Service Hub Professional
HubSpotReviews from AWS customer
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Expensive but complex
What do you like best about the product?
Ability to customize CRM with workflows & associations
What do you dislike about the product?
It seems like we are constantly being upsold
What problems is the product solving and how is that benefiting you?
Enabling our CS members to more effectivelly embed with our CRM and customer care
CASTUS Using HubSpot- Great for all team sizes
What do you like best about the product?
Very easy to use and integrates with most applications. Team loves it and it has streamlined our processes and workflows. Finally, everything is in one place for all staff.
What do you dislike about the product?
The interface could use some improvement, it would be nice to be able to star more than one comment but othersise, it's great!
What problems is the product solving and how is that benefiting you?
Consolidating all customer support, customer inforamtion, new orders and more into one stop shop where all employees have visability at any moment.
Super easy to use. The Mac product of its type.
What do you like best about the product?
I personally like seeing when people open my emails and what links they click. It's easy to track my conversations and set up tasks.
What do you dislike about the product?
It's unclear to me how to merge duplicate contacts.
What problems is the product solving and how is that benefiting you?
It's has all our contacts and deals that we are chasing. It keeps me focused. And lets the team know what I'm working on.
Hubspot Service Hub - Review
What do you like best about the product?
The interface is very easy to use, easy to navigate and understand.
What do you dislike about the product?
There are some fetaures that are missing that would make processes run better.
What problems is the product solving and how is that benefiting you?
A place to track tickets and respond to clients. The team is able to use this together and collaborate on tickets. Clarity to the company about what is happening on customer tickets is there as well.
Very nice and responsive experience
What do you like best about the product?
Mostly the way I can search and work on my deals, it's very responsive and the load times are getting shorter.
What do you dislike about the product?
No dark mode yet, it's too white for my screen and it kind of hurt my eyes.
What problems is the product solving and how is that benefiting you?
I'm not sure ig I get the question, but Hubspot is pretty useful for managing my deals, I'm an It recruiter and there I can see what deals i have assigned and their priority, that's something that we can't do in other platform.
Customizable CRM at a good value
What do you like best about the product?
Intuitive, data is easily searchable, it's customizable, and it integrates with other systems. The support team is also pretty good in implementing recommendations from users.
What do you dislike about the product?
Setting up useful reports could be easier. Analyzing existing data can be cumbersome currently.
What problems is the product solving and how is that benefiting you?
CRM management.
Hubspot Survey 1
What do you like best about the product?
Easily customizable for our work flow. Nice and organized, can review you work as well as colleagues, and consolidated locations for files.
What do you dislike about the product?
Not enough options in the data fields and the notes are hidden. Preview feature is a waste.
What problems is the product solving and how is that benefiting you?
Has helped with organization, consolidation and accuracy of information.
Good information center with easy system for follow ups
What do you like best about the product?
Is super user-friendly, great CRM integration, and amazing automation tools to ensure you dont forget any tasks. The knowledge base and reporting features enhance efficiency in my opinion
What do you dislike about the product?
But it can be expensive for small businesses, with limited customization and advanced automation options unless on higher-tier plans.
What problems is the product solving and how is that benefiting you?
keep track of contact with propsects and tasks to keep track of when to follow up
Its so much easier with Hubspot
What do you like best about the product?
Can easily assign tickets from the website which will go to our inbox and have tickets
What do you dislike about the product?
Cant configure SLA, only based on priority
What problems is the product solving and how is that benefiting you?
Inquiries from potential clients are visible and we can track them and answer them accordingly
Ease of Use at Your Fingertips
What do you like best about the product?
I love the ability to track "tickets" in the actual CRM that I am using.
What do you dislike about the product?
I am not crazy about the added cost for a new Hub.
What problems is the product solving and how is that benefiting you?
The ability to have my tickets connect with my contacts in one portal is huge. I don't have to click into 3 different platforms to track information.
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