Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot Service Hub
What do you like best about the product?
The service hub is a great method of centralizing all customer issues so my team can efficiently track and respond to all concerns. The platform is easy to use once you get the basics down pat, and allows me to assign tasks to my team without back and forth communication. Customers can then track the status of their own tickets, and see what we are working on in real time.
What do you dislike about the product?
The only prevalent issue so far in the HubSpot Service Hub is sometimes conversations seem to get lost when merging tickets or become more difficult to find.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub solves my issue of assigning tickets between team members and allowing us all to provide feedback for our areas of specialty. It is helpful to organize issues from customers/clients and keep track of a history for each item so we can use past work to influence current decisions.
Short review
What do you like best about the product?
Can see my tickets, decent features and integrations with various services
What do you dislike about the product?
We had quite a few problems in the managing permission side of things
What problems is the product solving and how is that benefiting you?
Having a way to control all the customer request tickets
Excellent product
What do you like best about the product?
It is easy to use and to explain to my team
What do you dislike about the product?
Sometimes it does not work well with attachments.
What problems is the product solving and how is that benefiting you?
Keeping track of deals
Hubspot is a good software
What do you like best about the product?
There are many features on the software.
What do you dislike about the product?
The UI is very messy. Too much information is given at a time. It also feels sluggish because of the many things on the screen.
What problems is the product solving and how is that benefiting you?
The difficulty of managing leads and customers
Pricy compared to other CS platforms
What do you like best about the product?
Embedded within HubSpot so no integration is needed.
What do you dislike about the product?
Cost per seat is much higher than any other CS platform.
What problems is the product solving and how is that benefiting you?
Standard CS platform that is about the same as most others, except this is within the HubSpot CRM.
Not worth it
What do you like best about the product?
The CRM is solid. Emails are updated quickly into tickets.
What do you dislike about the product?
Hubspot can remove features that you are using, under contract, so you end up paying the same price but can do less.
And they don't have any sympathy for it either.
Also, if you want to automate your workflow to email your customer automatically, you have to pay for the marketing add on which starts from $1200 AUD per month.
And they don't have any sympathy for it either.
Also, if you want to automate your workflow to email your customer automatically, you have to pay for the marketing add on which starts from $1200 AUD per month.
What problems is the product solving and how is that benefiting you?
A view of the potential customers and existing customers, in one place.
Great tools, could be a bit more user-friendly
What do you like best about the product?
Organizational tools to keep on top of client interfacing.
What do you dislike about the product?
Some of the searches and automated data interactions are a bit clunky and make it hard to find/sort what you're looking for.
What problems is the product solving and how is that benefiting you?
Tough to manage outreach to clients and who is assigned internally to said clients. HubSpot is great for helping keep on top of outreach while staying organized.
A perfect tool for start ups but there's room for improvement
What do you like best about the product?
The customer service is efficiently reactive and helpful, I've had nothing but great experiences chatting with the team and clearing some doubts.
The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated.
The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated.
What do you dislike about the product?
Me and my colleagues have the impression that the UX is constantly changing, which makes it difficult to retain information and organise the creation of new projects. Although not extremely difficult to use, the interface is not exactly the most intuitive, meaning that for newcomers is hard to get a bearing of the main usages of the availables tools.
Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame.
Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame.
What problems is the product solving and how is that benefiting you?
At EcoMundo we use HubSpot as our main CSM tool and outbound marketing management.
Although very helpful, given that the staff who uses it on a daily basis is small in numbers, the difficulty in creating a cohesive experience hinders a lot of our projects.
Due to budget constraints, it's the only tool available for us to use in that scenario and the return on experience does not exactly match the costs of HubSpot.
Although very helpful, given that the staff who uses it on a daily basis is small in numbers, the difficulty in creating a cohesive experience hinders a lot of our projects.
Due to budget constraints, it's the only tool available for us to use in that scenario and the return on experience does not exactly match the costs of HubSpot.
Makes everything easier
What do you like best about the product?
HubSpot has simplified and streamlined our processes and allowed us to automate as many task and processes.
What do you dislike about the product?
Some small improvements but they are underway
What problems is the product solving and how is that benefiting you?
Ticketing system and client management
Best of besr hubspot service hub
What do you like best about the product?
I like the new things they introduced like Ai and 24/7 assistant which helped us as user and customer as well and ors really reliable as well.
What do you dislike about the product?
So. Far nothing to be very honest its just bit slow that's all.
What problems is the product solving and how is that benefiting you?
Hubspot service hub is solving many problems including what others are not solving like
Ticketing systems
Live chat
Knowledge base creation
Customer feedback tools
Automation
Reporting
Email templates and sequences which is even more helpful for us to work on
Ticketing systems
Live chat
Knowledge base creation
Customer feedback tools
Automation
Reporting
Email templates and sequences which is even more helpful for us to work on
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