Service Hub Professional
HubSpotReviews from AWS customer
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Keeping things straight!
What do you like best about the product?
Having all the details in one place, including communitcation between team members and clients
What do you dislike about the product?
Layout, would like the left column of details to be larger
What problems is the product solving and how is that benefiting you?
Seeing needs, tracking status, communicating
HubSpot has been a valuable tool for our team. The ease of use is one of its strongest points.
What do you like best about the product?
User friendly, the dashboards are clear, and the drag-and-drop functionalities make customizing pipelines and workflows straightforward.
What do you dislike about the product?
It would be great if a free SMS feature was included—it would really enhance communication without adding extra costs.
What problems is the product solving and how is that benefiting you?
N/A
Solid CRM with room for slight improvement
What do you like best about the product?
How easy it is to track our deals with companies, and also follow what other team members are doing
What do you dislike about the product?
Does not automatically connect to your outlook, some features appear glitchy, harder to mass change certain items
What problems is the product solving and how is that benefiting you?
Tracking the vast majority of our deals, organization and ability to track progress
Great tool for sales, marketing and service operations
What do you like best about the product?
user friendly
tickets view across the board
integrates with CRM
tickets view across the board
integrates with CRM
What do you dislike about the product?
nothing I can think of it does what's required
What problems is the product solving and how is that benefiting you?
integrated inbox and tickets
I absolutely love creating content through Hubspot.
What do you like best about the product?
I use Hubspot's Service Hub for our Internal and External Knowledge Base. I love how easy it is to use and navigate through it. The features for typography and content in general are extremely helpful and easy to use.
What do you dislike about the product?
There is currently nothing I dislike about Hubspot Service Hub.
What problems is the product solving and how is that benefiting you?
We have created our knowledge base from scratch using Hubspot. This has been extremely helpful to our company, who now uses Hubspot's Knowledge Base feature as a single source of truth.
Live chat and ticketing functionality are very helpful!
What do you like best about the product?
seamless ease of use across departments with an intuitive interface and automation workflows
What do you dislike about the product?
some limitations to custom reporting included in the chosen pricing model
What problems is the product solving and how is that benefiting you?
disjointed or disconnected customer support/success process separate from sales and closing process. Aligns CS and sales and marketing all in one channel to ensure full account and customer visibility
Service Hub has helped to streamline our Support team
What do you like best about the product?
Full customer journey from sales to service. Quick improvements to automations. Customer agents assist with tier 0 support and after hours.
What do you dislike about the product?
Internal cleanup of data needed to fully utilize
What problems is the product solving and how is that benefiting you?
Customer support tickets
Experienced in HubSpot CRM & Workflows
What do you like best about the product?
What I like with HubSpot is I can manage my contacts in one place, tracking sales pipelines, handling customer support emails, and automating workflows to improve customer engagement and team efficiency
What do you dislike about the product?
So far, I could not think of any because it has everything I need to manage my work efficiently.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps streamline customer communication by allowing easy access to contact details and a complete history of customer emails, including past interactions, which is really great. It also provides the ability to create templates and snippets, which is extremely helpful for responding quickly and consistently. This has greatly improved efficiency and ensures a smoother, more personalized customer service experience.
Like Jira, but better
What do you like best about the product?
I love the fact its part of your HubSpot Ecosystem, meaning its one less place you have to go, and cooridnates with your CRM
What do you dislike about the product?
Lacks some functionality that you would expect, particularly from a project management perspective.
What problems is the product solving and how is that benefiting you?
It helps us solve managed account incoming tickets and assignments.
Complication and difficult to navigate through.
What do you like best about the product?
It is very collaborative. There are numerous features.
What do you dislike about the product?
It seems very complicated and difficult to navigate through.
What problems is the product solving and how is that benefiting you?
It will help to process applications more efficiently.
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