Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,898 reviews
from
External reviews are not included in the AWS star rating for the product.
best software for customer support
What do you like best about the product?
very good integration with Jira and with Aircall
What do you dislike about the product?
You will don't find anything to dislike at HubSpot
What problems is the product solving and how is that benefiting you?
evrything
Hubspot, Your one stop shop!
What do you like best about the product?
I love HubSpot becuase I am able to do so many things, from one simple program. My favorite thing is building marketing emails. It's so easy to do, and it allows me to completly personlize each email. I have used other marketing email building programs in the past, and they severely limit what you can accomplish by capping the amount of items you can add to each email. Hubspot allows you complete creative freedom, allowing me to market to my customer base exactly how I want to. I also love the automations that I am able to put into place and track thanks to Hubspot. I really feel like all key metrics are very transparent and easy to track. Overall Hubspot is user friendly, customizable, and intuitive. I would definitely recommend it.
What do you dislike about the product?
I do not like not being able to add multiple addresses to my contacts. I work in the construction field, and there are many people who own multiple homes, properties, or busiensses. This limits what I can accomplish, and I have to create workarounds that are not easy to do.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is super helpful to us because it allows me to instantly connect with guests with our live chat feature. I am able to see in real time when someone needs help. Then I am able to turn a potential customer into an appointment, or able to assist a current customer- what could be better than that!
Why I like hub spot service hub
What do you like best about the product?
The very New thing hub spot service hub started introduces powerful new AI-driven features like AI agents for 24/7 support, AI-generated summaries and next steps for customer calls, and a Customer Success Workspace with features to manage customer health and retention.
What do you dislike about the product?
For now I did not find any fault on that except the slow response or works little slow that is all the rest everything os ok top notch
What problems is the product solving and how is that benefiting you?
Hubspot service hub is solving he problem of customer service and easy to work with any service based things which is hubspot service hub so it's helps us to do live chat with the customers
Works as advertised
What do you like best about the product?
Ease of use and Accessibility, efficient workflow.
What do you dislike about the product?
Too many tabs that make certain things hard to find.
What problems is the product solving and how is that benefiting you?
Keeping track of customers
Easy to use
What do you like best about the product?
It is a great tool for providing efficient, organized, and customer-centric service. It aligns well with the trend of offering more seamless and personalized experiences
What do you dislike about the product?
it may not be the best fit for every business, particularly those that need more customizability, advanced reporting, or have budget constraints.
What problems is the product solving and how is that benefiting you?
Enhance efficiency and productivity by automating tasks and centralizing communication
Easy to use platform for managing customer support
What do you like best about the product?
Tickets view and the dashboards are really helpful. Prompt support is always available although it's not required that often.
What do you dislike about the product?
Nothing to dislike. However, it would be nice to have a better control over rules to stop tickets from reopening.
What problems is the product solving and how is that benefiting you?
Hubspot helps us create better visibility of the support queries/tickets. It makes it easy to assign or reassign tickets to users. The ability to link calendar and set reminders are also pretty useful.
HubSpot Service Hub is a game changer
What do you like best about the product?
It’s user-friendly, powerful, and easy to implement and adapt to.
What do you dislike about the product?
At times, the configurations and settings can feel a bit overwhelming.
What problems is the product solving and how is that benefiting you?
It streamlines all our customer service channels into one centralized platform, offering transparency and ease of use for our team. Additionally, it helps us monitor and measure our performance effectively.
Generally quite a good experience overall
What do you like best about the product?
Quite helpful staff and generally quite an intuitive platform to be using - will be keen to explore more features in the near future!
What do you dislike about the product?
Support staff are not very friendly in terms of assisting with the matters.
What problems is the product solving and how is that benefiting you?
Rights issues in relation to accessing certain functionalities
HubSpot Service Hub - User friendly and easy to stand up
What do you like best about the product?
HubSpot Service Hub stood out for us as it has been easy to set up, very user friendly as we introduce it to team members who will be using it every day, and it has the functionality you would expect from a CRM and much more. Setting up automations to save our team members time in their daily workflows has been very straigthforward and all of the available resources online / through HubSpot customer support have helped us feel confident in what we are doing.
What do you dislike about the product?
Not very much do dislike to be honest. There are a couple minor functionalites that are "nice to haves" that are not available to our team. But otherwise, so far a very positive experience with Service Hub.
What problems is the product solving and how is that benefiting you?
Service Hub is helping us optimize daily workflows for our team members, saving them time and helping our business be much more efficient. Service Hub is allowing us to manage our client list in one place, automate workflows, and improve outreach. All while getting to leverage some key integrations like DocuSign.
A great CRM Service
What do you like best about the product?
The ability to make it malleable and applicable to business needs. It is very flexible
What do you dislike about the product?
Honestly, not too much maybe the marginally slow time to reflect updates or refresh
What problems is the product solving and how is that benefiting you?
Integration and Work Flow Mangement
showing 461 - 470