lose track of requests anymore. The AI takes care of routine questions and sorts urgent tickets which saves us a lot of time and makes helping customers faster and less stressful.
Hubspot Review
What do you like best about the product?
Its is versatile, and helpful to build useful workflows and helpdesks
What do you dislike about the product?
It can get complicated and too confusing.
What problems is the product solving and how is that benefiting you?
Effective in communication to customers once we receive tickets, we can build workflows that help with closing tickets
One of the Best CRM I ever used.
What do you like best about the product?
I like the campaigns, reporting, and workflows.
What do you dislike about the product?
I don't like it when they are not much advanced in Pipelines.
What problems is the product solving and how is that benefiting you?
I have been using it for payment forms and it's easy for me to manage everything under one roof.
Makes supporting our customers so much easier
What do you like best about the product?
What I like best about HubSpot Service Hub is how everything we need for customer support is in one place... The ticketing system is clear and easy to use, and having live chat and a shared inbox really helps my team stay on the same page...
What do you dislike about the product?
he main downside for us has been the price. If you want all the features, especially as your team grows it gets expensive pretty quickly...
What problems is the product solving and how is that benefiting you?
Having automation lets us avoid the time suck of manual follow ups or repetitive messages. We finally get real feedback from customers with built-in surveys instead of guessing how our support is doing.
Makes support smoother and more organized
What do you like best about the product?
I love how easy it is to manage conversations and track customer interactions all in one place. The shared inbox, automation, and ticketing system really help keep things on track for the whole team.
What do you dislike about the product?
Some features are locked behind higher-tier plans, and the reporting could be a bit more flexible, but overall, it still does a great job.
What problems is the product solving and how is that benefiting you?
What problems is HubSpot Service Hub solving and how is that benefiting you?
It helps us stay on top of customer support by organizing all tickets, emails, and chats in one place. It’s made communication faster, easier to track, and much more efficient for our team.
It helps us stay on top of customer support by organizing all tickets, emails, and chats in one place. It’s made communication faster, easier to track, and much more efficient for our team.
Not recommended for handling support tickets
What do you like best about the product?
Integration is quite easy with external systems.
What do you dislike about the product?
Worst interface, a strange and ridiculous concept of conversations alongside conventional tickets. The email doesn't save draft data, so when you close the email by mistake, all the data will be lost.
What problems is the product solving and how is that benefiting you?
It helps us in managing tickets and resolving them timely.
Good but can be better
What do you like best about the product?
It is easy to understand and the buckets are clear and concise which makes it easy to understand on which step your application / leads are
What do you dislike about the product?
The GUI is nor very modern and it is a bit old school.
What problems is the product solving and how is that benefiting you?
It makes it easier for us to track the progress with each potential customer.
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