Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot Service Hub: A Smart CRM-Integrated Support Solution
What do you like best about the product?
There is seamless integration with HubSpot CRM, giving service teams full context of each customer interaction.
What do you dislike about the product?
Though there is a free tier, many powerful features (like advanced automation or reporting) are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
I use it for Customer Centric role. There are built-in tools for NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score).
Also, it helps monitor customer sentiment and drive improvements.
Also, it helps monitor customer sentiment and drive improvements.
Easy to use and set-up
What do you like best about the product?
We've been using HubSpot Service Hub for a while now, and it's been a great help in managing our customer support. The ticketing system is easy to use, and having everything connected with our CRM really improves visibility across teams. I especially like the live chat and knowledge base features — they’ve helped reduce the number of repetitive queries we get. The automation and reporting tools are solid, though there's still room for improvement when it comes to advanced customization. Overall, it's a reliable platform that's made our support process more efficient and organized.
What do you dislike about the product?
Reporting is good for high-level insights, but digging deeper into detailed analytics can be tricky without upgrading plans.
What problems is the product solving and how is that benefiting you?
It helps us manage all our customer support interactions in one place.
Streamlined Support & CRM Integration in One Powerful Platform
What do you like best about the product?
HubSpot Service Hub seamlessly connects customer support with CRM, giving us a unified view of the customer journey. The ticketing system, automation workflows, and knowledge base tools help us respond quickly and efficiently. The interface is intuitive, and the integration with HubSpot CRM makes tracking and resolving customer issues smoother than ever.
What do you dislike about the product?
While the platform is powerful, some customization options for ticket workflows and reporting are a bit limited unless you're on higher-tier plans. The dashboard visuals could also use more flexibility for tailored reporting. Additionally, initial setup can feel a bit complex if you’re integrating multiple pipelines or using it across large teams.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize and streamline customer support by combining ticketing, live chat, knowledge base, and customer feedback tools in one place. This has significantly reduced our response times and improved team collaboration. We're now able to track issues from first contact to resolution, improving accountability and customer satisfaction. The ability to tie support activities directly into our CRM has helped us personalize service and identify at-risk accounts proactively, boosting retention and success metrics.
A system that can help you to organize your customer interactions
What do you like best about the product?
Features and easy to use ti input information.
What do you dislike about the product?
There is a lot of sign in procedures in order to get in
What problems is the product solving and how is that benefiting you?
Automatic Emailing and storing data
Best Tracking App for Tickets and Leads
What do you like best about the product?
Easy for tickets tracking.
Easy to manage Leads and Contacts
Easy to follow up leads
Easily integrated with various third-party
Easy to manage Leads and Contacts
Easy to follow up leads
Easily integrated with various third-party
What do you dislike about the product?
Not in particular but overall, sometimes system lags alot
What problems is the product solving and how is that benefiting you?
I do not have to go on different Apps to maintain my leads.
It offers a good service for ticketing and emails
What do you like best about the product?
The way it manages the tickets and prompts immediately whenever the client responds
What do you dislike about the product?
It often glitches and some tickets gets missed so we lose the tracking on that
What problems is the product solving and how is that benefiting you?
It's solving the day to day emails tasks that doesn't piles up and assigned tickets are managed effectively
Antiquated, slow, lacking features
What do you like best about the product?
While cumbersome to navigate, the options available do allow a lot of complex configuration and customisation
What do you dislike about the product?
The interface is slow, difficult to navigate and feels extremely outdated. Many important features are missing and it feels like a half-baked customer service tool bolted on to a dated legacy CRM platform.
What problems is the product solving and how is that benefiting you?
We were able to implement basic SLA functionality and ticket pipelines to improve assignment and handling of CS cases among our team.
Great for Getting Started with Scalable Support, But Some Limits Show Over Time
What do you like best about the product?
One of the best things about HubSpot Service Hub is its ease of use. The UI is clean and intuitive, making it easy even for non-technical team members to get started quickly. The ease of implementation was also impressive — we were up and running in a short time without needing a dedicated onboarding team. I also appreciate the integration with other HubSpot tools and third-party platforms like Slack, Gmail, and Salesforce. The knowledge base and ticketing system work well together, helping us manage customer queries efficiently. Their customer support is generally responsive and helpful whenever we’ve had issues.
What do you dislike about the product?
While the core features are solid, some advanced features are locked behind higher pricing tiers, which can be limiting for smaller teams. At times, the reporting and analytics feel a bit rigid, especially if you want to customize reports deeply. Also, while integration is possible, customizing workflows or syncing data across platforms like Zendesk or Jira requires a bit more manual effort than expected. Lastly, the platform has a lot of features, which is great, but it can be overwhelming for occasional users.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline our digital customer service operations by bringing all customer interactions — from tickets and emails to live chats — into one unified platform. Before using it, our support team had to juggle between multiple tools, which led to delays and poor visibility into customer history. Now, with everything centralized, we can respond faster, track issues more efficiently, and maintain a consistent customer experience across channels.
The built-in knowledge base also helps reduce repetitive tickets by allowing customers to self-serve, which saves our team time. Plus, features like automation and canned responses help us handle a higher volume of requests without compromising on quality. Overall, it has significantly improved how we manage and scale our digital support.
The built-in knowledge base also helps reduce repetitive tickets by allowing customers to self-serve, which saves our team time. Plus, features like automation and canned responses help us handle a higher volume of requests without compromising on quality. Overall, it has significantly improved how we manage and scale our digital support.
That's fine, but it really depends on what your business needs.
What do you like best about the product?
It is easy to handle when integrated with other tools
What do you dislike about the product?
It's like hard to find emails and some things on that, is like a mess in my personal opinion
What problems is the product solving and how is that benefiting you?
The integration with other tools the company use. Like confluence
Is HubSpot Worth It or just like others?
What do you like best about the product?
I like the simple user interface of HubSpot—no fuss. or extra detailing, easy to use. The downtimes are usually next to never, so overall it's an amazing software to use. The customer support is next level, literally. coming to our aid anytime we face an issue. I use hubspot integrations as well and implementing it through Zapier is very simple, and the error frequency is much less than with other software. The working under load is nice as well, as we use it for tickets, so the frequency of use is very high.
What do you dislike about the product?
What I dislike is, unless you open a ticket in a new tab, you can't reply with your signature or add notes. I prefer single-tab functionality.
What problems is the product solving and how is that benefiting you?
First of all, the division of tickets according to their category, e.g., tech support, implementation support, delivered to relevant inbox. Rather than busting into one inbox.
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