Service Hub Professional
HubSpotReviews from AWS customer
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Good User Experience, but has glitches
What do you like best about the product?
Its email management and assigning feature as well as flexibility over other things. It has a good classification of emails.
What do you dislike about the product?
Sometimes tickets and conversations don't match. We can see the reply in the ticket but not in the conversation, and in some cases, we see a reply in other emails but not in HubSpot, even though the email was included by the other party when replying.
What problems is the product solving and how is that benefiting you?
The ticket management and shared inbox. Our team reached out to hubspot regarding the same ticket and conversation mismatch They instructed they'll look and work on its resolution.
Hubspot's Complex but effective side
What do you like best about the product?
The ticket management is really easy; we can manage pipelines and assign representatives using a search bar, which I like.
I also like the search feature for tickets, but it still needs some updates as sometimes it doesn't give any results.
I also like the search feature for tickets, but it still needs some updates as sometimes it doesn't give any results.
What do you dislike about the product?
This is quite a convenient feature from HubSpot, but for new users, it's a bit more complex.
Every time a new employee joins my team, they require a full guide and walkthrough for days, so they can have a know-how on how to use Service Hub.
I recommend that they give free training sessions for their users.
Every time a new employee joins my team, they require a full guide and walkthrough for days, so they can have a know-how on how to use Service Hub.
I recommend that they give free training sessions for their users.
What problems is the product solving and how is that benefiting you?
It's solving a shared inbox for us and giving easy use of a ticketing management system.
Easy to work with/ I love it!
What do you like best about the product?
Easy to work with. Is not the other platforms out there.
What do you dislike about the product?
At the moment me and my team don't have any dislikes
What problems is the product solving and how is that benefiting you?
Internal escalations when dealing with customers
CRM
What do you like best about the product?
Simple and easy to use you can make your dashboard and a lot of things
What do you dislike about the product?
The delay some time but its just a few seconds
What problems is the product solving and how is that benefiting you?
No problem at all
Best CRM for small and medium businesses
What do you like best about the product?
I found the ability to manage sales lead very helpful. It enabled me to maintain a pipeline and never miss a follow up.
What do you dislike about the product?
Its tendency to over complicate things, the features should be simple and straightforward.
What problems is the product solving and how is that benefiting you?
Integration is one of the problems we had in the early days which I believe hubspot has resolved and it has benefited me a lot. It allowed me to integrate hubspot into our company workflow and allow sales team to be more efficient.
Best product for startups
What do you like best about the product?
The simple UI with robust options for cross collaboration across teams makes it standout.
What do you dislike about the product?
As the organisation grows things can get a bit messy but their cx support is th ebest.
What problems is the product solving and how is that benefiting you?
Hubspot is solving problems around customer service in general and cross channel communications and by doing so it is making my day to day easier and more productive.
simplifies and improves our customer service operations.
What do you like best about the product?
The platform gives our team full visibility into each customer’s history — from their first interaction to their latest support request — all in one place. This makes it easy for our agents to provide personalized, consistent, and efficient support.
The ticketing system is very user-friendly, and the ability to automate follow-ups, assign tickets, and set priorities helps us resolve issues faster. The reporting tools also allow us to monitor response times and customer satisfaction, so we can continuously improve.
Overall, HubSpot has helped us deliver a better, more organized customer experience and strengthened our relationships with our clients.
The ticketing system is very user-friendly, and the ability to automate follow-ups, assign tickets, and set priorities helps us resolve issues faster. The reporting tools also allow us to monitor response times and customer satisfaction, so we can continuously improve.
Overall, HubSpot has helped us deliver a better, more organized customer experience and strengthened our relationships with our clients.
What do you dislike about the product?
While the platform is powerful, there can also be a learning curve when setting up complex workflows or automation especially if you don’t have dedicated technical support.
Additionally, customizing certain ticket properties or reports sometimes feels a bit rigid, and we’ve had to find workarounds to match our exact processes.
Additionally, customizing certain ticket properties or reports sometimes feels a bit rigid, and we’ve had to find workarounds to match our exact processes.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us centralize and streamline all of our customer service interactions.
Before using Service Hub, we had support requests coming from different channels (email, chat, phone) and it was difficult to track conversations and follow up effectively. Now, everything is in one place, so our team can see the full history of a customer’s interactions, assign tickets, and collaborate more easily.
The automation tools like ticket pipelines, SLAs, and follow-up workflows help us respond faster and stay on top of customer issues, which has directly improved our response time and customer satisfaction scores.
The reporting dashboards also give us better visibility into team performance and common customer issues, so we can make data-driven improvements.
Before using Service Hub, we had support requests coming from different channels (email, chat, phone) and it was difficult to track conversations and follow up effectively. Now, everything is in one place, so our team can see the full history of a customer’s interactions, assign tickets, and collaborate more easily.
The automation tools like ticket pipelines, SLAs, and follow-up workflows help us respond faster and stay on top of customer issues, which has directly improved our response time and customer satisfaction scores.
The reporting dashboards also give us better visibility into team performance and common customer issues, so we can make data-driven improvements.
Perfect product for customer support especially for startup's
What do you like best about the product?
Good workflows can be setup and great reporting module, easy to use and implement
What do you dislike about the product?
Unable to find information sometimes due to bad search capability
What problems is the product solving and how is that benefiting you?
Helped me setup a scalable customer support process, customisable for niche requirements and easy collaboration
The CRM for Every Corporation
What do you like best about the product?
Ease of Use, adaptability and the free version
What do you dislike about the product?
The cost and setting up the complexity of the paid version
What problems is the product solving and how is that benefiting you?
Leads management and the all in one emailing and call functionalities
Seamless interface
What do you like best about the product?
It has the ability to create content in a seamless fashion using keywords to ensure your customers can find content easily. The knowledge base is superior and enables you to create your faq’s easily enabling chat bot functions with email notifications for ease of use.
What do you dislike about the product?
Nothing is to dislike. It works well and is easy to use.
What problems is the product solving and how is that benefiting you?
I haven’t encountered any problems
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